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johnmcc6

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Posts posted by johnmcc6

  1. i was having a terrible time transferring funds  to  Thailand as they could not send me an authorization code so they are now sending me by post a security  key to my account that should fix the problem has anyone else had this problem with West Pac bank or know about this key and how it works? Thanks for any information.

    regards john mcculloch

  2. 2 minutes ago, norbra said:

    The problem here the email was sent by CVT not the bank,I spoke with wp and they told me to contact cvt,I managed to connect with them with phone number supplied by Westpac,in my instance i received confirmation that my accounts were secure,as all transactions were done via the app I cannot see why you have doubts.

    I have no doubts I just know what my notice reqiured was impossible to comply with. The woman who told me it was a scam had all of my complaint information and checked it out my account is fully operational and up to  date . they would never use messenger to contact me.

  3. 3 hours ago, norbra said:

    You are adviset to carry out this demand from within your account.Open Alerts in notification here will will find directions and a link to provide this info, passport and medicare card.

    I was unable to do this as my account is "the wrong type"

    I downloaded the document for ID verification, completed this,had a copy of my passport notarized and posted by registered mail.

    As the required i tried contactinng customer servce waste a coule oh hours date is impossible I contacted CVT,I emailed them copies of each of these items including the envelope showing post office stamps.

    Sent this to [email protected],

    Explained about postal delivery problems,they replied comfirming my information was accepted and my account will not be affected.

    Hope this helps

    .

    1 hour ago, norbra said:

    You will get another email from Westpac,it is not a scam,ignore this and your accounts will be locked

    I was called by a security expert at w p after i complained big time that no one at the bank knew what i was talking about. she said westpac would never use email or messenger to send such a demand. Said my account was fully up to date and toignore any more demands. confirmed to me it was a scam. I am a retired pensioner living here for over 10years I have none of the documents the scammers wanted.All expired years ago   impossible to comply. maybe you are the one who got scammed. My caller was much relieved when i told her i gave them no informaton about me. we shall see.

     

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