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BANGKOK 17 February 2019 08:18


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About Sparkles

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    Chiang Mai

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  1. 2 years back we flew Sydney to Chiang Mai with Thai Airways, a short stop over in Bangkok, but our baggage booked through.Taking one large bag of the carousel at CM both wheels were broken. Went 2 days later to Thai Airways main office here in CM and a very pleasant guy said get them replaced and we will pay the total cost.So after a week, while Mr Bag got wheels up from Bangkok, we went back to the office and presented the receipt ,some 900 baht, and were given the full amount in cash and another apology.Apparently the baggage handlers in CM dont work for Thai Airways, they are outsourced.Obviously they could have been broken en route . My Thai wife said a refund would never happen, a small victory marked up for me and thank you Thai Airways.
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