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garrya

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Posts posted by garrya

    Problem with Lazada and Kerry delivery

    in General Topics

    Posted

    3 hours ago, Longwood50 said:

    I oder a lot on Lazada and Shopee.  I find it far easier to find things online that going to the stores and trying to explain what it is I am looking for only to find out they don't carry it. 

    The fewest problems in terms of delivery are from Kerry.  The most difficulties have been with J&T.   Even then the number of errors non deliveries is very minimal.  

    Also if the item is not correct or damaged very easy to return.  Go to one of the stores in person in Thailand and it is both time consuming and laborious. 

    Yeah, it's true that online shopping is a piece of cake.

     

    However, lot of buyers are just dreamers. They order online, don't read the profile description and start complaining that it's to small, too soft, too hard, colour doesn't match pictures etc. If the buyer clearly understands what they buy, it's simple. 

     

    Return is also easy if buyer returns within the designated timeframe. Both Lazada and Shopee literally bully Sellers and do everything to favour buyers even if they have to break their own policy. 

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    Problem with Lazada and Kerry delivery

    in General Topics

    Posted

    On 12/9/2022 at 9:15 AM, brianthainess said:

    For me Kerry are the best, I only pay C.O.D. and they let me open the package if I'm in doubt, before payment. None of the others will allow that.

    That's against the policy to be honest. Sellers can refuse refunds in case of package opened before payment. 

     

    Got lucky with your local delivery guys. 

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    Problem with Lazada and Kerry delivery

    in General Topics

    Posted

    2 hours ago, PattayaKevin said:

    Two of the packages were marked undeliverable and are being returned to sender. The other one is out for delivery again. The one out for delivery is a large heavy package about 60 kg I imagine they wouldn't want that taking up a lot of their space long. 

    In a way it's rather strange that Lazada allows bulky items even over 50 kg and the shipment provider accepts it. The little problem is that most of the vans run with one driver and they sometimes don't want to carry these large things. 

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    Problem with Lazada and Kerry delivery

    in General Topics

    Posted · Edited by garrya

    49 minutes ago, Mickeymaus said:

    You helped me a lot already to understand many things. If I order something at Lazada who pays the delivery - Lazada or you? I guess Lazada (paid in the end by me). And Lazada organises the pickup of the order at your shop. So you don't have much to do with the delivery. Is this correct? Only if the seller has his own fleet then Lazada doesn't care. 

    The original scenario is that the Seller creates a profile, sets a price and according to the weight and dimension of the product, Lazada determines the cost of shipping.

    However, Lazada also allows Sellers to contribute to the shipping cost. This could be a full or partial subsidy. 

    We often offer partial subsidy. Let's say the shipping cost is 40 Baht, and we are willing to contribute 25 Baht to this, so Buyer pays only 15 Baht.

     

    Also, Lazada has shipping promotions that can be redeemed by certain buyers depending on how many coins they accumulate or how much they spend on their platform. 

    They call it free shipping but in reality, they often subsidize shipping costs only up to 40 Baht.

     

    Edit: Sellers can choose to use Lazada's pick up service or they want to drop off their orders at local branches. We usually use the pick-up service from Lazada. 

    Seller own Sellers send the orders however they like, but they still have to stick to deadlines. 

    If the Seller misses deadlines, the buyer will be entitled to refunds and can reject the shipment . 

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    Problem with Lazada and Kerry delivery

    in General Topics

    Posted

    7 minutes ago, bradiston said:

    I collected my undelivered and delayed parcel from the Fxxx depot behind Big C off Tai. There were parcels all over the shop, some in discrete piles. But the actual sorting area was just an open loading bay, probably ex-warehouse, so very cheap to rent as a temporary space. A few desks with a couple of laptops. That was it. No office. But with their guidance (aka tracking system ????) I was able to locate and retrieve my package. DIY - it's the only way to go.

    Good on you. Sometimes it does work this way; however, many times it doesn't. 

    The sorting depot of Kerry in our town is basically and empty land with a makeshift open-sided structure where in cases of rainy and windy days, goods are exposed to the elements. 

    There are a few branches scattered around the town and the orders are often sent to wrong branches.

    Mindboggling

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    Problem with Lazada and Kerry delivery

    in General Topics

    Posted · Edited by garrya

    1 hour ago, Sheryl said:

    I haven't had problems with Kerry either but that is of no help to OP. Obviously there is an issue with the local Kerry branch where he lives.

     

    OP since you have already paid, I suggest you make a trip to the Kerry office to pick up the goods and then never order from a supplier who uses Kerry again, unless you have reason to think whatever their problem was, has been resolved.

     

    If when you go, Kerry is unable to produce the package then that tells you they have in fact lost it at which point report it to Lazada and demand a refund. If they have it, then you will know the  issue is with either their staffing, their vehicles or their management in that office.

    It doesn't work that way. Sellers are assigned the shipment provider. Sellers can't choose. There is no such thing that not choose seller who uses Kerry. I get 5 orders, 2 may be assigned to Kerry , 3 may go to Flash etc.  

    Also it's not a local issue. As a Seller I can safely say it's a country-wide problem. The package is often stuck at sorting depots so paying a visit to local branches can be worthless. It's often sent to wrong branches and no one seems to be interested in finding it. 

     

    Edit: There are sellers who set their shop to Seller own fleet so that they can decide how they want to ship and they don't have to rely on Lazada's or Shopee's shipment providers. Those Sellers may be happy to send out the goods with a shipping company the buyer prefers.

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    Problem with Lazada and Kerry delivery

    in General Topics

    Posted

    48 minutes ago, Mickeymaus said:

    It's good to know that Kerry has to pay for it too. I felt sorry for the seller.

     

    Can you choose the delivery company or does Lazada assign it to you? 

    Assigned by Lazada. We can request change of shipment providers which they either accept or reject.

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    Problem with Lazada and Kerry delivery

    in General Topics

    Posted

    5 minutes ago, Mickeymaus said:

    What do you have to pay as seller if the delivery is returned to you? 

    We don't pay if the delivery is unsuccessful. However, the goods often get damaged when they get returned and that's a loss. Returned products are treated as garbage. We have large items and they require custom-made packaging which we have to replace. Can cost hundreds of Baht. 

     

    We can often prove from chat messages that the Buyers were not contacted and they indeed need the product but nothing happens. So basically we lose customers who eventually don't want to order again to avoid disappointment. Not saying we lose revenue. This could be monthly thousands or even tens of thousands when the seller sells more expensive products. Lazada ignores it. 

     

    The worst thing is that many Buyers blame the Seller for these and if they happen to succeed to receive their order, they would leave a bad review bad-mouthing about the Seller. And again, the online platforms allow these bad reviews even if it's crystal clear that the buyer blames the shipping service. 

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    Problem with Lazada and Kerry delivery

    in General Topics

    Posted

    1 minute ago, Photoguy21 said:

    Seems strange I must admit. I wonder what is going on with Kerry, usually as you say they are good.

    Used to be good. However, nowadays, they are getting funny. 

    I looked at our problem deliveries and 70% accounted for Kerry and the other 30% DHL, BEST and J&T combined. This sums it up.

     

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    Problem with Lazada and Kerry delivery

    in General Topics

    Posted

    10 minutes ago, Thailand said:

    The calling and not answering seems to be standard now for many of the delivery companies. Shows on the phone but does not confirm that the receiver has the package.

    Yeah true. Kerry even marks unsuccessful deliveries when the package is still in the sorting depot. Outrageous. They play the system as the online platforms don't crack down on them.

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    Problem with Lazada and Kerry delivery

    in General Topics

    Posted

    22 minutes ago, Mickeymaus said:

    No, he called me so that the call is shown in their system. He didn't say anything. But when I asked "Lazada?" he imidiately hung up. I could see later in the tracking system that he called me at this time. But bad for him... At our gate all vehicles are registered and filmed. He never was here. And when he called me I went immediately down to the parking area. No Kerry and also the guards confirmed this. 

     

    I've also often had that I couldn't be reached, that I'd asked for a different delivery date, whatever.  But in all these cases I received the delivery. This was the first time that it was returned to the seller. And I need these things urgently...

     

    I also had already that they tried to deliver a flat envelope instead of a bigger parcel containing the product. I always make unpacking videos. Gets on my nerves but seems to be necessary. So far I didn't get wrong or broken products - not yet... 

    They do this. Only Kerry though. 

    Ring a sec and carries on.

    My missus has had this numerous times so did our Buyers. 

    We have reported this to both Lazada and Kerry, but as usual, nothing has  changed. 

     

     

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    Problem with Lazada and Kerry delivery

    in General Topics

    Posted

    1 hour ago, Mickeymaus said:

    I also have a very big problem with Kerry. Just a few days ago there was the message in Lazada 

     

    "Attempt to deliver your parcel from Kerry was unsuccessful due to recipient reject at doorstep."

     

    I would reject a delivery that I ordered and never saw?!

     

    Nobody was here. We have a gate with several security guards. They didn't see Kerry. I sent several emails to Kerry. No answer. I called them and 2 times I got the message that they will call back but nothing happened. The next day the package was back on the way to the seller. 

     

    Does anyone know what this means for the seller in terms of cost? 

     

    Anyway - the seller was kind enough to send it to me again. He didn't ask for it but I promised him that I will refund him any expenses outside Lazada if this happens again. The delivery order has now been in Kerry's system for several days already, but hasn't yet been picked up by Kerry. Perhaps they don't want to deliver to me anymore?! 

     

    Can I find out which delivery company the seller uses? I will not order again if this is Kerry. 

    They do this all the time. Incompetent and negligent staff  God knows why they keep doing this. 

    As per policy on online platforms, the shipment provider has to call before delivery. 

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    Problem with Lazada and Kerry delivery

    in General Topics

    Posted

    Kerry used to be great. Nowadays, they don't care at all.

    We have been selling online for 4 years and both Lazada and Shopee keep changing their shipment providers and I can safely say that never have we had so many problems like Kerry. We have lost a number of customers and a lot of money because of their negligence. They usually mark unsuccessful delivery even if they have not attempted a delivery, they damage the most orders, leave packages at the wrong address, and their support service is a joke. 

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