Booked an appointment online to extend my retirement visa for 2.00 pm today. The online system issues a "ticket" confirming the appointment (I did this a few weeks ago).
The visa area (L1) at CW was absolutely packed out when I got there (1.45pm) with very few free seats.
My ticket number - which was in a different sequence to other ticket numbers being called forward - was called at spot on 2.00 pm and I was seen by a friendly officer.
I presented:
A completed form with photo
My passport,
Copies of the main passport page, my original visa, my last extension, and the stamp of my latest entry into Thailand;
My bank book (I used the money in the bank method) and copies of every page in the bank book.
My bank letter
A copy of my most recent 90 day report
A hand drawn map of my home location
I had to sign every page I presented
The officer got my to sign 3 other documents, took my photo, and collected 1900 baht fee.
She asked me to take everything then to a senior colleague in the next door office.
After 5 minutes my passport and bank book was returned to me all stamped up (time now 2.20pm)
I collected a re-rentry permit ticket from the main ticket area and went down stairs to get a copy of my visa extension.
Upon returning to the C2 area my ticket number was called almost immediately
I presented,
A completed form with photo
My passport,
Copies of the main passport page, my original visa, my last extension, and the stamp of my latest entry into Thailand and a copy of the new extension
Paid the 3800 baht and waited outside for my passport to be stamped up and returned.
This return process was going really slowly overall, and many people were getting quite frustrated, but my passport was returned very quickly - well in advance of other numbers being called - so I assumed this was because I'm over 70 and this group get priority service - either way everything done and dusted by 2.55 pm which I think is an excellent service.
I really recommend booking an appointment, if you can, as I hate to thinks how long some people will have had to wait today as the office was so busy.