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BANGKOK 17 August 2019 17:29

Tony M

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About Tony M

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  1. I find the UKVI Contact Centre email service (at 5.48 GBP a pop to send them an email) a bit of a rip - off at times. More often than not their response is to look at the UKVI website. Well, if I could have found the answer on the website, I wouldn't have wasted 5.48 GBP in sending them an email. I wondered who actually works at the Contact Centre, and whether they are real UKVI staff or outsourced workers, or even a "bot". I decided to try a Freedom of Information request. The question, and the UKVI responses are attached. You can also download a copy of the contract between UKVI and Sitel (the company that operates the Contact Centre) if you want. The link is in the attached FOI reply. FOI_Response_54636_(1).pdf
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