Again, not really surprising. There is no premium economy available, even though it is advertised. Business Class is crap. You may also have to sit on a plane on the tarmac for up to an hour before departure without any air conditioning then put up with freezing temperatures during the flight.
On a lot of flights it is not possible to check in on line for flights. I've made suggestions several times but they have been totally ignored. Don't even bother attempting to book a flight with them nowadays.