Of course your buddy has problem getting a double entry tourist visa, because it doesn't exist anymore. Years ago it has been replaced by the very difficult to obtain multiple entry tourist visa.
The next crackdown is written on the wall. To OP, are you completely naive? You post Immigration stamp, clear Reentry permit and you have no idea what you have.
It is not her duty, do you think with how many people she deal with every day. Many years ago a Immigration Officer told me : Your passport, your responsibility.
The first change to Unlimited visa run was 2006, hence afterwards the word "border run or border bounce" became established. "Visa Run" ,nowadays is used for Visa application at a Thai Embassy.