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RandolphGB

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About RandolphGB

  • Birthday 01/17/1990

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  1. I wanted to update people on the outcome of this case. The Coffee Club Thailand head office confirmed that there is no service charge when points are redeemed on their app. The 12 Baht charged by the branch on Sukhumvit 11 was a breach of their own terms and conditions. The manager refunded the 12 baht and made an apology. Now, this isn't about the money, or the fact that the staff chased after me so it looked like I was trying to leave without paying. When I returned to dispute the service charge, every one of the staff were insistent that making a service charge for the 'free' drink was correct. This is despite me explaining to them that I had redeemed points in the same branch just a couple of weeks earlier and not been given a service charge. Indeed, I've redeemed points on their app at branches around Bangkok and the rest of the country without ever having been made to pay a service charge for the free loyalty reward drinks. Unfortunately, cases like this are symptomatic of Thais in almost every walk of life, but particularly in the service industry. When they don't know the answer or they do things incorrectly the simply come up with some fabrication or nonsense explanation (translation = BS) for what they're doing. The majority of Thais accept what they are told in these circumstances without questioning it. It's always the customer that loses out. I would implore everyone never to accept the words that are told to them in Thailand question them critically and rationally.
  2. I've read them. No mention of service charges being added when points are redeemed.
  3. We're all 'working people'. Stop the patronizing attitude that just because people come from semi-developed countries it's ok for them to cheat.
  4. If a cafe can wrongly charge 12 baht to one person for one 'free' coffee, they can do it for other items, to other people, on other days, which in a year adds up to significant amounts.
  5. I've used the Coffee app for the reward points for a while and never had problems. But at the weekend I used the loyalty reward points to get a coffee from the branch on Sukhumvit After finishing the the drink, they brought a bill for the 'service charge' on the initial coffee price. No actual money was exchanged for the one 'free' coffee but I had to pay 12 Baht service charge. This has never happened before in any branches of the cafe when using their reward points. It also makes no sense to add a service charge to something that's 'free'. There are no mentions of this in their app terms and conditions. What are the legalities surrounding this? Has anyone had a similar experience with this company.
  6. They should start with Pattaya and some of the big shots there who think the laws don't apply to them 'because it's Pattaya'.
  7. We can't post the real reason. This forum doesn't allow.
  8. Anybody who has experienced the food in Suvarnabhumi's 'Miracle Lounge' can testify that this survey is nonsense.
  9. They're not 'lured'. They go there willingly and knowing it's illegal because - surprise surprise - they want to earn more money. I have no sympathy with them and when Abdul starts treating them bad, it should not be the responsibility of the Thai Embassy and the taxpayer to bring them home.
  10. Another Thai with their head in the sand who believes their little kingdom is the centre of the earth and who hates being told otherwise. The truth is that Thailand will be a semi-developed dump for another few decades at least.
  11. Passengers having their legs chopped off by the travelators and fliers smuggling live animals onto planes probably doesn't help. Those things and the multi-billion dollars of corruption that goes hand-in-hand with state-run airports in Thailand.
  12. Thai cops overpowered by a bunch of screeching men in frocks. Typical of the pathetic native police as soon as they're faced with the slightest conflict instead of having their boots licked while being handed cash.
  13. Ordinarily it would take a generation or two before the country changes. The current graduates who are reasonably intelligent and open minded would replace those in senior positions in all walks of life. But in Thailand, the army and police are given the best jobs in any influential positions. Usually because they bribe their way up the ladder. Everything in Thailand for the last 70 years has been about the army retaining power. Move Forward knew this and it's why they wanted to reduce the power of the military.
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