DE Land

We called the call center, and record on my wife account is clean, since they don't have any record beyond 2 years. and the person advised us to go to a branch. Hopefully we will be able to find one that still opens during the pandemic.

We also almost had scammed multiple other times, not related to any bill payments. Such as a restaurant scam and some mobile app scams, tourist site scam, that we thankfully didn't come out harmed. Do I have to report to you all other scams that came our way?

The D Condo water bills issue were finished. Many people were wronged in the same building. But we proven all paid bills every month. So they left and never came back anymore. Thanks for all the negative assumptions on us though. Glad to have a friendly bloke like you around.

No we are not convinced that they are right, as I've stated, in previous post via the Pantip link, that many people are claimed to be wrongfully charged, so we are not alone in this. And they could've asked us to pay via usual means via True Call Center or Terminating current service under her name, since She is still a customer until today. If at the end of the day they have anything right, It's also my right to terminate accounts for no reasons if I choose to, but in this case I will tell you that it is based on that it's a TERRIBLE Customer Service (if it's their deed to settle the unpaid amounts via Debt Collector rather than other means.. after 6 years of us not knowing/ being informed via usual means like most other services from other companies).

We also have had a bad experience many years back in Bangkok... water bills @ DCondo Ramkhamhaeng. We paid every month, luckily wife kept the receipts. but someone came and claimed that many condo owners in the same building haven't paid water bills for a number of months, including us, and contacted wife to ask her to pay. Wife sent the proof via Line (or showing evidence of paid receipts in person - don't remember exactly). The person left, and then after few days/ weeks, came back to us again, asking for us to pay again. So they came in TWO separate occasions asking us to pay something that we paid already. So that was a total mismanagement disaster or was an intended Scam or corruption... Since then I've always been more cautious about these kinds of things.

It was so long ago, right after I came to Bangkok to settle here, and because of that we don't remember the exact details or even have any proof or paperwork to defend ourselves. We just remember that we moved in between condos at some point. Wife is also still a True internet customer until today, they never asked her for that specific "outstanding balance" through the usual means, via True Call Center, or via disconnecting current internet package, or not allowing her to sign up to a new package before paying the outstanding balance of the previous package - if that's the case. And that makes that effort from them feels very dishonest if after 6 years they came back through a debt collecting company and suing a paying customer while providing service at the same time.

Thanks for the information. She is still a paying customer and we have a True Internet package under her name at the moment, and has been for few years. So this is weird that True is stabbing a paying customer in the back. They probably could argue that it's a different internet package, but hey, people always change and switch between packages even within one ISP. They could've detected the user/ customer's name and asked her to settle literally years ago.

It's EXACTLY this! Thanks very much for the link! Some people in that discussion seem to claim that they Did not actually have that service at all or service was terminated and completed years before they received the letter in their mailboxes. Wife called the number there already a few weeks ago, someone picked up just asked us to pay without providing more details. I will asked for details from True instead and will tell them if this is their deed, it's very stupid and they will definitely lose customers this way.

It IS True. The weird thing is that my wife is still a True Internet customer until today. We have a running internet package under her name, has been active for years. You'd think that if there's an unpaid balance under her name they would not allow her to continue service (like, hey we disconnected your internet,so you must pay up first! we will open after) As was the case for my own True account with my phone bills I forgot to pay a few months ago, they disconnected, I paid and then all good. For my wife's case it's a stabby stabby in the back to a paying customer. And they came back with this debt collecting company after 6 years... so they can squeeze more money from us, rather than settled that long time ago with proper management. From my point of view they messed up big time. I'm not sure if I will pay or not (will see details). We have 3 services under True (wife and me). I will likely terminate all of them after this whole debacle.

They sent letter via a third party company (attached) asking to pay 1700 baht (such a petty claim I know). But I'm ready to dispute it since we didn't use that service that time. They even said that they will charge us with their legal advice fee... Now I think they are just Bluffing and can't actually do this, or can they?? Don't think we are wrong in this case. Ignore it or submit to the bully and pay up because we will lose and it's not worth it?