Well, what a day but got it sorted in the end. To refresh;
I was renewing my "Thai Wife" stamp, not renewing an O visa as i don't have an O visa.
For the last 8 odd years, always obtained an income letter from the UK embassy but they don't issue them anymore.
Bank statements that i printed out and showed for 3 months showing well in excess of 40k per month were NOT acceptable. This was last Friday. NB. Kasikorn do not show that the monies are from abroad on their statements.
Kasikorn at CW said 3-5 working days to get a letter from h/o but anyway, system on Friday was down.
Went to Kasikorn at Mega on Saturday. Again, can order but no working on Saturday so would take 3-5 days to issue. We ordered.
Wife chased Monday early afternoon with bank as urgent as my stamp / visa whatever, expired Monday. They (branch) could not get through to their dept all day. My wife said this was very urgent and that they have wasted a day. They suggested she ring call centre. She did. This was around 2pm. They rang branch to discuss. She rang me to say call call centre to also chase which i did. This was around 3.30pm.
Call centre (English) said ok, i understand, i will check with Mega branch and call you in 1 hour. 40 mins later lady at call centre phoned me back and said letters ready for collection!!!
In the meantime (yesterday) I went back to CW to ask for an extension but could not get one. I went because i wanted to avoid an overstay in my passport. The alternative i had considered was to do a border run or trip to Yangon which would have cost about 10k for a 2 day trip, or overstay.
This morning at 10.30am collected 3x letters confirming monies transferred from the UK.
Drove straight to CW.
Letters were initially NOT acceptable. Immigration want 1x summary letter showing monies in from abroad. Kasikorn DO NOT / CANNOT do this.
Spoke to a Senior lady there and also there was a younger lady (but senior immigration lady who discussed together in length the issue). They understood after my wife explained everything and in the end accepted a letter my wife hand wrote summarising the payments in, totals etc.
All then processed with 1 day overstay.
I know we now live in a "computer says no" world but but........Kasikorn DO NOT currently have any policy to issue one summary letter and asking them to write one is futile and an absolute waste of time (The senior immigration lady did say that they need to set up a committee to look into this with all banks following some, including UK embassy, now not issuing income letters) but now i know.
I will allow more time ie 1 month before expiry to get an income letter or to show 400k for 2 months in a Thai account assuming Big Joke doesn't change the criteria!
Have to say that immigration were very helpful today, recognised the issue and helped to resolve it.