I had this reply
According to your inquiry regarding K-Cyber Banking, first of all, we would like to inform you that K-Cyber Banking is the internet browser login service that is separated from K PLUS, so it will not be affected to K PLUS. You still use K PLUS normally.
Anyhow, due to the bank will improve the K-Cyber Banking service to be more efficient and able to cover more customer applications, the bank would like to be ensured about the customer status login. And the new service will be announced soon.
So if you would like to keep the K-Cyber Banking service, please access/login the K-Cyber Banking service at least once within November 9, 2021 to confirm that you still wish to continue using K-Cyber Banking at the link: https://online.kasikornbankgroup.com/K-Online/login.jsp?lang=en&type= . if you do not login the service within 9 November 2021, the bank may require to cancel your user on 10th November 2021 onwards. If you wish to use the new system, you can apply for the service soon.
Anyhow, in the case that you would like to check the service status, you can also contact K-Contact Center at Tel. (+66) 2888 8800 and press 3, 0 and followed by # to skip (24/7 service) in order to check the service status and make a process with our representative directly.
Remark: Due to this process cannot be performed through E-mail channel since our bank applies the customer's strict security and confidentiality policy. The customer's personal data must be verified through a phone before providing services.
We sincerely apologize for the inconvenience. Should you have any further enquiries, please do not hesitate to contact K-Contact Center at Tel. (66) 2888 8800 or email us at
[email protected] 24 hours a day 7 days a week.
**In order to improve our service via "
[email protected]", your feedback is highly appreciated. Please browse on https://www.kasikornbank.com/th/contact/customer-satisfaction-survey/Pages/social2.aspx?agentID=15252 for our customer satisfaction survey. Thank you.**
Yours Sincerely,
K-Contact Center
KASIKORNBANK PCL.,
Service is our heart, so you can 'Leave everything in our hands'. KASIKORNBANK Towards Service Excellence. **************************************************************************** K PLUS and K PLUS SME, Easy for Life and Business K PLUS - Easy for Life, more features make financial transactions easier for everyone. K PLUS SME - Easy for Business, flexible manage your business professionally. **************************************************************************** Referring to the email on 15/10/2021