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GoldenTriangle

Lazada: Good idea, lousy service

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We've ordered 6 times from Lazada. 5 of the products were wrong or defective. Talking to agents on their live chat is hopeless. Beyond very very basic questions they don't understand and have about 6 stock replies used in all situations. They claim you can return products to 711 to be sent to Lazada for refund. Both local 711 stores had no clue what I was talking about. Too bad. Great idea but lousy service and wrong or defective products have made Lazada pretty useless for us.

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We also have used then many times with no problems, only once have we had to return anything, (post office has a dedicated counter) money was back in account in less than three days.

(The item returned was a food blender, when plugged in it immediately "blew" as it was 110 volt!)

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Ha.... last month the missus ordered hair straighteners with steam function, about 800 baht if I remember rightly.... received cheapo hair straighteners worth about 300 baht, completely different brand and model as ordered. Lazada told us we couldn’t return it as it shipped from abroad. The junk they sent us isn’t even on the Lazada site; possibly someone in the BKK distribution facility swapping products for cheaper sh**e and selling on  the stuff originally ordered.

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4 hours ago, Samuel Smith said:

When you do a search, on the lefthand side of the page is an option to search "local', ie no overseas items.

 

That works about 95% of the time, but it seems that some local vendors have gotten into the drop-shipping craze.  (Wanna see how rampant it is?  Look it up on YouTube and see hundreds of videos on how to do drop-shipping)   The vendors are local, so their goodies show up when you click that local box.  But when you look at the shipping details, they show being "shipped from overseas".

 

Once again, it's not common at all, but it seems to be getting more prevalent.

 

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We've ordered 6 times from Lazada. 5 of the products were wrong or defective."

Your stats are abnormally high ; as the other people say, you can ( I too ) order 100 items, all are good 

why do you have so many problems ? is your Lazada site authentic ? ?

 

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I like the products but hard to deal with. They know by my name I am a farung but none of the drivers speak english or are impatient with my bad Thai so delivery is hell. They just hang up and take it back to the office. I find the fact the site does not allow you to copy stupid. I want to copy the reviews and paste them into google translate but some dumb IT guy has decided I cant.

Sent from my SM-G900I using Thailand Forum - Thaivisa mobile app

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7 minutes ago, Aforek said:

You don't have a Thai wife or girlfriend ? for the phone, I gave my GF's phone number; now the drivers know where I live, they know me and I can speak Thai 

Have a Thai person phone number to give ( neighbour, friend … ), you'll see everything better 

 

Kerry are responsible for most of the Lazada deliverys in Thailand. I had a problem once with a sub contract driver who spoke no English and as my Thai is poor I passed the phone to my wife. He got the message and my stuff was delivered at 7:30 pm. Since that time they know hwere we live and we have had no problems.

 

The stuff I have ordered from Lazada was the the stuff that arrived and I have had no need to return anything.

 

I am quite happy with Lazada and have had no problems with their deliveries apart from that one time and they DID pull out all the stops to deliver on the day that they said.

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Anybody problems with the "Taobao" collection things on Lazada?

These are items coming from China and from the last 3 things I ordered nothing arrived.

 

Item #1: delivery time was a month, and a week after it should have been delivered they claim they tried to deliver it to our house but nobody was home... So they send it back to China for a month because nobody opened the door?

 

Item #2 & 3: cancelled after a week as they can't deliver it here in Thailand.

 

What is the point of filling the website with Chinese products that you do not plan to deliver anyways?

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I must have bought 100 items from Lazada and i have always had good quick service, and very good prices. Only once got sent the wrong item and that was sent back easily via 7/11, with a full refund. I highly recommend them and wouldn't buy from anywhere else now.

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