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BANGKOK 23 March 2019 23:43
Smithson

New ASUS laptop useless, customer service appalling

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Op, you are right about the Asus service. I needed a new battery for my laptop (purchased in Thailand < 3 years ago). They were given the full details on the machine and what was on the back of the old battery. With all of that they could not supply a battery that fitted.

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5 hours ago, watcharacters said:

 

I'm sure you know already but  just a reminder nevertheless that voice raising isn't favored  in Thailand.

 

Good luck with your dilemma.

 

Is it favoured anywhere?

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Recently I bought a new ACER Aspire VX15 with all the bells and whistles. It ran very slowly as the HD was a Toshiba 5400rpm model. I replaced it with a SSD and now it runs very fast. No problems now with Windows 10 updates. SSD is 490 Gb which is ample for my needs and cost 4700 baht. Easy to copy and replace and you have the best backup copy for your computer on the old HD. A HD case costs only a few baht and comes with lead to connect.

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I just looked at the specs in your link: "1TB 5400rpm SATA Hard Drive"

 

There is no such thing as a fast 5400rpm notebook hard disk!

If you want a fast notebook buy one with a SSD!

 

Lots of Windows updates are normal for most new machines. I often buy Lenovo ThinkPads with original Windows 10.

After I buy them I install all Windows and other software updates before I give them to the users.

These updates take normally 12 hours and sometimes more. Just updating, restarting, more updates, restart, ...

This is when I actively search for new updates and look when a restart is necessary and restart right away and search for new updates again.

If I wouldn't do this then updates would also be eventually installed. But probably it would take days.

 

Apart from that I also received "bad" notebooks from the official ThinkPad dealer. I noticed they were extreme slow and I gave them back and received a replacement.

If you do this (I think) within 7 to 10 days and return the original box with all the details you get normally right away a brand new machine from the dealer.

After some time (I think after 10 days) repair is done by the service center and that takes more time.

 

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Thanks for the advice on how I can repair the computer. The thing is it's not something I want to do, because it's under warranty. Can anyone offer suggestions of where to complain or other action that can be taken? They're a huge company and will improve their service if forced to by annoying customers and bad publicity.

 

 

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I bought a lenovo for 40,000 baht. Also a peice of shit I would like to throw at the wall. My guess is the hardware is fine but the software (windows 10) is the issue. Absolute lemon of an operating system. I could think of 100 reasons it sucks.

A good example of it being slow. I can download a large file of say 500mb or 1gb quite fast through a torrent client or usenet. However if I try to download a 50mb ebook which is handled by the actual windows OS rather than a client it is so slow. 50mb might take 10 - 15 mins.

If you want to test your hard drive just take it to any computer repair shop they will test it.

I would consider changing your OS to an earlier windows or linux or something. You can even run a ubuntu from a disk that could perhaps rule out some things. I would consider linux myself I am just not sure how it would run on a touch screen 2 in 1 like my crapbox lenovo.

Edited by sikishrory
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Bought new ASUS once great deal two weeks later gave it to one of the neighbors kid. It was very very slow for anything. 

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1 hour ago, sikishrory said:

I bought a lenovo for 40,000 baht. Also a peice of shit I would like to throw at the wall. My guess is the hardware is fine but the software (windows 10) is the issue. Absolute lemon of an operating system. I could think of 100 reasons it sucks.

A good example of it being slow. I can download a large file of say 500mb or 1gb quite fast through a torrent client or usenet. However if I try to download a 50mb ebook which is handled by the actual windows OS rather than a client it is so slow. 50mb might take 10 - 15 mins.

If you want to test your hard drive just take it to any computer repair shop they will test it.

I would consider changing your OS to an earlier windows or linux or something. You can even run a ubuntu from a disk that could perhaps rule out some things. I would consider linux myself I am just not sure how it would run on a touch screen 2 in 1 like my crapbox lenovo.

I run Linux Mint on my laptop, have not used Windows for years. What finally convinced me was the bootup time. 3 minutes in Windows 7, 50 seconds in Linux. And far fewer virus attacks. Hackers seem to target Windows more than any other OS.

Possibly a Linux or Ubuntu system would not fit the OP's requirements. For me, it does everything I need and I would rather swallow razor blades than struggle with Windows again.

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8 hours ago, KittenKong said:

Even though the machine may be brand new, there will undoubtedly be many Windows updates outstanding, possibly including some major ones, and you would be well advised to leave the machine connected to a fairly fast internet connection for at least 24 hours in order for it to update itself. You can check what it is doing from the updates/security settings.

 

Once all that is done you can start the task manager (press Ctrl-Alt-Del and select task manager from the options presented), and select the "more details" option which will allow you to see where the bottle neck is. From the spec of your machine I expect it to be the hard drive.

 

looking at the machine specs unless the hard drive is nearly full and or highly fragmented it should not slow the machine so much.

 

has a fresh windows 10 (without the bloat) install been done?

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Nowadays, higher end laptops will have SSD that screws onto the motherboard M2 slot i think. So you can have 2 hard drives (usually SSD will have OS and software, HDD is storage)

 

There is MemoryToday in Fortune Town IT mall, 3rd floor

 

Also advice.co.th should be able to help with SSD upgrade. But memorytoday are memory and SSD/HDD specialists. And they will install new drive/ram right there free. Really handy if the slot/drive is way back there. Depends on the model's design. Ideally there is a rear panel to open up and access at least the RAM.

 

Also, buy nothing lower than 8th gen intel in 2018. Faster, likely to have more cores, and uses 25% less power. 7th gen only if you can get a steal of a price. You guys paying 25-40k for a new laptop; should be blazing fast out of the box. I've seen where the stores want to pass off older stuff to people who dont know better.

 

Sent from my ASUS_X00ID using Thailand Forum - Thaivisa mobile app

 

 

 

 

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41 minutes ago, Lacessit said:

I run Linux Mint on my laptop, have not used Windows for years. What finally convinced me was the bootup time. 3 minutes in Windows 7, 50 seconds in Linux. And far fewer virus attacks. Hackers seem to target Windows more than any other OS.

Possibly a Linux or Ubuntu system would not fit the OP's requirements. For me, it does everything I need and I would rather swallow razor blades than struggle with Windows again.

is yours touch screen by any chance?

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can you switch off automatic updates to see whether that is slowing your drive?

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2 hours ago, sikishrory said:

I bought a lenovo for 40,000 baht. Also a peice of shit I would like to throw at the wall. My guess is the hardware is fine but the software (windows 10) is the issue. Absolute lemon of an operating system. I could think of 100 reasons it sucks.

A good example of it being slow. I can download a large file of say 500mb or 1gb quite fast through a torrent client or usenet. However if I try to download a 50mb ebook which is handled by the actual windows OS rather than a client it is so slow. 50mb might take 10 - 15 mins.

If you want to test your hard drive just take it to any computer repair shop they will test it.

I would consider changing your OS to an earlier windows or linux or something. You can even run a ubuntu from a disk that could perhaps rule out some things. I would consider linux myself I am just not sure how it would run on a touch screen 2 in 1 like my crapbox lenovo.

 

 

besides macbooks, i have a lenoxo x1 carbon and it flies

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