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BANGKOK 23 February 2019 04:08
Smithson

New ASUS laptop useless, customer service appalling

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3 hours ago, sikishrory said:

I bought a lenovo for 40,000 baht. Also a peice of shit I would like to throw at the wall. My guess is the hardware is fine but the software (windows 10) is the issue. Absolute lemon of an operating system. I could think of 100 reasons it sucks.

A good example of it being slow. I can download a large file of say 500mb or 1gb quite fast through a torrent client or usenet. However if I try to download a 50mb ebook which is handled by the actual windows OS rather than a client it is so slow. 50mb might take 10 - 15 mins.

If you want to test your hard drive just take it to any computer repair shop they will test it.

I would consider changing your OS to an earlier windows or linux or something. You can even run a ubuntu from a disk that could perhaps rule out some things. I would consider linux myself I am just not sure how it would run on a touch screen 2 in 1 like my crapbox lenovo.

It's always sad when people blame Windows 10 for no good reason.

It works just fine on many many computers.

Yes, it has to be updated and if a lot of updates have to be done this takes time and makes the computer slow at that time.

But after all the updates are done any PC with enough RAM and the correct drivers will work fine with Windows 10.

 

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its funny a lot of people complain about the updates as that is 1 thing i have had no issues with at all.

like everything there is always going to be those for and against. my experience of windows 10 has been bad. a lot of it to do with running it on a 2 in 1 i think.

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4 hours ago, Smithson said:

Thanks for the advice on how I can repair the computer. The thing is it's not something I want to do, because it's under warranty. Can anyone offer suggestions of where to complain or other action that can be taken? They're a huge company and will improve their service if forced to by annoying customers and bad publicity.

 

 

 

The hard drive is a replaceable part, replacing it does not void the warranty unless damage is caused to other original components when you replace it (ie: your screwdriver slips) OR damage is caused to other components by the replacement part.  Of course a shop may tell you otherwise because TiT and up to me, in that situation you are back to where you started, dealing with ASUS customer service.

 

Also, it seems from the manual that this model has an m2 card slot, which you can use and still keep the slow HDD, though you will have to (or get the shop to) reinstall on the M2 drive.

 

 

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2 hours ago, sikishrory said:

is yours touch screen by any chance?

No, I'm old-fashioned.

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3 hours ago, atyclb said:

looking at the machine specs unless the hard drive is nearly full and or highly fragmented it should not slow the machine so much.

The hard drive mentioned in the spec will be very slow compared to the rest of the machine.

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1 hour ago, OneMoreFarang said:

It's always sad when people blame Windows 10 for no good reason.

It works just fine on many many computers.

Yes, it has to be updated and if a lot of updates have to be done this takes time and makes the computer slow at that time.

But after all the updates are done any PC with enough RAM and the correct drivers will work fine with Windows 10.

 

One of my other beefs with Windows is the sheer arrogance of an OS that gives priority to a never-ending stream of patches and updates over the person trying to use it. At least Linux and Ubuntu are polite enough to let the user decide when they want to perform that function. Possibly one can do that with Windows too; however, one would have to go hunting through the menus for it. With Linux, it's the default position.

If you had ever had Windows Vista inflicted on you, you would understand why there are people who despise Microsoft.

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53 minutes ago, KonJon said:

Also, it seems from the manual that this model has an m2 card slot, which you can use and still keep the slow HDD, though you will have to (or get the shop to) reinstall on the M2 drive.

It's true that this model may have an M2 slot. But as you mention, adding an M2 drive would be a bit beyond the scope of most end-users.

 

Following the procedure I described will kill several birds with one stone, and can be done by the end-user without any assistance.

 

It also leaves the old hard drive in fully working order, just in case the machine needs to go back again under warranty. The old drive can simply be slotted back in to replace the SSD and no one will know.

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5 hours ago, Smithson said:

Thanks for the advice on how I can repair the computer. The thing is it's not something I want to do, because it's under warranty. Can anyone offer suggestions of where to complain or other action that can be taken? They're a huge company and will improve their service if forced to by annoying customers and bad publicity.

You could try the Office of Consumer Protection but I doubt that they will be much help.

 

Otherwise you could try contacting the Thai head office, or even the main head office in Taiwan. How much they will care is anyone's guess. Not very much, I suspect.

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55 minutes ago, KittenKong said:
6 hours ago, Smithson said:

Thanks for the advice on how I can repair the computer. The thing is it's not something I want to do, because it's under warranty. Can anyone offer suggestions of where to complain or other action that can be taken? They're a huge company and will improve their service if forced to by annoying customers and bad publicity.

You could try the Office of Consumer Protection but I doubt that they will be much help.

 

Otherwise you could try contacting the Thai head office, or even the main head office in Taiwan. How much they will care is anyone's guess. Not very much, I suspect.

 

 

when i had problems with thai olympus authorized service i emailed olympus in japan and suddenly the thai service center cooperated.

 

asus is a taiwan company and my experience with taiwan companies is quite positive.

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1 hour ago, KittenKong said:
4 hours ago, atyclb said:

looking at the machine specs unless the hard drive is nearly full and or highly fragmented it should not slow the machine so much.

The hard drive mentioned in the spec will be very slow compared to the rest of the machine.

 

 

in my opinion even so the hard drive should not cause such a slowing down of the machine.  sure an ssd will boot faster and has higher read/write speeds but given the other hw spec it should be reasonable with the hd.  windows bogged down somehow is also a possibility..

 

right now i am using a 2012 macbook pro with inferior hardware specs AND using a hard drive and it flies

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Are you sure that the storage device isn't what is known as a "hybrid" drive? Hybrid drives were an idea that Apple was pushing for a short while years ago. The idea was that the spinning drive had a very large cash and software that managed it. It never worked well and was soon dropped. Make sure that it is simply an SSD with no spinning drive.

 

Asus, like virtually all computer companies include software like anti-virus, games, and other "trial-ware" because they are paid to do so. Many of these programs can cause problems. You do not need, nor should you ever use more than one anti-virus and Win 10 comes with Windows Defender and Microsoft updates the virus definitions almost daily. Multiple AVs will conflict with each other because they detect them as virus like activity. Anti-virus suits usually have fairly heavy over head and most importantly they have been shown to be vectors for "infection". I will let you do the searches to make up your own mind on these points.

 

Go to Microsoft.com--not any third party site-- and download the Media Creation Tool and build a memory drive with Win 10. Back up any data and format the entire SSD and install windows 10 from this disk. 

 

After you have a known good installation go to Windows update and check for updates. Then when the updates are all installed of to the beginning of this paragraph and do it again. Don't believe that your system is up-to-date click "Check for Updates". continue to do this until you have rebooted and checked two times and it tells you that your computer is up-to-date.

 

Next set-up an Admin account seperate from the initial account and password protect it. Log into that account and set the other account to standard user not administrator. Never use the administrator account unless absolutely necessary. Intruders only have the privileges that you have unless they have physical access to the computer. 

 

Make sure that UAC User Account Control is turned on so you have to use the Admin password to authorize the installation of any software. UAC can be annoying--deal with it--.

 

Good luck.

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If you allowed "remote access", even from a phone number gotten from Windows 10 ("Cortana" - "virtual agent" - then given number); you may have gotten malware installed by the "agent". I had a new ASUS Vivibook, and I made that mistake (allowed Remote access). I took the loss and decided to just destroy the computer. A few days after it happened, Microsoft announced they had fixed a "bug" that allowed hackers to get into "Cortana" and put false phone numbers on it. Will I still trust Microsoft? Yes. However, this time, I will talk to technical support before I buy another computer and make sure I have legitimate numbers and contact. Hackers are everywhere. 

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17 hours ago, colinneil said:

OP you say you have a legal version of windows, i doubt that very much.

I bought an Asus K455L 4 years ago told the shop i only wanted genuine windows, yes we only fit genuine never copy.

Well 6 months later, i got problems because it was a copy they had fitted, computer had to go back to have new windows fitted.

my wife's  i7 Asus laptop,  has a manufacturer installed copy of win 10, bought in Thailand

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3 hours ago, Tengu said:

Are you sure that the storage device isn't what is known as a "hybrid" drive? Hybrid drives were an idea that Apple was pushing for a short while years ago. The idea was that the spinning drive had a very large cash and software that managed it. It never worked well and was soon dropped. Make sure that it is simply an SSD with no spinning drive.

 

Asus, like virtually all computer companies include software like anti-virus, games, and other "trial-ware" because they are paid to do so. Many of these programs can cause problems. You do not need, nor should you ever use more than one anti-virus and Win 10 comes with Windows Defender and Microsoft updates the virus definitions almost daily. Multiple AVs will conflict with each other because they detect them as virus like activity. Anti-virus suits usually have fairly heavy over head and most importantly they have been shown to be vectors for "infection". I will let you do the searches to make up your own mind on these points.

 

Go to Microsoft.com--not any third party site-- and download the Media Creation Tool and build a memory drive with Win 10. Back up any data and format the entire SSD and install windows 10 from this disk. 

 

After you have a known good installation go to Windows update and check for updates. Then when the updates are all installed of to the beginning of this paragraph and do it again. Don't believe that your system is up-to-date click "Check for Updates". continue to do this until you have rebooted and checked two times and it tells you that your computer is up-to-date.

 

Next set-up an Admin account seperate from the initial account and password protect it. Log into that account and set the other account to standard user not administrator. Never use the administrator account unless absolutely necessary. Intruders only have the privileges that you have unless they have physical access to the computer. 

 

Make sure that UAC User Account Control is turned on so you have to use the Admin password to authorize the installation of any software. UAC can be annoying--deal with it--.

 

Good luck.

 

 

i know hybrid drives but dont have one.  just 5400 750 gigabyte hard drive.  i have built many a workstation, repaired many pc's and macs. have built several hackintosh boxes including a xeon 12 core.

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Not much help for the OP but no one should buy a laptop now with a HDD, SSDs sre so much better and quicker.

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