Ks45672 Posted September 15, 2018 Share Posted September 15, 2018 Is it possible to downgrade a true sim from the postpay monthly contract back to the prepaid "pay as you go" option? (and keep the same number) The girl I asked seemed didn't speak English but said something like new packages have new number but maybe I didn't understand her properly Link to comment Share on other sites More sharing options...
BestB Posted September 15, 2018 Share Posted September 15, 2018 Did you think to call call center where they have excellent English speaking staff? Link to comment Share on other sites More sharing options...
Ks45672 Posted September 15, 2018 Author Share Posted September 15, 2018 30 minutes ago, BestB said: Did you think to call call center where they have excellent English speaking staff? Since you ask I detest automated helplines and avoid them whenever possible but thank you for being so helpful.... ? If nobody on thaivisa knows I'll get one of the girls in the office to call them... Link to comment Share on other sites More sharing options...
BestB Posted September 15, 2018 Share Posted September 15, 2018 2 hours ago, Ks45672 said: Since you ask I detest automated helplines and avoid them whenever possible but thank you for being so helpful.... ? If nobody on thaivisa knows I'll get one of the girls in the office to call them... Yes it’s very difficult to press 9 for English and 0 for operator Link to comment Share on other sites More sharing options...
mtls2005 Posted September 16, 2018 Share Posted September 16, 2018 12 hours ago, Ks45672 said: Is it possible to downgrade a true sim from the postpay monthly contract back to the prepaid "pay as you go" option? (and keep the same number) Yes, absolutely. Two details: They will throw a ton of heavily discounted promotions at you to stay post-paid, so be prepared to push through those. They will continue to offer these so don;t fret in case you ever want to go back. You would be best served to accomplish this task in person in a TrueMove H shop. Bring your passport which you used to register the SIM. They need to be able to verify that you are the person of record making the change to this account status. You'll need to settle your post-paid account first, so maybe plan this trip a day or two before the monthly renewal date. Link to comment Share on other sites More sharing options...
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