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Big Joke going after his own incompetent men: Chiang Mai immigration under fire


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Big Joke going after his own incompetent men: Chiang Mai immigration under fire

 

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Picture: Komchadluek

 

The new chief of immigration has responded to claims that Chiang Mai immigration is a mess. 

 

Maj-Gen Surachate Hakparn was preparing to temporarily transfer the local immigration chief in the northern Thai city after online complaints, reported Thai media.

 

Many people on Thaivisa have said that the Maj-Gen, who took over the top job at immigration just over two weeks ago, should investigate what has been going on at the Chiang Mai office. 

 

Now they have a response from the new chief and his new broom of progress. 

 

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People complained of having to arrive early in the morning and wait all day to be seen. 

 

Thai media said on Facebook that complaints came form the foreigners including Chinese. 

 

Some people were even left waiting overnight from "9pm to 3am".

 

Surachate intimated that the suspension may be just for two or three weeks and is not necessarily connected to any wrong doing. 

 

It may be just a case of training being needed to improve bad service.

 

He has been trying to improve services since his appointment and there have been transfers in the south too connected with delays experienced by tourists. 

 

Surachate - known as Big Joke in the media - also warned tourists about not making false claims for insurance in Thailand. 

 

He showed evidence that one young tourist - described as "just a student" - had bragged online about getting 20,000 baht holiday money by making a false claim to Lumpini police. The tourist said they had lost a camera in a taxi.

 

He produced evidence that showed the tourist had left a restaurant and not even got into a taxi with their friends. 

 

Big Joke stressed that most tourists were fine people and that he was only targeting the bad apples. 

 

Source: Komchadluek

 
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-- © Copyright Thai Visa News 2018-10-18

 

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56 minutes ago, keith101 said:

Is there any time when the Chinese don't complain and im not talking about just Thailand they are renowned for it all over the world .

And farang never complain?

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In all honesty, in the 10 years I've been dealing with CM Imm, only once have I ever had a problem, and that was a minor one.  I've learned which are the best days and times to go for both my 90 day and yearly.  Yesterday I merely chalk up to new facility "jitters", but it was nothing serious.  And today, from the time I got out of the car, till the time I had my new 90 day, was less than 5 minutes. I have scanned color copies of my passport, 4 pages to a sheet of paper, as well as all relevant documents.  Once had a guy there tell me that if everyone did theirs the way I do mine, their job would be much easier, and faster.  But then, I've always been something of a fanatic for keeping things organized and neat. 

 

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The new office may be more modern and clean but all the usual inherent problems are still there.  Radical change is needed for things to improve but 'Temporarily transferring Officers' will not cure a single problem.    'Big Joke' needs to put a Senior Officer in charge at Chiang Mai with the same sort of gusto as he displays himself when dealing with matters, someone who is fully committed to the job and not just there as an overpaid figurehead that everyone must bow and wai to.   He also needs to put a once and for all stop to the 'Agency Racket' that is putting large amounts of money into Immigration Officers pockets whilst the queue's just get longer for 'Customers' (because that is what we are) who do not wish to use services that cost money for a job that is supposed to be a 'Service' supplied by the Thai Government free of charge other than the displayed fees.

 

Putting up 'No Tip' signs is about as useful as a Chocolate Teapot !

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Not sure 100% but seem to have idea that they also close for lunch for an hour,seems they have never heard of staggered lunch breaks,like being back in the 1950's in Uk[not that i was born then but have heard stories,also the famous scene in Fawlty towers "oh,food,well the chef does stop at nine"

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36 minutes ago, Just1Voice said:

In all honesty, in the 10 years I've been dealing with CM Imm, only once have I ever had a problem, and that was a minor one.  I've learned which are the best days and times to go for both my 90 day and yearly.  Yesterday I merely chalk up to new facility "jitters", but it was nothing serious.  And today, from the time I got out of the car, till the time I had my new 90 day, was less than 5 minutes. I have scanned color copies of my passport, 4 pages to a sheet of paper, as well as all relevant documents.  Once had a guy there tell me that if everyone did theirs the way I do mine, their job would be much easier, and faster.  But then, I've always been something of a fanatic for keeping things organized and neat. 

 

 

And roll on the day when it's in a database and you don't need new hard copies.

 

I've often wondered where all these documents are stored, how big the storage is and stored for how long.

 

seems to me the whole size would be a couple of major rice silos.

 

And what happens if old documents are needed for a court case or whatever? Is there a management system to find documents by dates / box numbers etc? Does the system work?

 

And finally i wonder what the annual cost of rental is for the storage facility / facilities?

 

Must be hundreds of millions of Baht.

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1 hour ago, Thailand said:

More IO's dealing with the visas or extensions of stay, the ones that take the time. Appointments system of some sort, other than those for agents.

Bit of a no brainer. 

They had a "appointment system" before, they 'have asked' for more funds for more IO's. The appointment system was canceled and 'no extra money' from BKK for more staff (according to the boss).

 

The reason for this are the agents.

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24 minutes ago, Just1Voice said:

In all honesty, in the 10 years I've been dealing with CM Imm, only once have I ever had a problem, and that was a minor one.  I've learned which are the best days and times to go for both my 90 day and yearly.  Yesterday I merely chalk up to new facility "jitters", but it was nothing serious.  And today, from the time I got out of the car, till the time I had my new 90 day, was less than 5 minutes. I have scanned color copies of my passport, 4 pages to a sheet of paper, as well as all relevant documents.  Once had a guy there tell me that if everyone did theirs the way I do mine, their job would be much easier, and faster.  But then, I've always been something of a fanatic for keeping things organized and neat. 

 

Scuse me while I have a quick puke.

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