NE1 Posted November 20, 2018 Share Posted November 20, 2018 My iMac keeps restarting. It will load to about 70% of the bar , then restarts. I have tried holding down command r and nothing happens. I tried another combination that sets a globe spinning and try’s an internet recovery. That lasts for approx. 30 seconds then nothing. Any suggestions welcome. Link to comment Share on other sites More sharing options...
fanjita Posted November 20, 2018 Share Posted November 20, 2018 Apple store for you. Link to comment Share on other sites More sharing options...
richsilver Posted November 21, 2018 Share Posted November 21, 2018 Try connecting a USB keyboard if you can. The system will not recognize your command r if the Bluetooth is not working. Link to comment Share on other sites More sharing options...
wgdanson Posted November 21, 2018 Share Posted November 21, 2018 On 11/20/2018 at 5:49 PM, fanjita said: Apple store for you. Or PC store! Link to comment Share on other sites More sharing options...
NE1 Posted November 21, 2018 Author Share Posted November 21, 2018 2 hours ago, richsilver said: Try connecting a USB keyboard if you can. The system will not recognize your command r if the Bluetooth is not working. It is recognizing the command option r to take me to the internet set up , but as I said that lasts for about 30 seconds. On 11/20/2018 at 5:49 PM, fanjita said: Apple store for you. Is that the new one in Bangkok . Do they do repIrs etc ? Link to comment Share on other sites More sharing options...
fanjita Posted November 21, 2018 Share Posted November 21, 2018 3 minutes ago, NE1 said: Is that the new one in Bangkok . Do they do repIrs etc ? It's all online now. Link to comment Share on other sites More sharing options...
NE1 Posted November 21, 2018 Author Share Posted November 21, 2018 I cannot find anything about repairs. Link to comment Share on other sites More sharing options...
fanjita Posted November 21, 2018 Share Posted November 21, 2018 Just now, NE1 said: I cannot find anything about repairs. Relax, it's all coming online very soon to LOS. If you're desperate go to the crappy iStores or whatever they're called now. Link to comment Share on other sites More sharing options...
Hank Gunn Posted November 21, 2018 Share Posted November 21, 2018 Try booting in “safe mode”. Hold down the shift key immediately after you hear the start up chime. Release the shift key when you see the Apple logo. it may take a while to complete the start up but if it works you’ll only see the Finder and no other apps that were open when you last shut down (I.e. browsers, etc.). If there were any corrupted files and/or directory structures, this should fix it. (That’s one of the functions of booting in safe mode.) If that was the problem,you should be able to restart and the OS should load/boot up properly. Link to comment Share on other sites More sharing options...
NE1 Posted November 21, 2018 Author Share Posted November 21, 2018 No I am not desperate , I am trying to figure out if there is something I can do myself , or is it a 4 hour trip to Bangkok. Link to comment Share on other sites More sharing options...
NE1 Posted November 21, 2018 Author Share Posted November 21, 2018 Hank Gunn , I will give it a go , but I don’t get home till the week-end. I’ll also buy a USB keyboard see if that helps. Link to comment Share on other sites More sharing options...
Hank Gunn Posted November 21, 2018 Share Posted November 21, 2018 32 minutes ago, NE1 said: Hank Gunn , I will give it a go , but I don’t get home till the week-end. I’ll also buy a USB keyboard see if that helps. Yeah, I’d try that first. Get a USB keyboard and try booting in safe mode as I described. if it does boot up into safe mode, give it a few minutes before restarting, just to give the system time to reset and repair its normal boot system (files and directory structures). I’m curious to see if that works so please let us/me know. good luck Link to comment Share on other sites More sharing options...
NE1 Posted November 23, 2018 Author Share Posted November 23, 2018 Well I connected a wired keyboard in and went through numerous permutations. The only two that responded were , “ Option “ that gave me two options , “ Mac HD and Recovery 10.13.6 , neither worked. They load my progress bar to 60% then restarts The other was “ Command option R “ this gave me the internet option but that loaded in a minute then restarted and sane old same old Link to comment Share on other sites More sharing options...
NE1 Posted November 28, 2018 Author Share Posted November 28, 2018 Well it was a trip to ICare at Hua Hin. Took me Imac , explained and showed them what was happening , " command " keys not working etc. No problem they said. , come back in 3 hours we will install IOS Sierra as High Sierra might be a problem for the machine as it is old and we will clean it up for you. Went back 3 hours later. " Sorry , we can not get it started , can you leave it with us two or 3 days. Link to comment Share on other sites More sharing options...
mikebike Posted November 28, 2018 Share Posted November 28, 2018 Take it back. Your hdd or SSD is probably pooched. Easy to swap out and back to 100%. Once swapped out pop old drive into an enclosure. Probably only system corrupted so should b easy to recover data. Link to comment Share on other sites More sharing options...
NE1 Posted November 29, 2018 Author Share Posted November 29, 2018 Mike , thanks for that. But I am not confident enough to start stripping my Imac down. I had a look on you tube for help , but there looks like to many things can get disconnected. I tend to lose or break intricate things , fat fingers and no patience. Link to comment Share on other sites More sharing options...
mikebike Posted November 29, 2018 Share Posted November 29, 2018 Understood. I wasnt confident when I replaced the SSD on my Mac mini but the website ifixit.com was really great with easy written and video step-by-step. Link to comment Share on other sites More sharing options...
Lammbock Posted November 29, 2018 Share Posted November 29, 2018 2 hours ago, NE1 said: Mike , thanks for that. But I am not confident enough to start stripping my Imac down. I had a look on you tube for help , but there looks like to many things can get disconnected. I tend to lose or break intricate things , fat fingers and no patience. If Iconsiam is to far from you place you can take it to any Apple authorized repair shop like iMedic or iCare. Link to comment Share on other sites More sharing options...
NE1 Posted November 29, 2018 Author Share Posted November 29, 2018 It has been with Icare Hua Hin since Tuesday lunch time. Link to comment Share on other sites More sharing options...
NE1 Posted December 1, 2018 Author Share Posted December 1, 2018 As above , the Imac has been with Icare since Tuesday lunch time. As of today Saturday they have not been in touch , despite insisting on a tel. contact number and an e-mail address. So we just phoned them , and what I can gather is my graphics card is shot and because it is early 2011 model , there are no replacements. Sods law , the first thing to go tits up in 7 years and it cannot be fixed. Having said that , would a duff graphics card cause my continuous restarting ? Link to comment Share on other sites More sharing options...
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