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BANGKOK 24 January 2019 11:29
d4291797

BMW 310R Poblems

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Advice appreciated.

 

I have just purchased a new BMW 310R from Barcelona BMW Chiang Mai.

 

Having travelled about twenty kilometers I notice an oil pool under the bike.

Thinking the dealer may have spilt oil ,on the initial fill, the area was cleaned and the bike test ridden.

 

Sadly more oil apparent.

 

OK it seems I have a leaking head gasket, this is going to involve a top end strip on a bike that is days old!

 

Now my wish is for the bike to be replaced with a new one, or money refunded.

 

BMW dealership apsolutely refuse , saying they wish to repair and return my bike.

 

Does anyone have advice re how I stand regarding refund or replacement, under the Consumer Protection act.

 

 

Cheers.

 

 

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I would support Richard's post above.....

 

and stress a dealership is not BMW. I know this sounds obvious but a dealership has very little incentive to refund you and not much more incentive to be concerned about the wider issue with the model or the brand or the PDI or a manufacturing problem. They are a dealership. They get a profit margin from each model they shift. Once they have sold the bike, it is on to the next customer.

 

So, if you do not get satisfaction from them, I would quickly escalate to BMW (not a dealership Head Office, not an importer) but BMW.

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Advice appreciated.
 
I have just purchased a new BMW 310R from Barcelona BMW Chiang Mai.
 
Having travelled about twenty kilometers I notice an oil pool under the bike.
Thinking the dealer may have spilt oil ,on the initial fill, the area was cleaned and the bike test ridden.
 
Sadly more oil apparent.
 
OK it seems I have a leaking head gasket, this is going to involve a top end strip on a bike that is days old!
 
Now my wish is for the bike to be replaced with a new one, or money refunded.
 
BMW dealership apsolutely refuse , saying they wish to repair and return my bike.
 
Does anyone have advice re how I stand regarding refund or replacement, under the Consumer Protection act.
 
 
Cheers.
 
 
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15 minutes ago, Briggsy said:

I would support Richard's post above.....

 

and stress a dealership is not BMW. I know this sounds obvious but a dealership has very little incentive to refund you and not much more incentive to be concerned about the wider issue with the model or the brand or the PDI or a manufacturing problem. They are a dealership. They get a profit margin from each model they shift. Once they have sold the bike, it is on to the next customer.

 

So, if you do not get satisfaction from them, I would quickly escalate to BMW (not a dealership Head Office, not an importer) but BMW.

 

BMW has a large research and a small manufacturing plant just outside of Rayong, for cars and motorcycles. There's a German motor cycles senior manager at this site and several senior German bike design experts.

 

About 15 months ago I went to the site for a very different reason, I'm not a bike person, but while there I met the manager / motor cycle guys and they are passionate. Perhaps they would be interested to hear about your situation but what they could do I have no idea.

 

Sorry I don't have any records of names.

 

Good luck.

 

 

Edited by scorecard
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Guys I have contacted Motorad Bangkok re this issue, at this time I am getting no further response from them.
This is very very disappointing support for this brand!

Yes it seems oil is weeping from the rear of the cylinder head, obviously left the factory like this.

At this time no one seems to want to be accountable, in as much for an issue of this gravity, with a brand new bike, the only proper solution is to offer replacement.
Different if the bike was two years old, but 1 day!!!


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Guys I have contacted Motorad Bangkok re this issue, at this time I am getting no further response from them.

Yes it seems oil is weeping from the rear of the cylinder head, it obviously left the factory like this.

This is so disappointing for a brand new bike, the only proper solution is to offer replacement, as some wear and tear is bound to take place ,when a top end strip is embarked on.
Different if the bike was two years old, but 1 day!!!

I have to say , for a short rider, this bike is truly amazing.

Frustrating ,that it will be a wee while before I can enjoy it.


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year after year

BMW rated least reliable brand of moto

worldwide

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The 310 series of BMW has been plagued with serious manufacturing issues even before release and was delayed for months. Then I think they had one or two recalls shortly after. 310cc singles branded BMW but made by an indian company for the price of a 470 twin Honda. Not a very enticing offering to me imho.
 
That being said, I had pretty much the same situation with my Ducati. Oil spill due to a nut coming loose within the first 24h. Dealer tried to clean it but did a horrible job, bike was still full of oil in many places. Ducati Thailand offered me a 30k voucher for the hassle. I said I'd rather have a new bike. Who knows what happened to the inside of the engine when it was running on low oil. There was lots of smoke. They would have had to strip down the bike completely and ensure all engine components are still up to spec. I told them I don't trust the bike as obviously someone at QA didn't do their job and checked the bike before it left the factory and that this was a safety hazard. The insurance guy who came even said it was a miracle I didn't crash due to the oil leaking onto the tire and rendering the rear break unusable. The dealer relayed that to Ducati Thailand and eventually they gave me a new bike.
 
An oil leak can be a serious issue for an engine. It can be easily damaged if running low on oil. And oil spilling around on the bike can be a big safety hazard. So IF they can prove to you (by stripping the bike into components) that everything is up to spec after running with low oil AND them ensuring that no oil is anywhere left where it shouldn't (e.g. breaks), then maybe you could accept that. Plus something for your hassles of course.
 
The dealer wont want to do all that work, it would take several days for a mechanic. And I would bet that they are not even capable of performing the engine check. They would likely just top up the oil, give it a wash, connect it to the computer and see if it runs OK.
 
I think you have a reasonable chance to get a new bike although I have no experience with BMW in Thailand. Your bike clearly also failed to have a proper QA check done and who knows what else they missed? Oh and what Ducati also offered me was an extended warranty, you should maybe ask for that as well if you can't get a new bike in the end. BMW Germany is known for doing the right thing in cases like this one, the Thai dealers not so much. So if you don't get an acceptable solution, escalate it up until it reaches someone from BMW proper. Once that happens, you will see the dealer changing their mind quickly. Plenty of dealerships in Thailand have lost their license in the past. Barcelona BMW in Phuket was closed a few years ago.
 
Good luck!

Guys I appreciate your comments.

My big concern is , the quality of the repair work will totally depend on the skill of the mechanic doing the job!

Ie , will surfaces be totally cleaned, will head bolts be torqued to manufacturers specs, will new hose clips be used to replace factory crimped ones etc etc!

At this time, until the top end is stripped a cracked head/ porous head can not be ruled out!

We are very frustrated that the manager Barcelona BMW ignores our emails.
No further comment from Motorrad BMW Bangkok.

It seems no one seems to give a stuff regarding customer service.

Is this a good way to conduct business, and get repeat custom, I think not!

To be fair, word of mouth has it, that the dealership will give an extended warranty on the work.

Again , this is a truly awesome bike for a vertically challenged person.

However we simply do not expect to be treated like this, by a supposedly premium brand like BMW.

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Make pictures and send them to BMW germany....

 

I went inside the BMW-dealer in bkk last week to buy one but the sales couldn't speak english so i left....thank god for that because i would be furious if this happened to me.

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Forget BMW Thailand. Go to BMW Germany.
They know what social media is ... need I say more.
Take lots of pics, document every bike fault as to date and time, document every action - or lack of - by each party every step of the way.
Then - if and when push comes to shove - you will have a detailed record of events to publish, with a history to back it up.
BMW CNX have had a terrible record for a long time.


Cheers canthai55, I agree I have to take this up with customer services BMW Germany.

Does anyone have contact info.
I have met a brick wall here.

Many thanks.


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