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BANGKOK 23 July 2019 21:13
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Too slow, poor service, not enough staff and corrupt - Dusit Poll gives Thai immigration the thumbs down!

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1 hour ago, fruitman said:

I don't want to fly out and come back an hour later...why can't they let me stamp in BKK somewhere?? I'm married with a Thai and when i have to go to immigration my wife even has to take a day off to join me since they can't speak a word english there.

 

But then the opportunity to show who's the boss would be missed. Same with what would, in effect be acknowledging the superiority of another language if they dealt with you in any language other than Thai (even though it's a dying language and in 50 years, nobody will even remember it).

 

Can't have that.

 

 

Edited by HalfLight
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5 minutes ago, d2b2 said:

Kudos and cheers to whomever is running Hua Hin’s immigration services. Never once have been asked for a bribe and the staff (with the exception of one middle aged bitter woman) is always friendly, helpful and courteous.

They even opened a center in the mall to make 90 day checkin easier. 

 

I imagine it's a bit like the curate's egg. In KK, they offered me (and other regulars), a 90-day slip through the post for 1500THB per year. Corruption? Of course but useful (to me) corruption.

 

Then the Immigration police thought KK staff were corrupt. I got a visit from the police to check that my 90-day slip was valid. It was a bit demeaning and the 2 bobbies that called, while polite were clearly trying to bust me for offering a bribe. At my next visa renewal the 'service' had been stopped. One of the staff grumbled that their regional bosses thought they were corrupt.

 

Adding 2 and 2 makes 4 and doesn't need a calculator (always assuming you didn't go to school in Thailand).

 

 

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Needs Lt Gen Surachate Hakparns to focus on providing efficient service & practices, e.g. removal of income confirmation by Embassies, BUT, Thai Immi not advised what confirmation will be required!!                                   Many areas need attention, reduction of forms & more electronic practices, in Bangkok, expand number of office locations for main services (Visas & Reporting) to have one location (Chaeng Wattana) ludicrous!!                              LtGen Surachate needs to get on & do what's needed & less on self promotion!!

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18 minutes ago, HalfLight said:

 

But then the opportunity to show who's the boss would be missed. Same with what would, in effect be acknowledging the superiority of another language if they dealt with you in any language other than Thai (even though it's a dying language and in 50 years, nobody will even remember it).

 

Can't have that.

 

 

I'm my own boss since i've got the money.

 

As a revenge i bring my wife with me to Singapore, do maximum taxfree shopping and also buy as much as i can carry from the Singaporese department stores. Staff there is polite, well mannered and speaks good english.

 

 

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I live on the border of HuaHin and Cha-Am but I have to travel all the way to Thai yang to use immigration (30-40 minute drive one way) when I should be able to go into huahin city and use the service there which is only 15 minutes, crazy inefficient 

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Cant fault Mapthaput immigration, very small office but very efficient, 2 year BOI visa, in and out in 20 minutes last week!!

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It appears the respondents only had multiple choice options.

 

Wheres the complaints about lack of consistency across offices ?

AND across Consulates ??

Why do we constantly have to turn up at our "own" offices to know what the rules are when Immigration is  supposedly a Nation wide portfolio?

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This survey was only in Bangkok and its environs, Here in Uttaradit I cannot speak too highly of the friendliness and efficiency of the staff

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1 minute ago, fruitman said:

I'm my own boss since i've got the money.

 

As a revenge i bring my wife with me to Singapore, do maximum taxfree shopping and also buy as much as i can carry from the Singaporese department stores. Staff there is polite, well mannered and speaks good english.

 

 

 

That matches my own experience, though mine is quite a few years ago.

 

One way to even the balance (I have found), is to thank the staff for their good service (especially when it's been rotten), and give them a 5-baht tip. It's a great leveller, though it does make them furious and is not recommended if you have to go back in 90 days - it might well be remembered. Fortunately, many Thais don't have wonderful long-term memory. Odd thing though; it doesn't seem to make them quite as furious if you're dripping bling when you go, they seem to think you're an alpha if you have 2Kg of visible gold hanging off you - my missus told me that - shrewd woman my missus.

 

 

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1 hour ago, Jeffrey346 said:

KK Immigration is fast. Usually in and out in under 30 minutes.

IO have always been pleasant to deal with..

Kanchanaburi Immigration is fast and pleasant as well. Am usually in and out in 10-15 min. for my 90 day report, and under 30 min for my yearly extension (provided I don't have a brain fart and am missing a required doc).

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1 hour ago, 1337markus said:

They called for faster service at immigration offices and a better attitude from staff.

Impossible in this country, outsource the work to Singapore!

Very possible. Look at Jomtien/Pattaya: if you stayed inside more than 5 minutes for a Retirement Extension Renewal, then you were very unlucky or on an exceptionally very busy day :wink::cool:

 

Problem in Jomtien is the increasing corruption, mainly last 2 years :sad:

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3 hours ago, ukrules said:

A simple 90 day stamp on arrival would solve most of the problems as a large number of people will enjoy their holiday and then leave within this 90 day period.

 

For the rest there could be extensions of say another 30, 60 or even 90 days.

 

People don't want to go to immigration when they're on holiday.

 

Make it easy for them, if they don't get what they want then don't expect them to all come back.

 

I know many people who cut short their yearly winter trips to avoid going to immigration for extensions, etc and leaving the country only to enter again for another stamp is just something that a huge number will never ever do - so they go home instead.

  

I completely agree. I never go to immigration, I stay 30 days and then I leave the country, sometimes I reenter by land border or by plane. If the Thai government doesn't want me spend money in the country, it is theyr problem, not mine.

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2 hours ago, fruitman said:

I don't want to fly out and come back an hour later...why can't they let me stamp in BKK somewhere?? I'm married with a Thai and when i have to go to immigration my wife even has to take a day off to join me since they can't speak a word english there.

If you are married to a Thai and living here presently, does it not make sense to learn some common immigration phrases?  

 

I don't get some expats who come here long term but don't bother to learn local language.

Edited by bkk75
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