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BANGKOK 24 March 2019 11:38
zoza

another bad day at Don Mueang with Air Asia

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airasia app and do not need to print anything, only hand luggage

or not at all. I often see even old people with large bags
I can not understand why they are doing it ... everything can be bought on the spot.

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AIR ASIA is ideal for me living in Isaan. I use its "FLY_THRU" service to many destinations in ASEAN. Check myself and baggage in at desk in Khon Kaen - no machines. Get boarding pass, go to International Departure Lounge where KK Immigration processes my passport (this service is only available for Air Asia passengers, not Thai Smile, Nok Air or Thai Lion Air). Arrive DMK to change planes BUT I am in transit. Air Asia ground staff escort me to relevant International departure area. Most conveniently, collect my checked in baggage at DESTINATION. No hassle in DMK.

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This is either very new or you are mistaken. I checked in at DMK for MNL in the old-fashioned way three weeks ago. Admittedly it was crowded and difficult to perceive which line was which, but once queued up it took about twenty minutes to reach the check-in desk, where I presented my passport and received a boarding pass. I did not print out my boarding pass beforehand, and I made sure I had under 7kg of cabin baggage. Altogether not too bad an experience.

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My experience from AA flights is when the flight date approaches, check in on-line, and print out what’s sent to the screen or arrives immediately by email. Be aware that you can only check in 24 hrs or less than scheduled departure time, at least at the price points I book.

 

You can ask your hotel’s desk staff to help you out, then forward AA’s email to them for the printing.

 

Take that paper to any airport that AA uses (have only been to about 15 so far) and elbow your way to check-in luggage (which is my fate), get a boarding pass, et Robert est ton Oncle.

 

 

Edited by NewGuy

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8 hours ago, MekkOne said:

I never had a problem using AA, just check in online as you are suppose to do and travel without chack baggage as you're supposed to do. that it's simple as it is.

If you pay with an AA credit card you get to board first whatever price you paid and a free coffee on the plane. 

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12 hours ago, R123 said:

OP: Thank you for the post and you have helped many of us to know which airline/airport to avoid!

Air Asia @Don Mueanghave being Lousy for a for a long time they treat Customers like  Animals never explain where you Que I will never use that Mob ever again, Jet Star is light years ahead of that Mob,

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So can someone tell me please.......does Air Asia have a checkin desk.... i am flying out 9th january at 7am......i was going to get to Don Mueang betweem 4.30 and 5am.....i had called air asia after i booked and the girl told me that checkin closes 1 hour before the flight leaves.

Do i have to check in through the machine first?

This is my first time using air asia....i dont want to miss my flight

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3 hours ago, Bangkok Barry said:

After suffering the chaos there myself I wrote to them suggesting the revolutionary idea of using the same system that all other airlines use (ASAIK) and they thanked me for my comment and said it would be considered.

Yes this is exactly the problem. New year will be difficult but wait for Chinese New Year if you are a masochist.

If you have over a thousand people not knowing what queue to get in (or even know there is a queue as you are so far from a check in counter) you would think their budget would allow for for sufficient on floor staff to help.

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4 hours ago, Bangkok Barry said:

I just can't understand why you have to queue to print out a baggage tag and then queue again for the check-in desk. Why can't Air Asia work like every other airline I've used over the past 50 years and print the baggage tag out themselves at the check-in desk.

After suffering the chaos there myself I wrote to them suggesting the revolutionary idea of using the same system that all other airlines use (ASAIK) and they thanked me for my comment and said it would be considered.

I've now realised that I've foolishly booked a domestic flight with luggage using AA, and will probably book with Thai Smile instead and swallow the loss. Air Asia just isn't worth the hassle if you have luggage.

Many airlines are using this system now. I travelled from London HR to Vienna on Austrian Airways and had to weight my baggage at a machine to print a ticket and also did the same from Leeds and Bradford airport to Crete on Jet2.com.

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8 hours ago, Nyezhov said:

Prepared travelers usually dont have a problem. See MekkOnes post. Nok Air same same.

 

 

MekkOnes and other hand carry-only travelers are in a minority on AirAsia. They have nightmare queues at Don Meuang because most passengers have checked bags.

 

There's no denying that hand-carry is the way to go and like an earlier poster, their check-in is a breeze at Udon where they only serve 2 destinations but at U-Tapao where they now serve maybe 5 domestic and 5 international destinations, as I experienced personally about 3 weeks ago, it can be a real struggle, even after finally relocating their check-in to the new terminal. Only after inching forward with my backpack for the best part of 45 minutes with loads of checked-bag customers while their check-in computers were on the blink, it was only when I was 2 pax/2 minutes away from the counter did one of the girls suddenly announce (in Thai only) that hand-carry only pax could go and check in way over the other side of the departures hall at their ticketing desk!

 

Yes, they are LCC's and you get what you pay for but the claim that they are a commuter airline and not a recreational or vacationer carrier is totally wrong. Their initial marketing logo was (and still is?) "Now everyone can fly." My emphasis but you get my point. They are strictly a point-to-point operation with the onus and risk completely on the pax brave enough to chance a multi-sector itinerary.

 

Last year, I flew domestic in and out of DMK on Thai Lion and I was connecting by the free shuttle bus to/from an international flight out of BKK. With hand carry, it was a breeze. Before that, I have used Nok Air with Bangkok as my destination. I was working at the PTT office at Ladprao so it was a brilliant commute from up-country. Their check-in at DMK was well staffed and fast. But a couple of months ago, I used AirAsia and that conga line malarkey that the OP is talking about was a total pain in the ass. Even with doing the online check-in, there's no dedicated bag-drop for those doing the internet check in, just get in line with rest. So why even bother?

 

Anyway, you pay your money and you make your choices but I wonder if any of the AirAsia cheerleaders recall the pleasure of catching a flight in and out of the converted hangar that masqueraded as their original home 'hub' airport at KUL? It wasn't even connected in any shape or form to the main KUL terminal despite being just across the apron and a couple of runways away. Unless you count the infrequent appearance of a red-jacketed lady squawking for remaining passengers for Bintula or Bali or Bangkok, long lines of largely clueless proles shuffling along without a semblance of management and control in sight. Sounds like AirAsia's landside operations at the venerable old Don Meuang are rapidly headed the same way.

 

There's cheap... and then there's AirAsia.

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2 minutes ago, NanLaew said:

There's cheap... and then there's AirAsia.

Sure beats the bus

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30 minutes ago, Nyezhov said:

Sure beats the bus

Funnily enough after a couple of transits through their cattle shed at KUL, shuffling along with the poor(er) and the gormless I pondered their exhortation that "Now anyone can fly" badly needed the modifier "...but I sure wish this lot had caught a bus instead!"

  • Haha 1

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11 hours ago, MekkOne said:

I never had a problem using AA, just check in online as you are suppose to do and travel without chack baggage as you're supposed to do. that it's simple as it is.

 

yes, easy as that. i breeze through DM every time.

 

i love completely avoiding those huge queues and ram packed check in areas.

 

it is a budget airline, surely people know how these companies operate by now?! 

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