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BANGKOK 21 January 2019 00:14
MehrK

AIS Customer, Moving To New Condo, Transferrable?

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Hi Everyone,

 

I'm an AIS customer for Internet/Cable/Mobile on their 50/20 mbps and 4g cell phone plan. I'm moving to a new condo next week that AIS also operates in.
What's the process of switching things over to the new condo. Will I be able to keep the same account/mobile number and everything? What's the process?

 

First time moving somewhere new. 

 

Thanks in advance!

 

 

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Just go to the AIS office and tell them. It certainly wont affect your mobile number or your phone.

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I'm not sure about AIS, but I had no problem for similar transfer with True Online. I expect it would be just a formality.

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I just moved an the only reason I could not keep my internet was that AIS did not operate in the new building. My phone was unaffected. 

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Why not ask AIS, is there any reason that they wouldn't be able to answer your question?

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Is there any reason why I wouldn't be able to post on this form to get a little information before I contact AIS?

 

I do plan on contacting them about it, just like to do a little research first, to be more prepared.

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4 minutes ago, MehrK said:

Is there any reason why I wouldn't be able to post on this form to get a little information before I contact AIS?

 

I do plan on contacting them about it, just like to do a little research first, to be more prepared.

Call them on phone.  They have very good English speaking support team members.

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10 hours ago, MehrK said:

Is there any reason why I wouldn't be able to post on this form to get a little information before I contact AIS?

 

I do plan on contacting them about it, just like to do a little research first, to be more prepared.

No, of course there isn't, I didn't say that you couldn't do that but it doesn't make any sense to ask anonymous forum members when you could just call AIS locally for the real answer in a fraction of the time, does it?  So far it has taken you over 48 hours to get no answer at all, just opinion, when a call to AIS would have given you an accurate answer in minutes.

 

What "preparation" could discussing it here help with?  AIS will give you the answer from the horses mouth and they won't be open to discussion or negotiation about it just because you've asked some strangers their opinion.

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I only did the same this week with AIS.

 

Easy to do but you will have to enter a new 12 month contract agreement to relocate your Fiber connection. There were no costs to me except an installers fee of 650 baht. I continued the same plan, just signed for another 12 months commencing from the day of installation (only took 3 days after I visited the AIS store to discuss).

 

Alternatively, you can pay 400 baht for each remaining month on your existing contract and return the hardware to nullify it.

You will then be free to take another offer elsewhere or use the new apartment wifi if you want ie stable, fast etc.

 

The phone didn't need a new plan, just simply an address update for the new apartment.

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20 hours ago, QPRFC said:

I only did the same this week with AIS.

 

Easy to do but you will have to enter a new 12 month contract agreement to relocate your Fiber connection. There were no costs to me except an installers fee of 650 baht. I continued the same plan, just signed for another 12 months commencing from the day of installation (only took 3 days after I visited the AIS store to discuss).

 

Alternatively, you can pay 400 baht for each remaining month on your existing contract and return the hardware to nullify it.

You will then be free to take another offer elsewhere or use the new apartment wifi if you want ie stable, fast etc.

 

The phone didn't need a new plan, just simply an address update for the new apartment.

Thank you. See this is a perfect example of why posting in the forum is helpful. I called AIS and the rep told me I need to cancel my current package and I would lose my phone number and there is nothing I can do about keeping it. That I need to turn in the old equipment and just sign up for a new package at the new condo, with a whole new internet/phone number.

 

Now having recounts like this, I am able to sit down and discuss with AIS, when I go to the store, that I would like to do as you did, and keep the same number. 

 

Thank you!

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On 1/13/2019 at 9:51 AM, Just Weird said:

No, of course there isn't, I didn't say that you couldn't do that but it doesn't make any sense to ask anonymous forum members when you could just call AIS locally for the real answer in a fraction of the time, does it?  So far it has taken you over 48 hours to get no answer at all, just opinion, when a call to AIS would have given you an accurate answer in minutes.

 

What "preparation" could discussing it here help with?  AIS will give you the answer from the horses mouth and they won't be open to discussion or negotiation about it just because you've asked some strangers their opinion.

See my last comment after QPRFC's helpful answer.

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6 hours ago, MehrK said:

See my last comment after QPRFC's helpful answer.

See my first comment. 

 

QPRFC gave you his answer, which may prove to be correct but my point keeps flying right over your head, doesn't it?  It took 2½ days for you to get an answer that is not AIS's answer when you could have had the same answer direct from AIS before 10am last Friday, the day that you posted your question!

 

You do know that AIS will not change their procedures just because you tell them that someone you don't know on an anonymous forum said something different to their version?

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7 hours ago, MehrK said:

Thank you. See this is a perfect example of why posting in the forum is helpful. I called AIS and the rep told me I need to cancel my current package and I would lose my phone number and there is nothing I can do about keeping it. That I need to turn in the old equipment and just sign up for a new package at the new condo, with a whole new internet/phone number.

 

Now having recounts like this, I am able to sit down and discuss with AIS, when I go to the store, that I would like to do as you did, and keep the same number. 

 

Thank you!

Many wifi routers connect to a landline telephone, as my AIS wifi does, the number of which you obviously could not keep if you moved.  Perhaps you didn't make it clear to which phone number you were referring and she had, in fact, been 100% correct and no discussion will be necessary?

 

Why would anyone think that they would have to change their mobile number with a change of wifi?   You don't have to change your phone number every time you connect to an independent wifi source outside your condo, do you?

Edited by Just Weird

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