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elgenon

I believed Dtac

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I have DTAC and never had issues UNLESS I didn't have enough to cover the monthly fee of 450 baht or whatever it is.

 

also, worth mentioning that those promotions offering you the 20% or whatever when you make a topup, those amounts will disappear automatically within X number of days ( i think it's 30) if not used -- which is every single time for me

 

As in: you pay 800 baht and get 20% extra (160) then you expect to have 960 baht.. your monthly plan takes 450, you expect to 510 left for next month but.. nope, that 160 will have just disappeared before your second month and then it bounces the monthly plan off and you use all your money.

 

AKA: if you only use your phone for internet, Line, GPS or whatever then that money has about 99% chance of disappearing before you use it

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I think most of the users on this thread should review their packages.

 

For instance, no one here for the long term should be on a monthly package if on Prepaid.

 

Why pay 321 baht per month for 1 Mbps unlimited, when you can get a six month bundle for 642 baht?

 

DTAC has 90/180/365 days packages.

 

In addition, anyone looking for a new SIM could do worse than; https://shopee.co.th/Sim-dtac-4Mbps-Auto-renew-90days-i.52462243.1747402679

 

370 baht for 4 Mbps over 90 days, then 400 baht for the next 90 days. Four periods allowed overall. 133 baht per month for unlimited 4Mbps data.

 

So they need to snap out of it and ask here regularly about the best package.

Don't let inertia keep you paying over the top.

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Just one thing to be aware of with DTAC (at least it was this way when I used it) is that you must add VAT of 7% to the price listed so if, for example, you plan is 399 baht, you need to actually have 427 baht credit for them to deduct the 399 baht + VAT of 7%.

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18 minutes ago, mstevens said:

Just one thing to be aware of with DTAC (at least it was this way when I used it) is that you must add VAT of 7% to the price listed so if, for example, you plan is 399 baht, you need to actually have 427 baht credit for them to deduct the 399 baht + VAT of 7%.

Still the same....

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4 hours ago, mstevens said:

Just one thing to be aware of with DTAC (at least it was this way when I used it) is that you must add VAT of 7% to the price listed so if, for example, you plan is 399 baht, you need to actually have 427 baht credit for them to deduct the 399 baht + VAT of 7%.

 

428 baht. It's the same with every network...

Edited by KneeDeep

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On ‎2‎/‎4‎/‎2019 at 2:11 PM, elgenon said:

Because when I visit Dtac they tell me to top up for my phone as well as get an internet package I got the impression those were 2 separate pools of money. But they used the "phone" money when they were charging me for internet activity. I now know better. 

"But they used the "phone" money when they were charging me for internet activity. I now know better".

 

Sorry, but they, Dtac, did not "use the phone money", you used it by using the internet as part of the package you signed up for which authorised them to charge you!  

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 I already explained why that was a surprise to me. Why was I told I needed to buy both phone money and data money? I got the impression it was because they were separate things that needed separate top ups. I think just language problems. I now understand better how it all works. The impression I got as to what they were saying was not what they apparently intended to communicate. I was never told, nor was there anything in the description of the package, that phone money would be used to pay for data. The was no written mention of separate phone money, which they said I needed.

If everything had been spelled out completely and understandably I would have understood. When I am expert at Thai maybe there will be no misunderstandings.

If it makes you feel better to lay all the blame on me it's ok.

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If you don't want to spend the time to understand my point of view I understand. I give you a win.

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I bought 3 months of a package that doesn't run out it only slows. But it ran out and my phone balance was charged.

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16 hours ago, elgenon said:

If you don't want to spend the time to understand my point of view I understand. I give you a win.

 

Don't worry about it.

The Go Plearn pack will stop it from happening again.

 

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to me it's all too complicated,  the codes, etc, .......  whats worked for me is  to call them and cancel the package before I leave , then I can keep some money in the account to keep the phone number, and also I request them to set a future date so the number doesn't expire, as I need it for SMS messages for my Thai Bank.      

the packages will auto-expire, if your signed up for one and don't have the  balance amount required,   and then they default to the  pay-by-call  higher rates , which quickly debit the account,  though some of the packages are so complicated  eg  free DTAC to DTAC between 8 and 12 pm  etc , that as I guess you know you can have a 'package' but also be charged  various ways  by phone  call, 

 

my question is  how far  can I extend  my expiry date , if I don't use the phone  for  1 year or so , right now its setup to expire  next  Fall, but not 100% sure I'll be back by then

 

 

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7 hours ago, mooping20Baht said:

to me it's all too complicated,  the codes, etc, .......  whats worked for me is  to call them and cancel the package before I leave , then I can keep some money in the account to keep the phone number, and also I request them to set a future date so the number doesn't expire, as I need it for SMS messages for my Thai Bank.      

the packages will auto-expire, if your signed up for one and don't have the  balance amount required,   and then they default to the  pay-by-call  higher rates , which quickly debit the account,  though some of the packages are so complicated  eg  free DTAC to DTAC between 8 and 12 pm  etc , that as I guess you know you can have a 'package' but also be charged  various ways  by phone  call, 

 

my question is  how far  can I extend  my expiry date , if I don't use the phone  for  1 year or so , right now its setup to expire  next  Fall, but not 100% sure I'll be back by then

 

 

 

Up to 365 days. Though you can also extend it whilst abroad once you have International Roaming enabled for the SIM, in order to allow you to receive SMS.

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The GO PLEARN SIM works well for me, no internet leakage, but dial-up speeds if you actually use the internet !

 

If I need data I just add one of the small packs through the APP.

 

You can extend validity very cheaply.

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On 2/11/2019 at 4:43 AM, KneeDeep said:

 

Up to 365 days. Though you can also extend it whilst abroad once you have International Roaming enabled for the SIM, in order to allow you to receive SMS.

you mean 365 at a time?

 

of 365 from last used the plan in country?

 

can I extend via the DTAC webpage or must it be done thru codes or calls to DTAC ?

 

thanks

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9 hours ago, mooping20Baht said:

you mean 365 at a time?

 

of 365 from last used the plan in country?

 

can I extend via the DTAC webpage or must it be done thru codes or calls to DTAC ?

 

thanks

 

Up to 365 days in advance. Though you can also extend it whilst abroad once you have International Roaming enabled for the SIM, in order to allow you to receive SMS. You should switch off data roaming, leaving on just GSM.

Then you can extend by;

 

DTAC  Extend your validity for up to 365 days at a cost of 2 Baht per month.
  1. Press : *113*30*9# for 30 days extension. ... 2 baht
  2. Press : *113*60*9# for 60 days extension. ... 4 baht
  3. Press : *113*90*9# for 90 days extension. ...  6 baht
  4. Press : *113*180*9# for 180 days extension ... 12 baht

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