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BANGKOK 22 March 2019 00:51
silentnine

VFS taken £2000 and cannot contact them

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Hi Guys.
done a visa app for the mrs online... 
after much fuss got to go through and got her the 24 hour express service .. 
paid ... however according to there website the payment did not go thru ..
so it still shows as not paid on VFS .
used 2 cards .. and they took 43,000 baht from each card !!!!
phoned the bank ... they say have to contact the merchant.. 
but how to contact VFS !!! they no  phone numbers .. 
even called the gov uk visa hotline at £1.20 per minute and they say have to contact VFS 

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59 minutes ago, pr9spk said:

Which bank is it? Sounds like they are fobbing you off, call again and email them a screenshot showing that the payment didn't go through. I hope you used credit cards, with debit cards it much harder, nigh on impossible to get the money back if the bank can show that you gave the correct details.

 

The online reviews for this company suggest that they could possibly not be the best company to use and you might struggle to get any kind of redress in this matter.

That s very true about the debit cards.

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On 2/2/2019 at 6:03 AM, Lemonltr said:

I am doing the same as you and started bringing in 65k monthly as my embassy will not provide a letter. Under the previous system if you had 65k income you had no need to have any funds in the bank at all. I'm hoping that now I have transfers as proof instead of a letter that the same applies. No funds in the bank needed. ( although I have some). 

Not sure I can help too much the last time I done a visa you had to pay cash. 

I've found this link which you can contact them

 

https://www.vfsglobal.co.uk/th/en/contact-vfsglobal

I'm sure it will get sorted. 

 

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I tried that contact method
it takes you to a link to call UKVI @ £1.20 per minute on a premium rate 
spoke to them ..
they said its VFS not them .
and they even said VFS do not have a contact number .,. 
he said click the refund button on VFS ... but that does not work as its shows as unpaid ..
we used 2 credit cards ... 43,000 THB x 2 , and 1 debit card ... so currently 129,000 THB out of pocket and still cannot complete the application

banks very unhelpful saying the merchant needs to do a reversal on the transations , not them,, but when you can't talk to the merchant (VFS) then what can you do !..

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this is totally foo barred.

even tried to make a complaint on UKVI website ... and theres is knackered

 

screenshot-www.ukvi-complaints.homeoffice.gov.uk-2019.02.16-08-17-20.png

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6 minutes ago, Lacessit said:

You need to go to a VFS office.

i'm in the UK ...   wifes at VFS on Thursday for her appointment

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4 minutes ago, silentnine said:

i'm in the UK ...   wifes at VFS on Thursday for her appointment

 

 

What about cancelling the appointment and claiming a refund..............then start again.

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As VFS are contracted by the UKVI to provide the service, so it's the UKVI that's ultimatly responsible.

 

The fact that the UKVI operative that you paid to communicate with freely admits that VFS are no longer contactable beggars belief, the UKVI managers must  be aware of it, and would seem to condone it.

 

I think your best option would be to try the complaint option again, it worked for me,  https://eforms.homeoffice.gov.uk/outreach/_static/ukvi-international-complaints.html

 

You don't seem to be posting from Thailand, so popping into a VFS office probably isn't an option.

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'I think your best option would be to try the complaint option again, it worked for me,  https://eforms.homeoffice.gov.uk/outreach/_static/ukvi-international-complaints.html'

 

thats the one we get the 'Sorry, something went wrong' message when trying to make a complaint.

the big problem with getting it sorted at the VFS office in BKK will be getting past the reception staff and getting to talk to anyone who can deal with problems with there payment system. 

and arguing the toss with UKVI on there 1.20 per minute number does not get it resolved either. 

Edited by silentnine

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13 minutes ago, LucysDad said:

 

 

What about cancelling the appointment and claiming a refund..............then start again.

unable to cancel it as there system shows unpaid... therefore no refund option

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27 minutes ago, Lacessit said:

You need to go to a VFS office.

even wifey is saying ... how can she get them to admit there is/was a problem on there website.. she says herself that the lady on reception will not be able to look at there online payment system and there not to be willing to lose face and say they sort it.

 

told her to get to VFS 4 hours before her appointment to try and sort it out.. but after googling this problem i see otherwho had the same and lost there money and even had VFS trying to sell them the priority service they already paid for at the interview.. 

if it was a few hundred ££ it would be bad enough ..   but this is £3000 / 120,000THB + they have taken

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 If those swine had taken that from me I would be on a plane and at their door the next day or sooner. If I couldn't get there then my wife would be high tailing it on my behalf. There must be a way to contact them. Does Thaialnd not have a Directory Enquiries Service? If they do, see if you can get the number for Trendy Building and see if someone there can help get you through. I do not believe those people do not have a phone, they just don't want to give the number out. Terrible people down there and a terrible service for anyone living outside Bangkok! Good luck with your money.

 

They have a Facebook and Twitter account - just Google it as this site won't let me post links. The Australians are on the same floor next to VFS UK, give them a ring and see if they can give you a number or even a contact, their number is 02118 87100. (Usually find that any other country is more helpful than what you will get from the British Embassy or VFS - they seem to think their citizens are just dogs!)

The VFS UK Facebook page has a CONTACT US - Link, it says "usually replies within 1 day" so maybe try that too.

Edited by Formaleins

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