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business does not care about customers


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i have sent 4emails to a major product to there Thailand distributor and can not get an answer to a question about a product i am interested in buying. this is a major world wide  audio-visual company. if you go to a store where there product is sold and ask a question all you get is a far away stare and no answers.

the same goes for business in Thailand, send an email numerous times with a question and get no answer!!!!

trying to get an address or phone number is ridiculous.

they wonder why they loose money or do not have customers, good business model!!!!!

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4 hours ago, bwpage3 said:

It matters if all the employees working there cannot read or understand English.

Post Office Thonglor, letter to Belgium. Official looked at it and asked : "Germany?" 

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11 hours ago, rodknock said:

it does not matter!!!!

You are wrong mate, e-mails in English almost never get answered here.

I e-mailed/ phoned a Thai company many times, no response, got my wife send an e-mail in Thai, got a reply 30 minutes later.

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1 minute ago, colinneil said:

You are wrong mate, e-mails in English almost never get answered here.

I e-mailed/ phoned a Thai company many times, no response, got my wife send an e-mail in Thai, got a reply 30 minutes later.

Much as I usually hate reading comments from posters saying "But ..." and then quoting a once-in-a-lifetime exception, I'd have to say that I've corresponded in English extensively with True so it would vary depending on the size of the company surely?

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Invadeit answers almost immediately.  Lazada answers and even gave me 200 baht coupon for being inconvenienced.  4 Thai hospitals have all answered my emails in English.  AIS answers my emails and refunded my 4000 baht in cash in one instance and a new product in another instance.  Water companies have answered me as have insurance companies and Central department stores and food suppliers.  Furniture stores, and custom leather makers even a fruit seller. 

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8 minutes ago, colinneil said:

You are wrong mate, e-mails in English almost never get answered here.

I e-mailed/ phoned a Thai company many times, no response, got my wife send an e-mail in Thai, got a reply 30 minutes later.

Not just that, the frustrating thing is when a website has a Thai and an English version, with information on how to contact the company in English, then when you try there's no response.

 

 

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I like it in shops when I asking something then this person gets a second person in i repeat my question then the second person gets a third person in i repeat mine question then basically they surrounding  and observing me and looking intrigued to my gesturing they then also start to following me around and observing me.does this sounds familiar?

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