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BANGKOK 21 May 2019 01:45
possum1931

Flight to the UK.

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2 minutes ago, KhunBENQ said:

Was this by bank transfer from Bangkok Bank and to where (account in Thailand?).

Bank transfers within Thailand are done in an instant without an extra fee.

Yes it was done from Bangkok Bank to KLM and the charge was, I think 70 Bt

Not sure if it was in Thailand or not KLM now want me to send the recept to

 

e-tkt.thailand@klm.com. I am ashamed to say I don't know how to do that, I am sending emails back and forward to them at the moment.

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3 minutes ago, possum1931 said:

I don't know how to do that

What format is the receipt in? Paper? You take a photo of it on your mobile phone and send the photo via email

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Posted (edited)

I found this on the KLM website.

Did you see this payment reference number?

 

Quote

Bank transfer

In most cases, you can pay by bank transfer if the amount of time between booking and departure is at least 14 days. If you opt to pay by bank transfer, you will be asked to enter a number of details. Naturally, all information will be treated confidentially. Once the reservation is complete, you will receive a payment reference code. The reference code contains 12 numbers and is used to locate the right booking for the payment transferred. It is therefore extremely important that you enter this code correctly when making the transfer.

Once you have received the payment reference code, you can transfer the money from your own bank account. This can be done using online banking, a transfer form or a cash transaction at your bank. Make sure that the payment is made within 48 hours of making your booking.

https://www.klm.com/travel/gb_en/plan_and_book/booking/payment/index.htm#p1

Edited by KhunBENQ
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2 hours ago, CharlieH said:

As inconvenient as it may be, you need to ask Bangkok Bank for proof of payment and forward that to KLM.

 

In my experience those payments generally take 3 business days, so if you instructed Monday it should have been there Thursday. Therefore  if KLM then take up to a further 5 days after receipt  you should get the e-ticket sometime next week.

I have proof of payment Charlie, I have been in touch with KLM. They want a photograph of the receipt

and I do not know how to send it.

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1 hour ago, CharlieH said:

Of course, peoples experiences may vary.

I was told I would have the e-ticket within 5 days of them receiving my payment. This is now the sixth day, and it seems they have lost my payment or never received it in the first place.

I think we all know how unreliable Thai banks are.

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1 hour ago, poohy said:

Never ever had to wait for ticket once money transferred ( i always use BKK bank internet banking money transferred immediately)

Ticket process is automated so ticket and itinerary is then issued and sent by return e mail

certain something wrong with a 5 day delay !!!!

It says on the booking form I would get my eticket within five days of them receiving my payment. So the fault obviously lies with either KLM or the Bangkok Bank.

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37 minutes ago, ThaiBunny said:

What format is the receipt in? Paper? You take a photo of it on your mobile phone and send the photo via email

It is just a paper receipt that I was given by the bank. I have never done anything like that before having no interest in photography, but I will give it a go.

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30 minutes ago, KhunBENQ said:

I found this on the KLM website.

Did you see this payment reference number?

 

https://www.klm.com/travel/gb_en/plan_and_book/booking/payment/index.htm#p1

Thanks, but the booking was made last Monday and I got word from KLM that my booking is confirmed and ticket will be sent to me five days after they receive my payment.

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Posted (edited)

Sounds like its now sorted But

 

Please dont take this personally

A good travel agent might make a little bit of commission but would it not have been worth it ........give her the cash she books prints the tickets out for you job done no angst!

Lastly i have been in the travel game 20 years i still have my favorite agent in BKK booking my tickets she finds good deals i send her cash ticket comes back immediately by email

 

Ps i am flying to Birmingham early next month she is searching for airline deals for my return BHX BKK BHX flight

Flights originating in UK are always cheaper than flights from in Thailand

Edited by poohy
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Sounds like its now sorted But
 
Please dont take this personally
A good travel agent might make a little bit of commission but would it not have been worth it ........give her the cash she books prints the tickets out for you job done no angst!
Lastly i have been in the travel game 20 years i still have my favorite agent in BKK booking my tickets she finds good deals i send her cash ticket comes back immediately by email
 
Ps i am flying to Birmingham early next month she is searching for airline deals for my return BHX BKK BHX flight
Flights originating in UK are always cheaper than flights from in Thailand


Easy to do yourself and print 1 baht, how difficult is that. I haven't used a travel agent in 10+ years

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15 minutes ago, scubascuba3 said:


 

 

 


Easy to do yourself and print 1 baht, how difficult is that. I haven't used a travel agent in 10+ years

 

 

Fair enough but personally i cant be bothered

A simple phone for saying range of dates i want preferred routes/airline costs to beat then see what comes back.

Plus she has booked my business flight for donkeys years so we both know what is wanted

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3 hours ago, possum1931 said:

I was told I would have the e-ticket within 5 days of them receiving my payment. This is now the sixth day, and it seems they have lost my payment or never received it in the first place.

I think we all know how unreliable Thai banks are.

You think wrongly, as I do not know.

How about showing a copy of your bank statement which shows the exact amount of the flght debited.

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4 minutes ago, wgdanson said:

You think wrongly, as I do not know.

How about showing a copy of your bank statement which shows the exact amount of the flght debited.

What's confusing about that Possum?

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19 hours ago, scubascuba3 said:


 

 


Easy to do yourself and print 1 baht, how difficult is that. I haven't used a travel agent in 10+ years

 

I was using the same travel agent for years with a great price and great service until last year when I was told to take the flight the following day with no explanation and I lost a day of my holiday.

They admitted being at fault, I asked for compensation, they gave me 5000 Bt plus paid for my hotel at Swampy.

I will never book online again.

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