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BANGKOK 25 May 2019 12:05
cnmltd

VFS Bangkok not returned passport

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Hi all.

I am helping a friend with an application for a visitor visa for the UK 

for his Thai wife.

We have applied, had the interview and were told by SMS on the

4th of April that the passport was ready for pick up in Bangkok.

Then 1 hour later another SMS, as we had paid for a courier service

it would be sent to my address and would take 2-3 days.

Today is Friday 19th and still no passport has arrived.

I have e-mailed the VFS in Bangkok 3 times but have received no answer.

What can I do?

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VFS Bangkok is not working today (Friday 19 and also 22 Apr. Monday) as it is Easter holiday. You will have to contact them on Tuesday morning.

Did you not get tracking for the courier service?

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Thank you cmsally.

I did not know they were closed for Easter. But if the letter was sent on the 4th that should not make much difference. I was told 2-3 days.

And I was informed by VFS there is no tracking service available for their courier service

  • Confused 2

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Apply for a new passport...yours is not likely to resurface...

  • Sad 2

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6 minutes ago, cnmltd said:

Thank you cmsally.

I did not know they were closed for Easter. But if the letter was sent on the 4th that should not make much difference. I was told 2-3 days.

And I was informed by VFS there is no tracking service available for their courier service

That is quite a while ago ! To send a domestic package with tracking is very cheap, can't believe they send it with no tracking.

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Just now, cnmltd said:

Thank you cmsally.

I did not know they were closed for Easter. But if the letter was sent on the 4th that should not make much difference. I was told 2-3 days.

And I was informed by VFS there is no tracking service available for their courier service

 

Of course there is an EMS tracking service for couriered passports. You either tell them that you will collect in Bangkok - or you choose courier - and pay for that service.

 

Which did you have ?

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Just now, cmsally said:

That is quite a while ago ! To send a domestic package with tracking is very cheap, can't believe they send it with no tracking.

 

 

They don't

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2 minutes ago, Jip99 said:

 

Of course there is an EMS tracking service for couriered passports. You either tell them that you will collect in Bangkok - or you choose courier - and pay for that service.

 

Which did you have ?

We paid 265 baht for their courier service.

I am well aware that EMS from Bkk to Pattaya costs 60 baht and is 

guaranteed next day delivery. I have used this many times.

But VFS use their own courier service and I was told 2-3 days and no tracking available.

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10 minutes ago, Jip99 said:

 

 

They don't

They most certainly do.

They use their own courier company, not EMS

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Posted (edited)

20190419_160351.thumb.jpg.bb5c51fe36dfbe5037bbd54978d776c5.jpg

Edited by cnmltd
This is all I received from VFS

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I received an SMS with the application number

telling me it would be sent to the address I gave them.

But no tracking number.

Screen Shot 2019-04-19 at 16.11.33.png

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VFS do send passports with EMS tracking. If you pay for courier delivery, you will be given a small plastic pouch after you finalise your application, with instructions to take it into the biometrics room when you are called.

 

The plastic pouch contains your passport and also a padded envelope with your address on it. This is the padded envelope in which your passport is returned to you.

 

If you open the plastic pouch you will be able to see the EMS tracking label on the padded envelope. You can make a note of the number or take a photo for later use.

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Posted (edited)
13 minutes ago, cnmltd said:

They most certainly do.

They use their own courier company, not EMS

 

This from a friend who submitted yesterday...

 

The EV number can be followed on Thai Post Track & Trace.

 

20190419_162056.png.07842f13142b72f263c2c2d41d1a70c8.png

 

Edited by blackcab
Personal info redacted

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