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BANGKOK 19 June 2019 06:02
rocky123

WARNING to VFS global / visa4uk Visa costumers

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We applies for Visa,s for my partner and her daughter at visa4uk Trendy Building, Bangkok in Dec 2018 and received the passports and visa,s back in Jan 19. I then purchased air tickets from bkk to London. When we got to Suvanipuni in April, Emirates would not let us board.

On the daughters visa, in a small area THEY had put her mom and chaperones, OLD passport number. At the Emirates check in I tried to reason with the Emirates staff, to no avail. Went back to visa4uk Bangkok next day and they, knowing THEIR mistake, eventually, sent us to the UK Embassy in Bangkok, for the new amended visa, that day. We then had to buy NEW emirates air tickets, cost nearly 2grand !.

Now I am trying to find who is accountable. Tying to contact VFS or visa4uk for weeks, they are well below the radar when they mess up. Anyone know a direct contact for VFS global or visa4uk, or a company that might take  this further.

 

Many Thanks

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Posted (edited)

Subject to what others (and, in particular, the experts on such issues) may say, I fear that this might well be considered a case of "caveat emptor". In other words, the onus was on you to check that your step-daughter's visa details were 100% correct before you went ahead and booked the original Emirates air tickets.

 

That said, if you are still minded to pursue this matter further, your best course of action would probably be to submit a formal complaint in accordance with procedures set out on the GOV.UK website:-

 

https://www.gov.uk/government/organisations/uk-visas-and-immigration/about/complaints-procedure

Edited by OJAS

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I think it is a bit much to put this on the applicant, the initial mistake was without doubt made by VFS. Unfortunately, I have been through the complaint process with them and there is zero accountability. I would still complain though as you may get more joy than me.

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I registered a complaint yesterday. I expect zero response; but it made me feel better!

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Posted (edited)
3 hours ago, OJAS said:

Subject to what others (and, in particular, the experts on such issues) may say, I fear that this might well be considered a case of "caveat emptor". In other words, the onus was on you to check that your step-daughter's visa details were 100% correct before you went ahead and booked the original Emirates air tickets.


I think you are right.

 

I would guess that you will get a response but I doubt you will get much else. It looks like you have left to too late.

 

Email or write to us if:

  • you have a complaint about our service or professional conduct
  • the incident happened within the last 3 months

Complaints should be made no later than 3 months after the date of the incident unless there are exceptional circumstances.

Edited by rasg

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I think it is a bit much to put this on the applicant, the initial mistake was without doubt made by VFS.
Whilst I’m no fan of VFS, indeed I’ve complained about them myself twice, and on both occasions they resolved my complaint satisfactory, I don’t see how VFS could be blamed for this.
Their role is no more than sending the supporting evidence to the UKVI for a the decision to be made, they couldn’t be expected to know the decision maker would mess up the application, and of course they wouldn’t see the end result, though you’ve never suggested they would.
Clearly the ECO has made a mistake, and even though it was one that the applicant should have picked up earlier, it’s wrong that there is no accountability.
I suspect that the UKVI will apologise, but I expect they won’t offer any sort of compensation but will simply pass the buck back to the applicant reminding them of their advice to check visas thoroughly.
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Posted (edited)

1982478881_ScreenShot2019-05-16at11_06_22.png.0fe024e3a453ae197c166f79d384f5eb.png

7 hours ago, theoldgit said:

Whilst I’m no fan of VFS, indeed I’ve complained about them myself twice, and on both occasions they resolved my complaint satisfactory, I don’t see how VFS could be blamed for this.
Their role is no more than sending the supporting evidence to the UKVI for a the decision to be made, they couldn’t be expected to know the decision maker would mess up the application, and of course they wouldn’t see the end result, though you’ve never suggested they would.
Clearly the ECO has made a mistake, and even though it was one that the applicant should have picked up earlier, it’s wrong that there is no accountability.
I suspect that the UKVI will apologise, but I expect they won’t offer any sort of compensation but will simply pass the buck back to the applicant reminding them of their advice to check visas thoroughly.

clearly there are major problems at a systematic level https://uk.trustpilot.com/review/vfsglobal.com

Edited by darren1971
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2 hours ago, darren1971 said:

1982478881_ScreenShot2019-05-16at11_06_22.png.0fe024e3a453ae197c166f79d384f5eb.png

clearly there are major problems at a systematic level https://uk.trustpilot.com/review/vfsglobal.com

And yet, when it comes to UK passport renewals from Thailand under the tortuous process we are expected by HMPO to endure these days, people consistently praise VFS Global on here to the highest heavens as if they were the best thing since sliced bread! I can therefore only infer from this that they are some Jekyll and Hyde organisation!!

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49 minutes ago, OJAS said:

And yet, when it comes to UK passport renewals from Thailand under the tortuous process we are expected by HMPO to endure these days, people consistently praise VFS Global on here to the highest heavens as if they were the best thing since sliced bread! I can therefore only infer from this that they are some Jekyll and Hyde organisation!!

I think some people have no problems so they consider that sufficient proof that everything is ok. The great wealth of evidence suggests otherwise.

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clearly there are major problems at a systematic level
Maybe you could enlighten us all and clarify exactly how VFS could be blamed for the mistake that was apparently made by the ECO on this occasion?
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2 minutes ago, theoldgit said:

Maybe you could enlighten us all and clarify exactly how VFS could be blamed for the mistake that was apparently made by the ECO on this occasion?

Enlightenment comes from within, look there.

 

Whoever is to blame the HO, ECO's and VFS are all failing and you'll find the vast majority agree with that

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Exactly. Most would be queuing up to give a bad review if they'd had a visa refused even if they forgot something or didn't submitted a visa correctly. And as we all know VFS has no input into the decision making but for many people that would make no difference and they would give a bad review.

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13 hours ago, darren1971 said:

Whoever is to blame the HO, ECO's and VFS are all failing and you'll find the vast majority agree with that

I do, however, think that the buck stops with the Home Office when it comes to shambolic UK visa/passport renewal procedures/experiences. They are the piper playing the tune. VFS as their agents are merely dancing to said tune.

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