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BANGKOK 24 July 2019 09:08
rocky123

WARNING to VFS global / visa4uk Visa costumers

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11 hours ago, rasg said:

Exactly. Most would be queuing up to give a bad review if they'd had a visa refused even if they forgot something or didn't submitted a visa correctly. And as we all know VFS has no input into the decision making but for many people that would make no difference and they would give a bad review.

Read the reviews, most have had no decision but experience problems with paying, lost documents, system failure, contradictory emails.

 

Reading is a great way to educate

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4 hours ago, OJAS said:

I do, however, think that the buck stops with the Home Office when it comes to shambolic UK visa/passport renewal procedures/experiences. They are the piper playing the tune. VFS as their agents are merely dancing to said tune.

yes but their sub-contractors are failing too, 

 

"Sopra Steria, a French company that was last year awarded a £91m contract by the Home Office to deliver a “streamlined application process” for people applying for visas or settlement from within the UK, has come under fresh scrutiny after around 100 applicants were told their appointments had been cancelled and could not be immediately rescheduled."

https://www.independent.co.uk/news/uk/home-news/home-office-immigration-croydon-queue-sopra-steria-a8867706.html

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still waiting for any evidence that VFS is doing a good job, of course, there is none...

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A post of a defamatory nature has been reported and removed. 

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Posted (edited)

OK. My wife has two visit visas (the 2nd for two year) and her settlement visa. Zero issues and never received a phone call to clarify anything. They sailed through. You applied for a first visit visa for your girlfriend. Refused. We spent a lot time and a total of 30 emails changing your sponsor letter and nothing else. The visa was granted.

 

Over 95% of visa applications are successful. Hundreds of thousands of people successfully apply for visas for the UK from many countries outside the EEA.

 

Does VFS have issues? Occasionally yes. Do the successful applicants come on here and tell everybody. Not that many. Do the refusals come on here and whine that they have been refused. Of course they do. But many come on here to ask for help because they have had a visa refused.

 

Sopra Steria have a new system that will take time to bed in. I've never known a computer project of that size work perfectly from the start and VFS going digital is no exception.

Edited by rasg

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On 5/15/2019 at 3:18 PM, FracturedRabbit said:

I registered a complaint yesterday. I expect zero response; but it made me feel better!

Amazingly, we did get a response! A lady from VFS called my wife today to apologise, ask more about her experience so she could try and improve things in the future. 

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On 5/16/2019 at 9:59 AM, theoldgit said:

Whilst I’m no fan of VFS, indeed I’ve complained about them myself twice, and on both occasions they resolved my complaint satisfactory, I don’t see how VFS could be blamed for this.
Their role is no more than sending the supporting evidence to the UKVI for a the decision to be made, they couldn’t be expected to know the decision maker would mess up the application, and of course they wouldn’t see the end result, though you’ve never suggested they would.
Clearly the ECO has made a mistake, and even though it was one that the applicant should have picked up earlier, it’s wrong that there is no accountability.
I suspect that the UKVI will apologise, but I expect they won’t offer any sort of compensation but will simply pass the buck back to the applicant reminding them of their advice to check visas thoroughly.

YES VFS serve no purpose whatsoever and are just corruption western style. How can they be accountable when they actually do nothing or serve no purpose ?

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On 5/17/2019 at 12:13 PM, OJAS said:

I do, however, think that the buck stops with the Home Office when it comes to shambolic UK visa/passport renewal procedures/experiences. They are the piper playing the tune. VFS as their agents are merely dancing to said tune.

yes and who was the architect of this current system ? step forward Theresa <deleted> May.

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Not getting the criticism of VFS. They simply collect the documents, do some basic checks and pass everything over to the immigration of the country. VFS dont approve or deny visa's.

VFS is just the mailman in-between the applicant/agent and the UK immigration. 

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Posted (edited)
On 5/17/2019 at 6:53 PM, rasg said:

OK. My wife has two visit visas (the 2nd for two year) and her settlement visa. Zero issues and never received a phone call to clarify anything. They sailed through. You applied for a first visit visa for your girlfriend. Refused. We spent a lot time and a total of 30 emails changing your sponsor letter and nothing else. The visa was granted.

 

Over 95% of visa applications are successful. Hundreds of thousands of people successfully apply for visas for the UK from many countries outside the EEA.

 

Does VFS have issues? Occasionally yes. Do the successful applicants come on here and tell everybody. Not that many. Do the refusals come on here and whine that they have been refused. Of course they do. But many come on here to ask for help because they have had a visa refused.

 

Sopra Steria have a new system that will take time to bed in. I've never known a computer project of that size work perfectly from the start and VFS going digital is no exception.

My wife has had 6 successful visit visa applications all sanctioned without question but in the last 2 years (current application still in course) the process with VFS and the outsourcing to India has led to huge delays at the VFS Trendy building.  

 

The online system constantly crashed when we were doing her application, (both Government and VFS sites) and while I have no doubts about the documents we prepared, I still worry about the outcome of the current application as I have no confidence in the documents having been received intact at the other end.  12 working days since interview and counting, still waiting for Visa.  Last year it was issued on 16th working day after interview but before the outsourcing to India they always came back in 5-10 days.

 

There are too many links in the chain now.

Edited by gmac

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18 minutes ago, Peterw42 said:

Not getting the criticism of VFS. They simply collect the documents, do some basic checks and pass everything over to the immigration of the country. VFS dont approve or deny visa's.

VFS is just the mailman in-between the applicant/agent and the UK immigration. 

They serve no purpose, why can't I mail my own documents ? why do they need to exist ?

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3 minutes ago, parryhandy said:

They serve no purpose, why can't I mail my own documents ? why do they need to exist ?

Because the embassy/immigration would need to employ 5-10 people to process the mail each day. There would still be people posting in, out of date passports, incomplete forms etc. VFS can at least screen out the obvious invalid applications. 

The embassy can get by with minimal staff and processing facilities. instead of 20 people processing invalid and incomplete applications, they can cut it down to 2 people processing complete and valid applications.

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Posted (edited)
55 minutes ago, gmac said:

My wife has had 6 successful visit visa applications all sanctioned without question but in the last 2 years (current application still in course) the process with VFS and the outsourcing to India has led to huge delays at the VFS Trendy building.  

 

The online system constantly crashed when we were doing her application, (both Government and VFS sites) and while I have no doubts about the documents we prepared, I still worry about the outcome of the current application as I have no confidence in the documents having been received intact at the other end.  12 working days since interview and counting, still waiting for Visa.  Last year it was issued on 16th working day after interview but before the outsourcing to India they always came back in 5-10 days.

 

There are too many links in the chain now.

VFS does a basic check on the application and sends it to UK embassy/immigration. What aspect of that has been outsourced to India ?

VFS doesn't do visa's or passports, they collect the documents check they are complete with valid passport etc, then send them on to government immigration offices.

Besides an on-line system to book an appointment, VFS doesn't have an on-line system for visa/passport applications.

Edited by Peterw42

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