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BANGKOK 17 July 2019 20:08
rocky123

WARNING to VFS global / visa4uk Visa costumers

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7 minutes ago, Peterw42 said:

Because the embassy/immigration would need to employ 5-10 people to process the mail each day. There would still be people posting in, out of date passports, incomplete forms etc. VFS can at least screen out the obvious invalid applications. 

The embassy can get by with minimal staff and processing facilities. instead of 20 people processing invalid and incomplete applications, they can cut it down to 2 people processing complete and valid applications.

I don't know about visas but regarding passports there's is absolutely no reason for VFS to exist . Everything is done in the UK now and I am quite capable of filling out a form and posting it myself as you are able to do if you live in various other countries in the world.

The only thing Embassies are involved with are emergency travel documents which are only needed now because it takes so damn long to get a passport replacement.

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7 minutes ago, parryhandy said:

I don't know about visas but regarding passports there's is absolutely no reason for VFS to exist . Everything is done in the UK now and I am quite capable of filling out a form and posting it myself as you are able to do if you live in various other countries in the world.

The only thing Embassies are involved with are emergency travel documents which are only needed now because it takes so damn long to get a passport replacement.

Even if passports are done in the UK, I would imagine a percentage of applications would be incomplete , sent to the wrong address etc. 

VFS justs exists to make sure the applications are correct before sending them off to UK. Otherwise the UK end would probably be opening and returning every 3rd application, and that would take extra staff, extra recourses, all at UK pay rates.

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1 hour ago, Peterw42 said:

Even if passports are done in the UK, I would imagine a percentage of applications would be incomplete , sent to the wrong address etc. 

VFS justs exists to make sure the applications are correct before sending them off to UK. Otherwise the UK end would probably be opening and returning every 3rd application, and that would take extra staff, extra recourses, all at UK pay rates.

Every application has to be checked individually so no extra staff is needed, if something is wrong a quick email to the applicant explaining problems or note left on file if they ring, move on to next passport. If VFS was scrapped tomorrow and the money saved used to hire more people at the passport office (which they ended up doing anyway)and to create a proper accountable helpline the efficiencies would be a lot greater IMO.

 I'd have no problem with VFS if they were an option but they're not, they are an unnecessary mandatory step costing people a lot of money unless you happen to live in or near Bangkok. Worse still they are not even accountable.

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2 hours ago, parryhandy said:

Everything is done in the UK now and I am quite capable of filling out a form and posting it myself as you are able to do if you live in various other countries in the world.

And I am sure that, in common with my good self, you would be equally capable of renewing your passport online! But, while HMPO are encouraging the use of this facility from other countries, they are steadfastly refusing its use for passport renewals from Thailand for some absurd reason.

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3 hours ago, Peterw42 said:

VFS does a basic check on the application and sends it to UK embassy/immigration. What aspect of that has been outsourced to India ?

VFS doesn't do visa's or passports, they collect the documents check they are complete with valid passport etc, then send them on to government immigration offices.

Besides an on-line system to book an appointment, VFS doesn't have an on-line system for visa/passport applications.

No visa decisions are made by the UK Embassy in Bangkok.  All ECOs responsible for issuing Visitor Visas for Thai applicants are now based in India.  For Settlement visas they are in Sheffield.

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7 hours ago, parryhandy said:

They serve no purpose, why can't I mail my own documents ? why do they need to exist ?

Applicants don't need to mail applications and supporting documents, the application is submitted online and the supporting documents can be uploaded from home, but somebody has to check that the documents are not forged, believe it or not some applicants do attempt to submit false documentation.
Applicants have to have their biometric details captured, how would you propose to do that by post?

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Outsourcing always is a means for cost cutting. And how do you cut costs? By employing cheaper staff and/or reducing service quality.

 

The application fees for visas easily can cover the salaries of local embassy staff.

 

Look at it this way: the exact same work has to be done no matter if the visa applications were to be processed by the embassy directly or by VFS. Same amount of applications, same checks have to be performed etc. VFS as a private company also wants to make a profit. The embassy on the other hand wants to reduce costs. So if you have the exact same amount of work, reduced overall costs AND someone else in the middle who wants to get a cut then either that company needs to be way more efficient in providing the service or take other measures to reduce its costs.

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Posted (edited)
4 hours ago, brewsterbudgen said:

No visa decisions are made by the UK Embassy in Bangkok.  All ECOs responsible for issuing Visitor Visas for Thai applicants are now based in India.  For Settlement visas they are in Sheffield.

Visa decisions are not made in India or outsourced to India. UK Visas and Immigration has offices on the UK not in India. An Indian company has the contract to collect the documents and data in many countries (in Thailand its VFS not the Indian company), They then send the information to UK immigration.  Outsource companies are not making visa decisions or issuing visa's.

Edited by Peterw42

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Visa decisions are not made in India or outsourced to India. UK Visas and Immigration has offices on the UK not in India. An Indian company has the contract to collect the documents and data in many countries (in Thailand its VFS not the Indian company), They then send the information to UK immigration.  Outsource companies are not making visa decisions or issuing visa's.
Decisions for Visit Visas are made in New Delhi by directly employed UKVI staff, applications for Settlement Visas are considered in Sheffield.

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Posted (edited)
32 minutes ago, theoldgit said:

Decisions for Visit Visas are made in New Delhi by directly employed UKVI staff, applications for Settlement Visas are considered in Sheffield.

The point I was making is UKVI makes visa decisions not the outsourced companies. Where the UKVI staff are located is irrelevant, it could be in the Thai embassy, an office in India or an office in the UK. Its still the UKVI making the visa decision and issuing the visa. The collection of documents and data is outsourced then sent to UKVI.

 

If UKVI is anything like Australian immigration they may even farm out the approvals to any office. Australian visa's are usually done in the bangkok embassy but the last one I got back for my wife was done by someone in Australia, I presume because the embassy was busy.

 

 

Edited by Peterw42

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Posted (edited)

https://www.freemovement.org.uk/the-absolute-state-of-the-uk-visa-application-system/

 

The absolute state of the UK visa application system

"

Conclusion

It is difficult to know what to do. The prevailing view among immigration lawyers is that our system is going to hell on a handcart. We do know that the Immigration Law Practitioners’ Association (ILPA) is on the case and meeting with the Home Office on these issues. Ultimately, though, the over-reliance on commercial partners and flawed IT systems seems to be the problem.

"

Edited by darren1971

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Visa decisions are not made in India or outsourced to India. UK Visas and Immigration has offices on the UK not in India. An Indian company has the contract to collect the documents and data in many countries (in Thailand its VFS not the Indian company), They then send the information to UK immigration.  Outsource companies are not making visa decisions or issuing visa's.
No. The ECOs are directly employed by UKVI and work in India. Some are brought over from the UK and some are directly employed.

Sent from my SM-G930F using Thailand Forum - Thaivisa mobile app

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I have a negative experience with VFS visa handling, but for the Netherlands. Visa was approved, so nothing to do with negative feelings after rejection.

 

In short: no communication on the spot, attempts to push to their special service at an extra charge, unnecessary inconvenience for applicants, required to sign forms about service satisfaction before service used, no accountability for mistakes made.

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So how long are visit visas actually taking at the moment?  My wife submitted her documents at VFS Trendy building on Friday 3 weeks ago and we are still waiting.  The UKVI site indicates most are dealt with within 10 working days and virtually all within 15 and we are now at the end of that. (That is assuming there were no holidays in the period though I'm not sure which country's hols would apply.......Thailand, India, UK, The Moon?) 

 

Where and how exactly due you contact them if you don't get a reply, everything gets submitted through VFS but they are clearly just a Post Office? 

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19 hours ago, gmac said:

So how long are visit visas actually taking at the moment?  My wife submitted her documents at VFS Trendy building on Friday 3 weeks ago and we are still waiting.  The UKVI site indicates most are dealt with within 10 working days and virtually all within 15 and we are now at the end of that. (That is assuming there were no holidays in the period though I'm not sure which country's hols would apply.......Thailand, India, UK, The Moon?) 

 

Where and how exactly due you contact them if you don't get a reply, everything gets submitted through VFS but they are clearly just a Post Office? 

For progress you'll have to contact VFS. They are also the ones who should update you.

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