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BANGKOK 16 July 2019 23:46
rocky123

WARNING to VFS global / visa4uk Visa costumers

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2 hours ago, stevenl said:

For progress you'll have to contact VFS. They are also the ones who should update you.

VFS cannot update you, they will not know the progress of an application, they will only be aware when the passport is returned in a sealed envelope and may advise you of its return, if you've paid for their service.

 

You can call the UKVI Call Centre who may be able to advise, but often can't, calls cost £1.37 a minute, they cannot give you the outcome and will probably advise you to wait a tad longer.

 

https://www.gov.uk/contact-ukvi-inside-outside-uk/y/outside-the-uk/english

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9 hours ago, theoldgit said:

VFS cannot update you, they will not know the progress of an application, they will only be aware when the passport is returned in a sealed envelope and may advise you of its return, if you've paid for their service.

 

You can call the UKVI Call Centre who may be able to advise, but often can't, calls cost £1.37 a minute, they cannot give you the outcome and will probably advise you to wait a tad longer.

 

https://www.gov.uk/contact-ukvi-inside-outside-uk/y/outside-the-uk/english

Vfs updates when the application has left Bangkok, it is vfs that updates when the application is back on its way to Bangkok or applicant.

 

So yes, vfs updates and is able to tell where the application is.

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Vfs updates when the application has left Bangkok, it is vfs that updates when the application is back on its way to Bangkok or applicant.

 

So yes, vfs updates and is able to tell where the application is.

Sorry but you’re still wrong.

The application is submitted online and directly routed to the UKVI in Delhi, as are the uploaded supporting documents.

The passport is sent to the local UKVI team in Bangkok.

When the decision has been made in Delhi the local team in Bangkok will either attach the visa vignette to the passport or print the refusal letter, and in both cases return the passport to VFS in a sealed envelope.

VFS don’t know the progress of the application until they receive the package back.

When a decision has been made the applicant will be auto advised by the UKVI that a decision has been made, but not the result.

So attempting to contact VFS will not enable the applicant to ascertain the progress of the application, until it arrives back in their office, by which time they will have already been advised by the UKVI that a decision has been made, which is what the question is.

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Only had two dealings with VFS and both were very good.

 

Replacement passport, very helpful, provided on the spot very cheap translations for some docs. I.e. rental contract, marriage certificate (contract in wife's name). They quoted 4-6 weeks and that's where the only snag arose. I didn't check my e-mail for 28 days and the passport had come back in 13. They return it to Liverpool if uncollected after 21 so I had a bit of a flap getting back to VFS's office to get it. My fault entirely.

 

The other was a Shengen visa for the wife. She stayed overnight and collected it the next day. French embassy. No fee.

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Ditto. My wife had two visit visas, (the first for six, the second that ran consecutively for two years) and her settlement visa with no issues. Fast decisions in two weeks or less in each case. A Schengen to Iceland back in 2016 was completed on the spot. Also no fee.

 

It's the people who have been refused that shout the loudest and bang on about how poor VFS is.

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Posted (edited)
5 hours ago, rasg said:

Ditto. My wife had two visit visas, (the first for six, the second that ran consecutively for two years) and her settlement visa with no issues. Fast decisions in two weeks or less in each case. A Schengen to Iceland back in 2016 was completed on the spot. Also no fee.

 

It's the people who have been refused that shout the loudest and bang on about how poor VFS is.

people with nothing to complain about are unlikely to complain.... but people with a brain are able to look beyond their own experience

Edited by darren1971
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Posted (edited)

It's funny because 95% of visas sail through with no issues. Put a decent application together and there are no issues. You seem to have had problems with most of your applications.

 

I know why as we swapped over the 30 emails as I helped you get a successful visa for your girlfriend. If you remember, I read your initial sponsor letter.😂

Edited by rasg
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11 hours ago, theoldgit said:

Sorry but you’re still wrong.

The application is submitted online and directly routed to the UKVI in Delhi, as are the uploaded supporting documents.

The passport is sent to the local UKVI team in Bangkok.

When the decision has been made in Delhi the local team in Bangkok will either attach the visa vignette to the passport or print the refusal letter, and in both cases return the passport to VFS in a sealed envelope.

VFS don’t know the progress of the application until they receive the package back.

When a decision has been made the applicant will be auto advised by the UKVI that a decision has been made, but not the result.

So attempting to contact VFS will not enable the applicant to ascertain the progress of the application, until it arrives back in their office, by which time they will have already been advised by the UKVI that a decision has been made, which is what the question is.

Sorry, you're still wrtonbg.

 

VFS can enquire where the passport is, and will/should inform (provided you pay for that service) when the application is on its way back.

 

"by which time they will have already been advised by the UKVI that a decision has been made, which is what the question is."

Yes, and it could easily be a decision has been made and VFS has been informed, they just failed to inform OP. So check with VFS about the progress.

They tend to avoid difficult questions and avoid taking responsibility, but in my experience they do tend to answer simply questions fast: do you know whether my application has been processed already, been 3 weeks now' is a simply question that in my experience will be answered quickly.

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4 hours ago, stevenl said:

Sorry, you're still wrtonbg.

I'm grateful to you for taking the time to correct me again and I bow to your expertise, but I would like to make a couple of observations.

 

"VFS can enquire where the passport is, and will/should inform (provided you pay for that service) when the application is on its way back"

That shouldn't be too difficult, the passport never leaves Thailand, if VFS haven't received the sealed package contining the passport, it will still be with the UKVI team in Thailand.

 

"Yes, and it could easily be a decision has been made and VFS has been informed, they just failed to inform OP. So check with VFS about the progress".

The UKVI system automatically advises the applicant, but not VFS, when a decision has been made, but not what the decision is, applicants are advised that the passport will be returned to VFS shortly, it only has to travel about 5 kms. VFS will be aware of the progress when the pack containing the passport is received into their office, as I've mentioned before, the passport is either in Trendy or with the UKVI team in Bangkok.

When the UKVI inform the applicant that a decision has been made they can rest assured that the passport will be returned to Trendy in a couple of days.

 

"They tend to avoid difficult questions and avoid taking responsibility, but in my experience they do tend to answer simply questions fast: do you know whether my application has been processed already, been 3 weeks now' is a simply question that in my experience will be answered quickly". 
Yes, I agree, they tend to avoid difficult questions, that's why their contact details are not freely available, but in this case they would have no idea if a decision has been made, only if the pack has been returned to them or not.
I'm glad that in your experience questions in respect of whether the UKVI have made a decision can be answered by VFS, maybe you could share their contact details so that member gmac can make contact.

 

In the meantime gmac might wish to consider calling the UKVI Call Centre using the details I supplied earlier, for a fee they may be able to advise, but I wouldn't hold my breath.

 

 

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This all sounds a bit like like AMEX. After they outsourced their call services from Brighton to India, everything went titch up. I fired AMEX but can't do the same with the UK's Visa Service, really.  

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15 minutes ago, theoldgit said:

I'm grateful to you for taking the time to correct me again and I bow to your expertise, but I would like to make a couple of observations.

 

"VFS can enquire where the passport is, and will/should inform (provided you pay for that service) when the application is on its way back"

That shouldn't be too difficult, the passport never leaves Thailand, if VFS haven't received the sealed package contining the passport, it will still be with the UKVI team in Thailand.

 

"Yes, and it could easily be a decision has been made and VFS has been informed, they just failed to inform OP. So check with VFS about the progress".

The UKVI system automatically advises the applicant when a decision has been made, but not what the decision is, applicants are advised that the passport will be returned to VFS shortly, it only has to travel about 5 kms. VFS will be aware of the progress when the pack containing the passport is received into their office, as I've mentioned before, the passport is either in Trendy or with the UKVI team in Bangkok.

When the UKVI inform the applicant that a decision has been made they can rest assured that the passport will be returned to Trendy in a couple of days.

 

"They tend to avoid difficult questions and avoid taking responsibility, but in my experience they do tend to answer simply questions fast: do you know whether my application has been processed already, been 3 weeks now' is a simply question that in my experience will be answered quickly". 
Yes, I agree, they tend to avoid difficult questions, that's why their contact details are not freely available, but in this case they would have no idea if a decision has been made, only if the pack has been returned to them or not.
I'm glad that in your experience questions in respect of whether the UKVI have made a decision can be answered by VFS, maybe you could share their contact details so that member gmac can make contact.

 

In the meantime gmac might wish to consider calling the UKVI Call Centre using the details I supplied earlier, for a fee they may be able to advise, but I wouldn't hold my breath.

 

 

Thanks for your input, I'm just going to sit tight for a few more days.  

 

I'll be losing enough on the plummeting exchange rate when I have to send money for the air tickets so I think I'll pass on giving the UKVI 1.37 a minute to listen to a recorded message telling me how important my call is before cutting me off as I am being transferred to an allegedly live actual human being.  

 

No reason to believe there is any problem with the application as it is basically the same as the previous 6 successful ones.  The issue seems to be the longer turn-around time since India was brought into the equation.

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Posted (edited)

I had a problem with VFS twice. One was minor, but the other potentially serious.

 

The first one was now 3 years ago and was just that they had sent the wife a message to collect her passport the next day after 11 am - specifically after 11 am.  We arrived at Trendy about 11.10 am and were told by the dumbo on the reception desk that it hadn't come and to come the next day.  My wife would have done just that, but me being me, I refused because I had already arranged time off for the day they had advised and couldn't come back easily.  I asked to speak to someone and wouldn't budge.

It took quite a while to get someone to come out from their hidey-hole and when she did she plainly had no idea of how to deal with it.  I asked to speak to her manager.  Another girl came out, obviously not a manager, and after yet more to-ing and fro-ing (this after 30 - 40 minutes of them being incapable of dealing with it) she got the manager.

 

She was excellent and asked us to go for lunch and come back after 1 pm. We went and halfway through lunch we got a call to say the passport had arrived - only about 20 minutes after we'd left Trendy Building.  So that was OK but the inability to think flexibly flummoxed them as to what to do.  The manager could think outside the envelope and did finally explain that passports were returned in batches throughout the day and ours was scheduled for the 11 am delivery but must have been missed.

The moral is - don't just go with what the lower level staff say.  Insist on a full explanation from someone at a higher level.  We only had to come from Nonthaburi and it would have been  a pain to return again.  If I was someone from way upcountry and had to stay an extra night for the want of a proper explanation, I'd have been furious.  

 

The second one was last year where we had to wait just over two weeks for the passport (usually only about 4-5 days).  OK, I should have checked it there and then when I collected it but I didn't do it until I got home.  Then I saw that whoever made out the visa had entered MY birth year of 1949 on the visa and not hers of 1969.  

 

The next day was a Saturday but I went back anyway because they are open for special applications then.  Yet again the people on the front desk were useless but I insisted that they find a manager, which again took about 15-20 minutes - in a deserted office?

 

She told me to come back on Monday (what a surprise) but I was pretty terse with her and she reluctantly took back the passport there and then.  To be fair, I was called on the Tuesday early to come and collect it and this time it was correct, but someone had added a terse hand-written note to it to say not to apply more than 30 days early again (we submitted it 32 days early!).  Something tells me the ECO was miffed at having his error pointed out so thought he'd retaliate! 

 

And that second one was quite serious and if I had not spotted the wrong birth date she could have been refused entry to the flight.

 

So two (perhaps 3) lessons learned - 

 

1) - check everything immediately BEFORE YOU LEAVE  THE BUILDING!

 

2) - be politely insistent and assertive if they refuse to deal with an error.  Don't take no for an answer and ask to see a manager.  

 

3) - refer to 1 and 2 above

Edited by Mister Fixit
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