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BANGKOK 21 May 2019 03:24
clearance

Need explanation how Thai law is working if you broke something in store (not intentionally)

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20 hours ago, lamyai3 said:

I've never heard the "you break it, you buy it" policy apply to a shop's fixtures and fittings, only to items they are selling. Damage to fittings surely would be covered by the store's own insurance and handled in the same manner the multinational company would handle breakages in any one of it's 5000 stores globally - they'd have procedures established for things like this. Sounds almost like the staff used jetski operator tactics to frighten the family with legal action, fines, jail etc. 

 

Options would be to go to the tourist police where they can explain the situation to someone in their own language and file a complaint, explaining that they feel like they've been extorted, and that on returning to their own country intend to take the matter up with H&M senior management.

Another (arguably better) alternative if the family are still here for a while would be to contact the head office management right away by email, as they should be able to intervene if the local store is playing fast and loose with company policy. 

This is "amazing" Thailand – you break, you pay – and things might work different here from what one is used to from one's home country; including myself and my home country.

 

Here its more than often a question of paying compensation, if you cause any damage – its for some foreigners well know from traffic accidents – and even there might be insurance, it might be limited, like the mandatory vehicle insurances; i.e. if you rent a vehicle with only mandatory insurance, and something happens, you might still be claimed to pay compensation, even the vehicle was insured.

 

Jetski operators were been a special chapter, where they fairly recently have been demanded a mandatory insurance covering damages by customers; but actually the customer pays for that insurance when renting a jetski, just like you might pay for full insurance when renting a vehicle, either included in the rent, or as a separate item.

 

Going to police in Thailand would often be a matter of settling and pay a compensation.

 

Travelling abroad, and its not only when travelling to Thailand, its important to have a travel insurance with third party liability coverage.

 

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Lovely to look at 

Nice to hold 

But if you break it 

Consider it Sold... 

 

Works equally well, no matter where in the world

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40 minutes ago, khunPer said:

This is "amazing" Thailand – you break, you pay – and things might work different here from what one is used to from one's home country; including myself and my home country.

The difference in this case is it's a multinational, which would have clear procedures in events like these (they may or may not vary locally from country to country). Many such organisations have a farang in charge of operations locally, and H&M is no exception. For sure, motorcycle rent shops, jetski operators, small businesses can make up their own rules and you'd have an uphill task if you got on the wrong side of them, but an international company is a different matter. 

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Excessive.

 

Since it wasn't willful or malicious damage, I doubt there is even liability.

 

See a lawyer.

 

 

 

 

Edited by mommysboy

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Looks like they were charged for the whole mannequin.

 

I think if there were witnesses and/or camera footage they are stuck with the bill. Though for that amound i would request to see the cost they paid for the mannequin originally.

 

Could have called tourist police in or mall security and argued that the cost was made up and to high and not realistic for what it costs to replace the item.

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After reading the above article, it seems this store might be doing the new jetski scam to some occasional customers whenever one luckily bumps into their setup. No way should one be forced to pay one penny if these are so unstable and can be set up so many different ways where the store would be at fault to begin with.  Impossible to prove the customer could have any fault at all really short of purposely taking it out in a tackle!!!

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Maybe someone could go to the shop to see whether they just glued the hand back on and didnt spend the money on a new one ?

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I hope they took the broken mannequin home with them or I suspect it will be glued back together and balanced on some ledge ready for the next kid to knock over.

 

I've heard a very similar story before. Something about jet skis.

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On 5/15/2019 at 10:01 PM, Isaanbiker said:

Thailand is not Russia and nothing fell on any kids. I hope not too many dummies fall for a child. 

Russians think they can treat Thailand like Russia. I'm guessing from the OP's 2nd post that either he's Russian, his friends that he mentioned is Russian or both!

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5 hours ago, bbi1 said:

Russians think they can treat Thailand like Russia. I'm guessing from the OP's 2nd post that either he's Russian, his friends that he mentioned is Russian or both!

No one treat Thailand like Russia, of course you will be comparing your home country to Thailand, it is normal I think.

But it was 6th page of this topic and no answer what actually Thai Law says about it 🙂

 

 

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When I was younger a worked in a shop.  There were some really bad parents... and if any harm was to come to their children in the shop I bet they would blame the shop.

 

For example, there was a baby in a nappy alone crawling out the automatic shop doors towards the road outside!  The mother was busy shopping out of sight of the baby.

 

Young kids would climb up the shelving units, or onto the displays like they were at a playground... OFTEN.  One knocked over a pile of animal feed sacks and the woman was furious that he kid might have been hurt. Funny how she did not care about the child while she was watching him climb 5 ft off the ground with his brother screaming and laughing, and ignoring her kids running about screaming for the best part of an hour, throwing food off the shelves, kicking stuff about and messing the place up.

 

There was a toddler that ran into the warehouse and bumped his head on a shelf... which the infuriated woman blamed me for and called to see the shop manager to get me into trouble.. despite the fact I was at the other end of the shop and it was me who alerted her to the problem when I left to find the crying child and bring him to her.  Apparently I should have been watching HER child all the time while she talked on her phone to her friend.  

 

In the UK you can't even talk to or touch a child if its lost or on its own in fear of someone saying you are some pervert or abuser.  If I was to tell some kids off for running about or warm them about a danger, you bet the parents would get their back up and have a go at me for upsetting their little darlings. 

 

OP.. the kids were PLAYING and running in a SHOP.  They caused damage to the shops property.  Of course, any normal person would pay up, shout at their kids and explain there were wrong, and then teach them not to play about in shops.

 

But, these days many people don't want to take any personal responsibility for anything, and think its their right to behave as they want with no consideration for other human beings around them.  

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OMG Jak2002... you are running wild with your own assumptions and personal biases.  Yes, those things happen and ALSO responsible, nice people walk through stores TOO!  I posted an article about how mannequins are very unstable, some just based on their inherent design flaws and they fall down every day based on that alone.  Reminded me of many dolls I have had on stands over the years for my daughter.  How you place their feet and legs and balance them makes a large difference.  Read it.  Some are top heavy and the base is not weighted well or large enough.  They are not meant to come into contact with people or get bumped.  

 

It it seems to me, that if a store has one in position to get bumped by customers, the store is at fault, that is all.  Pick it up and move along apologize to customers.  I’d be willing to bet this mannequin is in the same place today and that this store has a history of charging people for it.  I would have wondered how the employee knew the price so quickly and the procedure unless it happens often??

 

Most people have made this a topic about annoying kids that bother you without even stopping to consider this might not be the case at all.  

 

My daughter walked into a glass window at Index Living Mall, that looked open to her onto a balcony one day.  If the glass had broken, do you think I should have to pay for it?  She wasn’t running or anything just trying to see the view  ...one of those things that happens sometimes when glass looks totally clear.  She was about ten years old.  

 

If their toliet plugs up while you use it, do you have to pay plumbing bill?  If you spill your drink on the floor of the mall do they give a cleaning charge?  If your car leaks oil in the parking garage?  Where do we draw the line???

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