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BANGKOK 19 July 2019 23:37
Oxx

EMS to UK - What's the problem?

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Earlier this week I sent some documents by EMS to the UK (Channel Islands to be specific).  I've just received a 'phone call telling me that there's no EMS service to the UK at the moment.  Looking at the tracking information, it's obvious that the documents got to the airport, and have now been returned to the local EMS office.  This is really vexing since the documents were both urgent and very expensive to produce.  Does anyone have an explanation? 

 

 

Tracking.gif

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My betting is Channel islands address has confused them

they probably understand UK but not that channel islands is part of it

Also do parcel-force (EMS UK) deliver to CI? i would assume so but...

 

Lastly I had to send lots of financial paperwork via EMS a few months ago some got stuck at SVB a while.....when i queried it my post office here said its complete chaos in SVB!

 

My local office were helpful so thats probably your best bet

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Sounds totally wacko, but if they return you at least have the documents. I guess your option will be to pay a little bit more and send them by UPS, Fedex or DHL. If it´s important enough, that will say.

What the problem is, that is only something Thailand Post knows.

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I just checked the calculate fee drop down menu to select the destination country and it does not show the United Kingdom, Britain or England on it. I appears you cannot send any mail to there.

Here is where it should be for the UK.

image.png.9626345617da9b4b6dd84757ce14b7d5.png

 

The fee calculation is on the top right side of their website. https://www.thailandpost.co.th/index.php?page=index&language=en

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Calculation cost

 

Its under Great Britain

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18 minutes ago, Matzzon said:

send them by UPS, Fedex or DHL

 

Having checked the UPS, Fedex and DHL websites, none of them recognises the delivery town/post code (St. Peter Port/GY1 3HH).

 

Don't know if I'd have better luck going to their offices in person.

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1 minute ago, Oxx said:

 

Having checked the UPS, Fedex and DHL websites, none of them recognises the delivery town/post code (St. Peter Port/GY1 3HH).

 

Don't know if I'd have better luck going to their offices in person.

Hmm as i said I suspect that is also related to your EMS problem then

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I once had ems returned mail as it was addressed to a box number in the UK. Thai post office had accepted it.

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Posted (edited)

Channel Islands is not UK.

I once sent some documents to the Isle of Man by EMS.

That also got as far as BKK airport and came back again.

I had to resend them by ordinary mail.

Edited by fishtank
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2 minutes ago, fishtank said:

Channel Islands is not UK.

 

But as I understand it their mail all goes/arrives via the UK.

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18 minutes ago, Oxx said:

 

Having checked the UPS, Fedex and DHL websites, none of them recognises the delivery town/post code (St. Peter Port/GY1 3HH).

 

Don't know if I'd have better luck going to their offices in person.

 

When I check that postcode in the royal mail postcode finder, it comes back as a company with a PO Box.

 

If this is the case, do delivery companies deliver to PO Boxes as there probably won't be a signature on delivery.

 

Perhaps you need to use their physical office address?

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Sending stuff to the Channel Islands and Isle of Man via regular Thai Post should get there with only the correct post code but adding United Kingdom is like belt and braces and works too. However, if you wish to use EMS, it will NOT be delivered as EMS mail gets handed off to ParcelForce in the UK and they don't serve the CI or IOM. If something needs proof of delivery in CI or IOM, the only viable option is proper courier like DHL.

 

Just checked and it looks like ParcelForce has finally placed CI and IOM on the national grid. Certainly wasn't the case up until late 2016.

 

I would still recommend the courier for 101% belt and braces though.

 

https://forum.thaivisa.com/topic/999059-how-to-address-mail-for-jersey/?do=findComment&comment=12216529

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38 minutes ago, blackcab said:

@ubonjoe Great Britain

Forgot about that name for the UK.

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37 minutes ago, Oxx said:

 

Having checked the UPS, Fedex and DHL websites, none of them recognises the delivery town/post code (St. Peter Port/GY1 3HH).

 

Don't know if I'd have better luck going to their offices in person.

I think you will.

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