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BANGKOK 22 July 2019 02:28
Kohsamida

iHERB - Anyone know what their policy is about guaranteeing delivery?

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iHerb recently instituted direct delivery to Thailand where duty is prepaid so delivery should be right to your door.  Sounded great and I was preparing a rather large order when it occurred to me that they have no delivery insurance option during checkout, and there is nothing written on their website at all concerning delivery insurance.  I contacted a rep by Chat to inquire and was given VERY evasive answers!  

 

My question:  Does anyone really know what their policy is in regard to packages that do not arrive within the given timeframe.  Do they take any sort of responsibility or not?  The order I want to place is worth over 10,000 baht; I'm not about to risk this amount if iHerb does not insure delivery or take any responsibility for loss.

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I had one delivery that did not come through.. i got it back on my creditcard but they said they would only garantee delivery next time if i used the more expensive method to send (courrier). But i still got the money back. But I am a regular customer. 

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Posted (edited)

Thanks guys.  I was thinking that credit card company would protect me in worst case scenario.  I was planning to split order up to keep each order under 1500 baht since shipping is only around 125 baht for each, but still I suspect Customs will be the real issue.  I've had issues with them several times already and that is automatically a no-win situation.

 

I've ordered the supplements in past from Amazon (USA) and not had issues with Thai Customs.  I can't imagine any of these items listed on attachment causing an issue with Customs, but do you think really think otherwise?


I've searched Lazada but generally their product listing provide little information so it's real sketchy knowing what you'll really end up getting and most of the Chinese-made stuff is very sketchy. 

 

If you know a good source for health supplements within Thailand that carry "trusted" brands with reasonable pricing, please let me know.  Here are most important items from my order, just so you know what I'm looking for.

snapshot_ 2019-06-27 at 10.15.08 AM.jpg

Edited by Kohsamida

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Yes, these will; be an issue since most would be classed as pharmaceutical products. And the MCTbeing liquid is likely to raise all sorts of issues. If they consider it food stuff the tariffs are huge.

 

You can buy pysillium husk (loose, in bags, I think 400 baht for a large bag) at Villa Market and if you live far from any Villa you can order online and they will deliver by courier service (I forget the exact process but I emailed them and they replied with detailed explanation of how to do it as the online forms looked like only for Bangkok. My order arrived promptly).

 

Can also buy psyllium husk (organic, loose) online from Good Karma Health food store located in Phuket  https://healthfoodthailand.com/en/search?controller=search&s=psyllium

 

Both of these are local so no issue re customs

 

Lazada has name brand fish oil and Glucosamine  e.g. Kirkland, Schiff, Nature's Bounty, Mega, Puritan Pride, Blackmore, Vistra. True no details on the Lazada site but just look up the brand on another site like Amazonor iHerb for the specs.

 

MCT oil - Good karma also carries this as does Lazada

https://healthfoodthailand.com/en/search?controller=search&s=MCT+oil

https://www.lazada.co.th/catalog/?spm=a2o4m.home.search.1.1125719cu1pJ6k&q=MCT oil&_keyori=ss&from=search_history&sugg=MCT oil_0_1

 

Also some Collagen Hydrolysate on Lazada though only a few brand names I recognize (Kal-G and Mega) and not sure how comparable. But if you can get the order down to just that then should be fine.

 

 

 

 

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3 hours ago, Sheryl said:

Yes, these will; be an issue since most would be classed as pharmaceutical products. And the MCTbeing liquid is likely to raise all sorts of issues. If they consider it food stuff the tariffs are huge.

 

You can buy pysillium husk (loose, in bags, I think 400 baht for a large bag) at Villa Market and if you live far from any Villa you can order online and they will deliver by courier service (I forget the exact process but I emailed them and they replied with detailed explanation of how to do it as the online forms looked like only for Bangkok. My order arrived promptly).

 

Can also buy psyllium husk (organic, loose) online from Good Karma Health food store located in Phuket  https://healthfoodthailand.com/en/search?controller=search&s=psyllium

 

Both of these are local so no issue re customs

 

Lazada has name brand fish oil and Glucosamine  e.g. Kirkland, Schiff, Nature's Bounty, Mega, Puritan Pride, Blackmore, Vistra. True no details on the Lazada site but just look up the brand on another site like Amazonor iHerb for the specs.

 

MCT oil - Good karma also carries this as does Lazada

https://healthfoodthailand.com/en/search?controller=search&s=MCT+oil

https://www.lazada.co.th/catalog/?spm=a2o4m.home.search.1.1125719cu1pJ6k&q=MCT oil&_keyori=ss&from=search_history&sugg=MCT oil_0_1

 

Also some Collagen Hydrolysate on Lazada though only a few brand names I recognize (Kal-G and Mega) and not sure how comparable. But if you can get the order down to just that then should be fine.

 

 

 

 

Amazing!  Thanks so much!

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I did get a refund once , when my package went missing.  I have ordered at least 25 times with iHerb, and only one package went missing. They told me they would refund my money only one time, if it happens several times they will tell you the problem is inside Thailand and you need to change postal address. 

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7 hours ago, Kohsamida said:

Thanks guys.  I was thinking that credit card company would protect me in worst case scenario.  I was planning to split order up to keep each order under 1500 baht since shipping is only around 125 baht for each, but still I suspect Customs will be the real issue.  I've had issues with them several times already and that is automatically a no-win situation.

 

I've ordered the supplements in past from Amazon (USA) and not had issues with Thai Customs.  I can't imagine any of these items listed on attachment causing an issue with Customs, but do you think really think otherwise?


I've searched Lazada but generally their product listing provide little information so it's real sketchy knowing what you'll really end up getting and most of the Chinese-made stuff is very sketchy. 

 

If you know a good source for health supplements within Thailand that carry "trusted" brands with reasonable pricing, please let me know.  Here are most important items from my order, just so you know what I'm looking for.

snapshot_ 2019-06-27 at 10.15.08 AM.jpg

As a side note you can find many of these for almost the same price in Thailand - collagen, psyllium husk (mush cheaper) & MCT oil easily available 

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48 minutes ago, eezergood said:

As a side note you can find many of these for almost the same price in Thailand - collagen, psyllium husk (mush cheaper) & MCT oil easily available

It depends , some of the products are more expensive here and not everyone trust the quality of what is locally produced, 

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1 hour ago, balo said:

I did get a refund once , when my package went missing.  I have ordered at least 25 times with iHerb, and only one package went missing. They told me they would refund my money only one time, if it happens several times they will tell you the problem is inside Thailand and you need to change postal address. 

Thanks for letting me know their policy.  I'm on the fence whether to order from them or not.  I don't like how evasive they are at answering whether or not they will guarantee delivery. 

 

They assure me that ALL products that are accepted into my shopping cart will be acceptable to Thai Customs but based on what Sheryl said in her post, I think they are being less than honest, and if they tell you that a change of address is necessary, then I think that's to circumvent Customs, which probably means a good deal of their shipments get confiscated by Customs.  If thats the case, I think iHerb is pretty sleazy not to admit that straight up.

 

Still though, I guess I could order with my credit card and if I don't get delivery, my credit card company will handle refund.

 

Just getting a little peeved how ridiculous Thai Customs makes such a simple thing as ordering vitamins!  Grrrrrr!!!!!!

 

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1 minute ago, balo said:

It depends , some of the products are more expensive here and not everyone trust the quality of what is locally produced, 

Yep, Lazada seems like a super rip-off for almost all supplements that are a recognizable brand, and the unrecognizable Chinese brands could contain God-knows-what!  Never imagined such a simple thing as ordering health supplements could be such a pain in the *ss!

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Posted (edited)
6 minutes ago, Kohsamida said:

I guess I could order with my credit card and if I don't get delivery, my credit card company will handle refund.

Yes but IHerb would probably blacklist you next time. They hate losing money, that's for sure. 

Edited by balo

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Posted (edited)
4 minutes ago, balo said:

Yes but IHerb would probably blacklist you next time. They hate losing money, that's for sure. 

TO be honest, I am beginning to feel they are not the most trustworthy place to buy health supplements.  As far as I'm concerned their customer service leaves a lot to be desired.  I just found another thread here on ThaiVisa with people saying all sorts of nasty things about lost and confiscated shipments and iHerb's unwillingness to do anything for the customer.  The fact that they do not offer any sort of delivery insurance is a red flag for sure!  Also, even though they seem to try and hide the fact, they are US based.  

Edited by Kohsamida

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On 6/27/2019 at 8:21 AM, robblok said:

I had one delivery that did not come through.. i got it back on my creditcard but they said they would only garantee delivery next time if i used the more expensive method to send (courrier). But i still got the money back. But I am a regular customer. 

@robblok  Considering you are a "regular" user of iHerb, I'm wondering if you see any item on my proposed order that might get flagged by Thai Customs. 

 

Sheryl seems to think I'll have a problem (and I respect her judgement on most things here on ThaiVisa) but I know that MCT Oil, for instance, is sold in many Thai brick & mortar stores and gyms, and many of the other items on my list appear to be sold here in Thailand as well.  I just don't recognize or trust the brands I see in Thailand so would prefer to order brands I know are high-quality from iHerb. 

 

The reason I'm being so careful about this is that if only one item is flagged by Customs, their policy is to confiscate the entire shipment (and won't even send it back to shipper!  I had that happen once on a 10,000 baht shipment because only one 300 baht item was flagged!

 

What do you think??

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What wikl cause them to fkag it is thw sheer quantuty/vslue
..but as I said before in my experoence Iherb will refuse to ship large value orders to Thailand anyway.

Also as I explained before it is illegal to import ANY pharmaceutical including supplements without a license from the FDA. Has nothing at all to do with it being contraband in Thailand. Could be paracetemol or Vitamin C. Same difference. In practice SMALL shipments sent by regular mail usually get through. IHerb is well aware of this and limits size/dollar value of individual shipments accordingly.

If you want to order these one by one (or at least in shipments valued say nor much more than $50) they'll probably arrive OK.

Plenty of international brands on Lazada.

And Good Karma's MCT and psyllium is very good quality.

Sent from my SM-J701F using Thailand Forum - Thaivisa mobile app

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