Transferwise international transfers heads up

[oxmermaid]

There are currently a series of software problems between TW and Kbank with the net result that the TW transaction appears as DUMMY BRANCH MCL00001.

 

TW tell me that they are urgently addressing the problem but have advised me to go to my nearest Kbank International center so they can notarise the transaction as being an international transfer for purposes of annual extensions based on income or combination methods that are required by the Immigration office. BBL and TMB (TW's other partner banks) are supposedly also having similar problems.

 

I have been interacting with TW since the start of the year so that they manually process my UK transfer to my Kbank account as an International transfer but this problem occurred for the June transfer.

 

I have talked to the Rayong (Maptaphut) Immigration people who, in my case, are applying leniency to the June transfer.

 

 

 

 

 

 

 

 

[glegolo]

change to BKK Bank = problem solved...

 

glegolo

[oxmermaid]

Hi,

 

TW told me BBL (Bangkok Bank Limited) are also affected by this 'glitch'! Don't shoot the messenger ????

[Henryford]

Even though i bank with Krungsri i opened a Bangkok Bank account purely to do my monthly 65k transfers with Tranferswise. So far have the FTT on all transfers. Bit of a pain though as every month i have to withdraw 65k in cash from BKK and deposit it at Krungsri.

Edited June 29, 2019 by Henryford

[oxmermaid]

This glitch appeared last week, when was the last time you tried the BBL transfer?

[joebrown]

1 hour ago, Henryford said:

Even though i bank with Krungsri i opened a Bangkok Bank account purely to do my monthly 65k transfers with Tranferswise. So far have the FTT on all transfers. Bit of a pain though as every month i have to withdraw 65k in cash from BKK and deposit it at Krungsri.

I have been in contact with Transferwise several times over the last 2 months about the FET letter Bangkok Bank issue.  I bank with TMB , but have asked TW whether it would be better to move to Bangkok Bank. They told me that even if I did so I would still need to contact them by 'Callback'  for every future transaction to confirm I wanted the transfer to be made by Bangkok Bank, even though I might hold an account there. This was after they said they had put a 'tag' on my account to remind them to use Bangkok Bank for the transfer! Finally, has anyone got a copy of the FET letter, or has any idea where I can find a copy?

Edited June 29, 2019 by joebrown
change grammar

[ripstanley]

1 hour ago, oxmermaid said:

This glitch appeared last week, when was the last time you tried the BBL transfer?

I received a transfer on 21/06/2019 and it was FTT. That was from Australia.

[jacko45k]

2 hours ago, Henryford said:

Bit of a pain though as every month i have to withdraw 65k in cash from BKK and deposit it at Krungsri

Well it takes all of 4 seconds using the mobile App or you can set it up to be automatic.... each month, beware though you have to renew that instruction each year. I don't really understand what you can do from the Krungsri that you cannot from BB, unless it is already set-up direct debits you prefer not to move.

[Genericnic]

just did a transfer on 24 June from . my US bank to Bangkok Bank. No need to do a Callback to make sure it went to Bangkok Bank. Went into the bank a couple of days later to get a credit advice to use with immigration and it confirmed that the funds had arrived as FTT.

 

One thing to note about Transferwise is that they raised their fee between this transfer and the prior one. For about the same US$ transfer amount, the fee increased from US$18.73 to US$22.60. 

 

David

[oxmermaid]

3 minutes ago, Genericnic said:

just did a transfer on 24 June from . my US bank to Bangkok Bank. No need to do a Callback to make sure it went to Bangkok Bank. Went into the bank a couple of days later to get a credit advice to use with immigration and it confirmed that the funds had arrived as FTT.

 

One thing to note about Transferwise is that they raised their fee between this transfer and the prior one. For about the same US$ transfer amount, the fee increased from US$18.73 to US$22.60. 

 

David

Hmm, I got this email from Transferwise :-

 

 

M***************** (TransferWise)

Jun 28, 14:04 CEST

Hey Xxxxxx,

BBL will definitely issue the transfer as a domestic payment - therefore I wouldn't recommend BBL because they will issue the transfer exactly like TMB and they don't have the possibility to issue any supporting documentation that might help your case. 

 

So has any one out there done an international transfer with TW to BBL, TMB or Kbank in the last 48 hours? Was there a problem with the transaction code designation?

 

I am more confused than ever. If things were not so serious I would laugh it off, but this seems to be the left hand not knowing what the right hand is doing. Both with TW and Kbank. What a foul up!

 

TIT and all that ????

[billd766]

4 hours ago, oxmermaid said:

Hi,

 

TW told me BBL (Bangkok Bank Limited) are also affected by this 'glitch'! Don't shoot the messenger ????

I have had no problem this year with transfers from TW to my BBL account and my last transfer was on 21st June.

 

3 hours ago, Henryford said:

Even though i bank with Krungsri i opened a Bangkok Bank account purely to do my monthly 65k transfers with Tranferswise. So far have the FTT on all transfers. Bit of a pain though as every month i have to withdraw 65k in cash from BKK and deposit it at Krungsri.

 

I do online banking and simply transfer the money from BBL to KBank through internet banking as a free transfer.

Edited June 29, 2019 by billd766
Edited for bad spelling after I had posted it

[Pumpuynarak]

Guys is there any reason why you cannot use the Transferwise PDP as proof that your transfer came from abroad, all the figures correspond and the dates will only be a day adrift or 3 at the most. I've just looked at one of mine and it states TMB as the transferree into my SCB account and it shows the transfer as pounds sterling.

[oxmermaid]

2 minutes ago, Pumpuynarak said:

Guys is there any reason why you cannot use the Transferwise PDP as proof that your transfer came from abroad, all the figures correspond and the dates will only be a day adrift or 3 at the most. I've just looked at one of mine and it states TMB as the transferree into my SCB account and it shows the transfer as pounds sterling.

Without wanting to go over ground already covered in other threads, would you trust a front of office Immigration Officer to spend time ploughing through TW and other bumph when all they want is 12 international transfers one every month? You are right in collating the data but the IO has the power to reject if they so choose. 

[Pumpuynarak]

2 minutes ago, oxmermaid said:

Without wanting to go over ground already covered in other threads, would you trust a front of office Immigration Officer to spend time ploughing through TW and other bumph when all they want is 12 international transfers one every month? You are right in collating the data but the IO has the power to reject if they so choose. 

Well i intend getting the bank letter confirming that a minimum of 65K has been transferred into my SCB account on or about the same date each month, the TW PDP (12) just confirms that the dosh has come from the UK. When i did my last retirement extension in January the Korat IO stated that next year i would have to provide bank confirmation of the transfer, no mention of proving that the transfer came from abroad, perhaps next January i'll just make sure i see the same IO.   

[Rama]

Have been doing the transferwise transfer from US since early February to bkk bank. Last one was early June. No problem, always shows a FTT. When you setup your transferwise transfer, it gives you 2 options, whether to do it as a SWIFT transfer or not. I choose SWIFT. Are you sure your transferwise transfer is setup correctly? They usually charge a few dollars more for the SWIFT.

[Pumpuynarak]

7 minutes ago, Rama said:

Have been doing the transferwise transfer from US since early February to bkk bank. Last one was early June. No problem, always shows a FTT. When you setup your transferwise transfer, it gives you 2 options, whether to do it as a SWIFT transfer or not. I choose SWIFT. Are you sure your transferwise transfer is setup correctly? They usually charge a few dollars more for the SWIFT.

I was'nt aware there are two setup options. I assumed from posts that the problem was if your transfer did'nt go through Bangkok bank to your receiving bank (SCB) it would'nt show up as FTT but X1.   

[stephenterry]

4 hours ago, Henryford said:

Even though i bank with Krungsri i opened a Bangkok Bank account purely to do my monthly 65k transfers with Tranferswise. So far have the FTT on all transfers. Bit of a pain though as every month i have to withdraw 65k in cash from BKK and deposit it at Krungsri.

why? can't you draw what you need from BKK bank?

[theoldgit]

4 hours ago, oxmermaid said:

This glitch appeared last week, when was the last time you tried the BBL transfer?

My last transfer into my Bangkok Bank was last week, it had the code I needed.

As far as I know KK has always shown the “Dummy Branch” Code for TW deposits, at they have for me since I started using them in Feb last year.

I’m not saying there hasn’t been a glitch, but the whole debacle shows how bonkers the new rules are.

[oxmermaid]

44 minutes ago, theoldgit said:

My last transfer into my Bangkok Bank was last week, it had the code I needed.

As far as I know KK has always shown the “Dummy Branch” Code for TW deposits, at they have for me since I started using them in Feb last year.

I’m not saying there hasn’t been a glitch, but the whole debacle shows how bonkers the new rules are.

It is my understanding that TW introduced a software upgrade(!) in early June to trial automatically routing payments directly into your BBL, TMB and KK account. It failed. The upshot was that in my case it went to TMB who paid it into my KK account as a Thai inter bank (i.e. national) transfer. Meaning that a credit advice note could not be generated. TW attempted a second (duplicate) transfer on 27/6/19 which showed up as per my opening post. After a lot of digging I established that the transferer was "Agent Transferwise". Not BBL or TMB. TW suspect that KK have also upgraded(!) their software which currently cannot show this transaction as an International transfer.

 

As you said, bonkers!

 

To err is human but to really screw things up use a computer.

Edited June 29, 2019 by oxmermaid
grammar

[mosan]

2 hours ago, Pumpuynarak said:

I was'nt aware there are two setup options. I assumed from posts that the problem was if your transfer did'nt go through Bangkok bank to your receiving bank (SCB) it would'nt show up as FTT but X1.   

Actually, it doesn't matter how you send funds from your home bank to TransferWise.  I'm guessing you choose ACH in order to "pull" funds from your account into TransferWise's account.  From there they notify their Thailand account which deposits money into your Thai bank account. The sole reason for using a Bangkok Bank account is because the deposits always (at least in my case) shows up as a FTT (Foreign Telex Transfer) coded transaction.  Bottom line is use Bangkok Bank the "FINAL DESTINATION" for your transfers. Otherwise, the transfers will likely be coded as a "domestic" transfer into your SCB account as Bangkok Bank, or you personally will have to do a "domestic" transfer to get the money in to your other bank.

 

Let me know if you do not understand what I'm telling you?     

Edited June 29, 2019 by mosan
Spelling

[NoshowJones]

7 hours ago, oxmermaid said:

Hi,

 

TW told me BBL (Bangkok Bank Limited) are also affected by this 'glitch'! Don't shoot the messenger ????

Transferwise will make problems for you rather than solve them. It took them 7 days and several phone calls before I got my money transfered into my Thai bank from the UK. I'm very wary of using them now.

[BritTim]

18 minutes ago, possum1931 said:

Transferwise will make problems for you rather than solve them. It took them 7 days and several phone calls before I got my money transfered into my Thai bank from the UK. I'm very wary of using them now.

Interesting. I have not used TransferWise a lot, but the two transfers from the UK I used them for both completed within 24 hours.

[mosan]

13 minutes ago, possum1931 said:

Transferwise will make problems for you rather than solve them. It took them 7 days and several phone calls before I got my money transfered into my Thai bank from the UK. I'm very wary of using them now.

That's not entirely true. I have had zero problems since I started using TransferWise. Now granted, I'm only one person, but I do use Bangkok Bank-though I'm not on here advertising for them.  

[jacko45k]

22 minutes ago, possum1931 said:

Transferwise will make problems for you rather than solve them. It took them 7 days and several phone calls before I got my money transfered into my Thai bank from the UK. I'm very wary of using them now.

Bad scenario. I have used them 3 times and all was OK, money arrived next day or quicker.

[NoshowJones]

38 minutes ago, BritTim said:

Interesting. I have not used TransferWise a lot, but the two transfers from the UK I used them for both completed within 24 hours.

I had two transfers before and were completed very quickly, I was very impressed, the third one was a disaster. the fault was all on their side, I transferred my money the same way each time.

 

[Alex2554]

Foreign card to BBL card - FTT, 200 baht fee 

Foreign card to BBL account - interbank transfer, no fee

[NoshowJones]

43 minutes ago, mosan said:

That's not entirely true. I have had zero problems since I started using TransferWise. Now granted, I'm only one person, but I do use Bangkok Bank-though I'm not on here advertising for them.  

I used Bangkok bank to, but the fault was all on the side of transferwise.

[NoshowJones]

42 minutes ago, jacko45k said:

Bad scenario. I have used them 3 times and all was OK, money arrived next day or quicker.

I used them three times, the third time was enough.

[AAArdvark]

The only issues I have ever had with TW was the fault of my originating banks.  Currently, I have a TW borderless account and I transfer from the borderless account to Bangkok Bank with the correct coding and no other issues.

[steve73]

I sent via TW from UK to Kasikorn on 24th June.  It was routed through their KK local branch (without prompting this time) but it arrived on 25th coded as dummy.  This is the first time a transfer sent via KK has shown as Dummy... I've had around 10 previously, some just lucky and some specifically asking them to route it that way.

After 2 months of routing it correctly on an e-mail request, via KK where it was correctly coded, but last month they ignored my e-mail and routed it via TMB and no surprise it arrived as Dummy... So blew my chances to use income for my next extension.  I e-mailed them giving them both barrels, and didn't bother to specify where I wanted it routed this month.