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BANGKOK 21 July 2019 20:21
Mikisteel

Consumer experience thailand

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Gotta wonder why he pulled the "mai mee" stunt.

 

 

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I find the mom & pop appliance shops to have the best prices and they sell all the same things.  The only downside is that I have to take a Thai friend or relative with me to speak to them because they usually have zero English-speaking ability.

 

1810377460_streetsideapplianceshop.png.029ab491e8f7bf0a5273fb07656734bc.png

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2 hours ago, robblok said:

There is good and bad everywhere. 

Agreed but ultimately you are talking about a very different experience to the OP. You were in direct contact with the owner unlike the OP who was talking to a staffer in a chain shop.......

 

Which I guess proves your point............:wink:

 

 

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When I buy stuff like this I buy according to the price...thus living by my motto in life..."Keep it simple".

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Fridge broke last week so began looking and found decent upgrades at places like.

 

Big c

Powerbuy

 

Checked model numbers on lazada saw better prices by 1-2k baht less but after inspecting the specs realised those model numbers were incorrect and the specs of many of the fridges were smaller than the more expensive correct models in the retail stores.

 

So buying online seemed like a bad idea.

 

Went back to Powerbuy but got accosted by smarmy sales guy who kept saying Hitachi better than Samsung.

 

Not being an expert I asked for an explanation. Nothing made sense after that so we went to a different store which was smaller but had many more options.

 

Found one which had a nice depth to the freezer so we went through the delivery process and the warranty process with the guy. 25 minutes that took.

 

He goes off to check when they can deliver and advises us no stock and no stock in other stores. 

 

I thought this was a bit odd but I said ok when is new stock due and how long to wait.

 

This seemed beyond him so he told me no new stock coming without seeking that info, he knew immediately so at that point I know he's BS.

 

So we're heading for the exit and then I realise. I am a farang and we don't accept bullshiiit from lazy sales people.

 

So I go into mildly pisssed off farang mode and say to the three clock watchers by the exit. "Can I speak to the manager please" no have, they say so a little louder I repeat the phrase and 3 tall guys are now looking over who look like managers. I shout softly are you a manager and catch eye contact. Guy comes over asks in English if I speak Thai I answer in Thai yes but only a little but here's my wife who is Thai.

 

Explain we don't believe Powerbuy puts machines on the floor which they cannot supply.

 

Manager says it's correct we only display it if we can supply it. 

 

Advise him we want the fridge freezer and we don't mind waiting for delivery.

 

Guy goes off and in 2 mins he has located 6 of them and delivery is within 5 days.

 

Do paperwork, pay. Job done.

 

I don't complain about the first guy but it's painful to have to go through such a charade for something which should be so easy to do.

 

 

 

 

 

 

 

 

Just an example of the majority of staff who work in large stores ! They haven’t a clue what’s going on other than told to push certain items to customers ! And as you said they aren’t even very good at that !

 

 

Sent from my iPhone using Thailand Forum - Thaivisa mobile app

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8 minutes ago, Creasy said:

No hab

Agreed. Far easier to say this than get up off your arse and show the customer where it is, or interrupt the game playing on your iphone.

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