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Mikisteel

Consumer experience thailand

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I think it's a hierarchical thing based on a fake belief with these sales staff.

 

Because you request there assistance maybe they believe they know more than you and can therefore try to steer you wherever they want regarding choice. That probably works with some thai people and when it does not they retreat and give up and provide phony info.

 

Ecommerce could solve a lot of these problems it just needs tweaking a fair bit before trusting it for this type of purchase.

 

 

 

 

 

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Looking to buy a small upright freezer.  I could see that I would have to wait while they ordered it - this from several stores.

 

Finally got a HomePro clerk to wait on me.  No Hab Panasonic.  I say check your online site.  Oh yes, have to order.  Yep - and one week delivery is fine with me.

 

I live beyond 30 km free delivery zone so 800 baht to deliver.  I say no - deliver same price but folks get a bit nasty saying no so I walk out.

 

Wrote HQ from their website - actually got a very quick response!

 

Offered a delivery discount from 800 to 375.  I say no.

 

Free delivery arrived today and waiting for the unit 'resting' now before starting it up.

 

Pays to be persistent at times...

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43 minutes ago, fredge45 said:

Looking to buy a small upright freezer.  I could see that I would have to wait while they ordered it - this from several stores.

 

Finally got a HomePro clerk to wait on me.  No Hab Panasonic.  I say check your online site.  Oh yes, have to order.  Yep - and one week delivery is fine with me.

 

I live beyond 30 km free delivery zone so 800 baht to deliver.  I say no - deliver same price but folks get a bit nasty saying no so I walk out.

 

Wrote HQ from their website - actually got a very quick response!

 

Offered a delivery discount from 800 to 375.  I say no.

 

Free delivery arrived today and waiting for the unit 'resting' now before starting it up.

 

Pays to be persistent at times...

Good luck with your fridge, fredge. 🙂 

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7 hours ago, rhodie said:

Good luck with your fridge, fredge. 🙂 

I guess your in the market for a new driveway rhodie

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Mikisteel - "I don't complain about the first guy but it's painful to have to go through such a charade for something which should be so easy to do."

 

"I don't complain about the first guy...".

 

Why?

 

 

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Just now, JimmyJ said:

Mikisteel - "I don't complain about the first guy but it's painful to have to go through such a charade for something which should be so easy to do."

 

"I don't complain about the first guy...".

 

Why?

 

 

I don't blame him and the manager apologised to my wife about the guy not checking other stores so he knew what had happened from our question, he guessed it, so I'm thinking it happens a lot.

 

I only went on the rampage to demonstrate to my wife we should never give up. I read Buddha quotes to my Mrs a fair bit as a lot of them are just common sense.

 

That day I recall a specific quote:

 

Believe nothing, no matter where you read it, or who said it, no matter if Ihave said it, unless it agrees with your own reason and your own common sense,”

 

 

It just did not make sense what he said so it was great to show the Mrs how pushing a bit can lead to a different result.

 

 

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3 minutes ago, SteveK said:

I've encountered very similar situations dozens of times. It seems that many Thais in shops, banks etc are terrified of having to deal with a farang - "mai mee" and "mai dai" seem to be the best way of getting the odious farang off the premises ASAP. It's highly frustrating, this whole lying to save face thing is outrageous.

Especially annoying with the banks, because it undermines confidence in the banking system, which will eventually carry a heavy price. 

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5 minutes ago, moontang said:

Especially annoying with the banks, because it undermines confidence in the banking system, which will eventually carry a heavy price. 

Agree 100%, I had to visit dozens of branches to finally get a basic savings account, I could usually tell by the bank worker's expression as I approached the counter that they had already decided in their head that they were just going to "mai dai" me no matter what I asked for.

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Posted (edited)

In my mind there are two possible reasons why they behave like this:

 

1 - They don't have a clue what they are talking about so just say "mai mee" or "mai dai" to save face and not have to admit that they are clueless. I got "mai dai"'ed at a Kasikorn branch in Ubon, and pressed the matter, upon which three staff members got together and made a call to a more senior bank employee - clearly because they didn't know how to do what I was asking, which was to open a simple account for a foreigner on a non-O visa without a work permit, because I wasn't working. They BS'ed my wife for 10 minutes after which I just left. In this situation, it is both the company and the employee at fault, the company for not spending enough baht on training their staff, and the employee for lying to the customer.

 

2 - When dealing with a farang customer, they revel in creating as much inconvenience and confusion as possible, possibly rooted in some kind of xenophobic mindset. It almost seems like annoying farangs is becoming the national sport. Possibly rooted in some kind of jealousy from the frankly spurious idea that all farangs have lots of money and very large penises.

Edited by SteveK
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It's often a very lazy attitude as well. I'm often thinking if their superior / bosses have a clue what their staff is doing / not doing.

Last two days I enquired on some real estate websites. Being polite not to disturb them on a public holiday I used their form to get in contact with me. Not a sign it is a foreigner, because you just leave your phone number for calling back.

1 of 5 agents called me back.

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In my mind there are two possible reasons why they behave like this:
 
1 - They don't have a clue what they are talking about so just say "mai mee" or "mai dai" to save face and not have to admit that they are clueless. I got "mai dai"'ed at a Kasikorn branch in Ubon, and pressed the matter, upon which three staff members got together and made a call to a more senior bank employee - clearly because they didn't know how to do what I was asking, which was to open a simple account for a foreigner on a non-O visa without a work permit, because I wasn't working. They BS'ed my wife for 10 minutes after which I just left. In this situation, it is both the company and the employee at fault, the company for not spending enough baht on training their staff, and the employee for lying to the customer.
 
2 - When dealing with a farang customer, they revel in creating as much inconvenience and confusion as possible, possibly rooted in some kind of xenophobic mindset. It almost seems like annoying farangs is becoming the national sport. Possibly rooted in some kind of jealousy from the frankly spurious idea that all farangs have lots of money and very large penises.
Possibly a combination of many factors. Bad training, low salary, lazy attitude and not able to communicate in basic English.

Somehow I emphasise with them and their peanut salary. I mean would you go out if your comfort zone to sell this particular item or continue to play games on your phone? That is their mindset.

What they don't get is the bigger picture, that their job might be rationalised in the future and they will be unemployed.

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Posted (edited)
12 minutes ago, SteveK said:

Obviously in the West we are told to plan for our future, save money, invest and put money into a pension etc.

Most youngsters struggle to rent a shared house and get enough to eat.

Pensions, savings and investments are a thing of the past.

 

You're still thinking in the boomer years, they've gone.

Edited by BritManToo

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