Is the 'support desk'' only interested in forum software

[dick dasterdly]

The 'support desk' used to be (via email) a way to appeal over-zealous suspensions and the like.

 

Sad to say, this is no longer the case.☹️

 

I was suspended five days ago and appealed to 'forum support' via email.  My emails were ignored☹️.

[GalaxyMan]

Ditto. I was treated unfairly by one of the moderators and wrote to the support desk about it. Never heard back.

 

Years ago I was a forum moderator for a few years, an active politically oriented forum, so lots of passion. I learned that the primary job was to police for improper posts, then to simply facilitate the forum operating as well as possible, being helpful above all else. The moderator I have had a problem with seems to only be interested in exercising his authority, threatening to suspend right away -- I imagine that will happen now. The mod clearly has thin skin. I've seen other posts about this particular mod -- and actually refusing to be helpful because he didn't appreciate my attitude in complaining about unfair treatment. Sad.

[dick dasterdly]

So has anyone heard back after sending an email to 'support' for anything other than a software problem?

 

Genuine question, for which I fully expect to either receive another 'holiday' or be banned.

[metisdead]

The following is the description of this forum:

 

Quote

Forum support desk
If you have technical problems or general questions how to use the forum, please post here or email us at support[at]thaivisa.com

 

That said, this is not the place to complain about moderation, you can contact support[at]thaivisa.com with your complaints.

 

//Closed//