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bluesofa

Bangkok Bank online purchase problem

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I can't so far see anything regarding this, so I'll start a topic here.

 

I have a Bangkok Bank debit card/ATM card which I've used to make purchases online for a few years now.

 

A couple of weeks ago a payment was declined. Tried the next day, then when it failed again I phoned the call centre.

They went through the standard questioning and when they could 'see' no problem, gave me a reference number saying someone technical would call me back within 'five working days'. Sigh - so much for efficient service.

 

Just now I received the much awaited call - nine days later thanks to weekends and national holidays.

 

The girl told me straight away that I couldn't use my card for online purchases right now as they were 'improving the system'. That caused me to laugh quite a lot, much to the girl's embarrassment. She told me that all BKK Bank customers were in the same position.

I asked how could this be construed as an 'improvement' if it meant I couldn't use my card?

 

I also asked how long before the system would be running again? She had no answer to that question either. She said so many customers were angry about this, which to which I said it wasn't surprising as it could hardly be considered 'professional'.

I told her I would use my SCB debit card instead for now, as they hadn't 'improved' their system and it still worked.

She told me they would email when the issue was resolved.

 

Anyone else been having the same problem, as the call centre claims it is affecting all customers?

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Most of us with current Bangkok Bank cards can not even pay in person as very few places accept UnionPay (which was there only offering for an extended period and still what you normally get).  Do you perhaps have an old Visa card?

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My dying breed  BKK Bank visa card worked in Homepro 2 days ago

I understand you can now change to Mastercard debit card now

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FYI: Bangkok Bangkok also offer a Bangkok Bank MasterCard debit card.

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4 minutes ago, lopburi3 said:

Most of us with current Bangkok Bank cards can not even pay in person as very few places accept UnionPay (which was there only offering for an extended period and still what you normally get).  Do you perhaps have an old Visa card?

I do have an old Visa card. Despite the fact the card expires in seven years time, I'm aware that having a card with a four digit PIN will expire at the end of this calendar year.

 

I've spoken to the call centre about this already in the past, I told them there was no way I wanted a 'Useless Pay' card as I referred to it, and was told I can now opt for a Mastercard when I swap my old Visa card for a new card - free of charge.

 

This is specifically regarding making an online purchase through a website, not making a purchase at a shop, hence the title of the topic.

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My VISA card expires at end of the year,won't be accepting

one of those Chinese cards, Which bank still issues VISA cards,

tried CIMB and Siam Commercial,just Mastercard .

 regards worgeordie

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Hmm, so far no one has said when making an online purchase - using the internet - that they have had any problems over the past week.

Or does it just mean no one (so far) has tried that transaction?

 

When the call centre staff said as it was 'especially' when buying via Facebook, Paypal, and a third company (I can't remember right now), although it affected all 'online purchases'.

That's not exactly consist information, but then again I often don't expect anything else.

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Posted (edited)
On 7/24/2019 at 5:17 PM, bluesofa said:

Hmm, so far no one has said when making an online purchase - using the internet - that they have had any problems over the past week.

Or does it just mean no one (so far) has tried that transaction?

 

When the call centre staff said as it was 'especially' when buying via Facebook, Paypal, and a third company (I can't remember right now), although it affected all 'online purchases'.

That's not exactly consist information, but then again I often don't expect anything else.

Yup cannot use with paypal  "cannot validate" is error message

After a painful 10 minutes on the phone They (Bangkok bank )are phoning me back! 

Edited by poohy

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Posted (edited)
44 minutes ago, poohy said:

Yup cannot use with paypal  "cannot validate" is error message

After a painful 10 minutes on the phone They (Bangkok bank )are phoning me back! 

I'm sorry you're having the same hassle as me. Being selfish, I know now I'm not alone!

 

A couple of hours ago BKK bank called me again, to tell me exactly the same thing they told me two days earlier!

The only new thing the girl said was, that their technical department are working on an 'upgrade' right now and are testing it.

Apparently they say it will be sorted out "by next 'month", but no idea of when next month. She did say they will email everyone when the issue is resolved.

 

If you have another bank debit/credit card, then I'd suggest using that for now, as I was lucky enough being able to do.

 

Edited by bluesofa
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Just added my Krung thai bank and card 

Success immediately Payment sailed through!

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Just an update on this. Back in July:

On 7/24/2019 at 4:04 PM, bluesofa said:

I also asked how long before the system would be running again? She had no answer to that question either. She said so many customers were angry about this, which to which I said it wasn't surprising as it could hardly be considered 'professional'.

I told her I would use my SCB debit card instead for now, as they hadn't 'improved' their system and it still worked.

She told me they would email when the issue was resolved.

I haven't received any email from Bangkok Bank to tell me the issue has been resolved.

Yesterday I called them again, to find out if it had been resolved.

After going around the houses for a while, they admitted it hadn't. When I got angry, the girl I spoke to shouted at told me she would get someone to call me tomorrow to talk about it.

Can you believe this?

 

Just now, I received a call from the bank. The new girl wanted to know about my experience talking to them and how I felt about their customer service!!!!!

I told her if they had staff to resolve my two-month-old problem instead if wasting my time asking how I felt about it, it would be a much better idea, and put the phone down.

 

What a load of tossers.

 

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17 minutes ago, bluesofa said:

When I got angry, the girl I spoke to shouted at

There's your problem …..    it's not the west …   but it can be annoying all the same !

 

 

 

Edited by steven100

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On 7/24/2019 at 4:40 PM, worgeordie said:

My VISA card expires at end of the year,won't be accepting

one of those Chinese cards, Which bank still issues VISA cards,

tried CIMB and Siam Commercial,just Mastercard .

 regards worgeordie

My KBank debit card says "Visa". And for online purchases, they provide me with a "virtual card" that is Visa. The virtual card is working perfectly across every online purchase, including monthly subscriptions in the US, Europe, and Singapore. I have never had a problem with the physical card in any shop or ATM, and I have yet to have my virtual card declined anywhere. Another advantage being that if an ATM skims my physical card, it is useless to them for online purchases.

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On 7/24/2019 at 5:17 PM, bluesofa said:

Hmm, so far no one has said when making an online purchase - using the internet - that they have had any problems over the past week.

Used my BKB VISA debit card to buy return AirAsia tickets (Skyscanner/Trip.com) to Vietnam last week.

Went straight through, bank statement says payment via EDC.

Booked a room via Booking.com using the same card, also went straight through.

Edited by BritManToo

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7 minutes ago, BritManToo said:

Used my BKB VISA card to buy return AirAsia tickets (Skyscanner/Trip.com) to Vietnam last week.

Went straight through, bank statement says payment via EDC.

Booked a room via Booking.com using the same card, also went straight through.

Well at least it's working for you. This is what they said back in July, so some merchants do seem to be able to accept it:

"the call centre staff said as it was 'especially' when buying via Facebook, Paypal, and a third company (I can't remember right now), although it affected all 'online purchases'. "

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