Jump to content
BANGKOK 18 August 2019 16:07
hackjam

Car hire insurance company wont pay out

Recommended Posts

I have an insurance policy that covers excess on car hire world wide. I did have to use it once about 4 years ago, hired with Eurocar, damage was noted upon return, I paid around 300 euro, went to process to claim back and got refunded no problem.

Recently, again when returning a hire car in Europe, damage was noted and I had to pay 400 euro. Submitted claim, they acknowledged recipe of all relevant documentation and started to process claim. They then said that they had tried to contact the car hire company to obtain a "damage return document" and the rental company are not replying to them.

And that's the state of play at the moment.

Any advice how to move forward?

Share this post


Link to post
Share on other sites

Which insurance company?  Which rental service? Which Claims Service do they utilise?

Looking at their T&C might help to paint a picture.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...