TM30 online rejection

[Pib]

Yesterday evening I applied for TM30 registration as processor of house....attached passport, house registration (yellow book) and chanote (my name shown on chanote as usufruct owner).   Got a popup on the app saying "Register Successfully" and another one saying "Registration Succeed....please check your email."    Have checked my email "many" times since yesterday....to include looking in the Spam and Trash folders many times---no email form immigration.  

 

When I check registration status online it starts off by saying/implying the email has "not" been sent yet...like were it starts of, by saying "Please wait for the email from the Office....."     But it ends up implying maybe an email was already sent.

 

I've double, tripled checked the email address I used for the registration and it's correct.  I simply have not rec'd any email yet that supposedly is to confirm the email address.   

 

For those of your who have also submitted for TM30 "registration" how long did it take you to get the email to confirm your email address?   I'm not talking final approval, I mean the immigration email to confirm your email address?

 

 

 

 

 

[Airalee]

It’s amazing that all the seasoned posters here on TV are the ones that have problems (mine is a 2 month wait for a password so far) but all kinds of new posters are showing up with their tales of near instant approval and password issuance.

 

Go figure.

[rkidlad]

I got a pop up message saying "Confirm email successfully. Your username and password has been sent to your email address"

 

Well, I've looked through all my folders and it hasn't. Status still says "waiting for approval". 

 

*It's just changed and now my status says "Your registration was successful" It's telling me a username and password has been sent. Still no email. 

Edited August 20, 2019 by rkidlad

[Russ McD]

Im sure its different for all, and just maybe it depends on many factors. 

As a Condo owner with a yellow book, and pink id card, I got approved with user name and p/w in about 5 days.

Its not an easy website to use, granted, as some parts are translated, others not.

They don't specify what to send, but what I chose to send as supporting docs were :

• UK Passport (just id page, not visa)
• Thai Pink ID card copy
• Yellow House book (first 2 pages)
• Copy of Land registration I got when purchased condo
• An old letter I found from the Juristic Person certifying how long I lived there ... chucked in for good measure.

And as a hint, the website only takes uploads of 1Mb max, so suggest you compile in a single folder ready to upload, having checked the size first.  Annoyingly, if one is too large, the site makes you start the whole process again.

The email will come from [No-Reply]Immigration Bureau Thailand <[email protected]> 

So you know what to look for.

 

[Pib]

Russ
The email you mentioned is that the one to confirm your email address or the email providing login credentials?

[genobkk]

I did mine a month ago when I check status it just says verify your account email address, I never did get an email to verify, check spam folder, nothing 

[JohnnyBKK]

6 minutes ago, genobkk said:

I did mine a month ago when I check status it just says verify your account email address, I never did get an email to verify, check spam folder, nothing 

Your email must be "lost" then, you will have to register again with a new email.

[Don Dunkelblum]

 https://extranet.immigration.go.th/fn24online/

 

This TM30 website is cheeky i.e.:

- multiple times it indicates 'Successful (registration, change of password, etc, etc- but this is just to fool you).

- In addition: in my location, the local immigration staff have no clue or pretend to.

 

Lucky are those for whom it works..

 

 

[Pib]

48 minutes ago, JohnnyBKK said:

Your email must be "lost" then, you will have to register again with a new email.

 

Yesterday I submitted for registration via their Android app....went easy enough but never got the email they said they would send to validate my email.  Checked many, many times to include my Spam and Trash folders.  When checking the registration status it just says awaiting email validation.

 

So, a few minutes ago I tried to resubmit for registration using their browser website.  Entered all the info again along with the attachments.  When hitting submit I got below message saying my house is already registered surely because of my registration submission yesterday. 

 

Now my house was bought brand new by me from the developer....I'm the one and only person to ever live in the house...so, it's not registered by anyone before me.  Besides, if it had been registered I would have surely got the same notice when submitting for registration the first time yesterday.

 

Their system is just not working for everyone.   Apparently the validation emails are not really being sent in all cases.

 

[ubonjoe]

2 minutes ago, Pib said:

Apparently the validation emails are not really being sent in all cases.

It can take several days to get the email validation according to several posts I have seen.

Bangkok is slowest to get anything for the registration from what I have seen.

[Pib]

Since I couldn't "resubmit" my registration request I checked the status again, reentered my email address and reattached the supporting docs and then hit submit.  Basically "edited/updated" my registration request.  I used the browser website vs the Android app.   

 

This time I did not get the "your address is already registered message" but below message saying, "Registered successfully, Please check your email to confirm registration."   This is the same message I got yesterday when initially submitting my registration.   I checked...and rechecked many times to include in the Spam and Trash folders....no email.  And so far no email from my registration edit/update.

 

So, although their messages imply an email is immediately sent that is definitely not happening--at least for me.

 

[rkidlad]

27 minutes ago, ubonjoe said:

It can take several days to get the email validation according to several posts I have seen.

Bangkok is slowest to get anything for the registration from what I have seen.

After waiting nearly 4 weeks for my username and password from Bangkok, I finally got it today.

 

The email came a few hours after they said they had already sent it. 

[Pib]

Just now, rkidlad said:

After waiting nearly 4 weeks for my username and password from Bangkok, I finally got it today.

 

The email came a few hours after they said they had already sent it. 

The email you mention above, I'm assuming that's the email providing your User ID/password, and not the email validation email?   

 

And did you get an email validation email when you initially submitted?  Sound like you didn't.

[rkidlad]

Just now, Pib said:

The email you mention above, I'm assuming that's the email providing your User ID/password, and not the email validation email?   

 

And did you get an email validation email when you initially submitted?  Sound like you didn't.

When I first applied, I got an email straight away. I clicked on the link and it took me to the TM30 page. I checked my status and it said "waiting for confirmation".

 

Today I checked my status again and it told me it was a success and they'd sent me an email. The email didn't come 'til later. When I got the email, it stated my username and password. I entered them on the TM30 site and it automatically asked me to change my password. I did and logged in again. Now I can do my TM30 online.

[Pib]

1 minute ago, rkidlad said:

When I first applied, I got an email straight away. I clicked on the link and it took me to the TM30 page. I checked my status and it said "waiting for confirmation".

 

Today I checked my status again and it told me it was a success and they'd sent me an email. The email didn't come 'til later. When I got the email, it stated my username and password. I entered them on the TM30 site and it automatically asked me to change my password. I did and logged in again. Now I can do my TM30 online.

OK, so you did get the email validation email straight away.  I'm not getting that....didn't get it when first submitting the registration yesterday nor today when doing an edit/update.

[rkidlad]

2 minutes ago, Pib said:

OK, so you did get the email validation email straight away.  I'm not getting that....didn't get it when first submitting the registration yesterday nor today when doing an edit/update.

You can check your status on the TM30 site using your Thai landlord's Thai ID number and email. If it doesn't have a record of you, I guess the email didn't go through. 

[Pib]

Just now, rkidlad said:

You can check your status on the TM30 site using your Thai landlord's Thai ID number and email. If it doesn't have a record of you, I guess the email didn't go through. 

Yes.  I'm doing that.  I'm the landlord so to speak....I'm the processor/owner of the house....first one to submit for registration for my address....see my earlier emails.

[sussex]

3 hours ago, Pib said:

Russ
The email you mentioned is that the one to confirm your email address or the email providing login credentials?

It took 7 days for me to receive the 'confirm email address' email. So don't give up hope yet! 

 

No password or username 10 days later though (Chaeng Wattana).

[Pib]

Just now, sussex said:

It took 7 days for me to receive the 'confirm email address' email. So don't give up hope yet! 

 

No password or username 10 days later though (Chaeng Wattana).

Alrighty!!!!  I now have hope again. 

 

Tomorrow I'm going to CW to renew my retirement extension of stay.  If they require me to visit the TM30 counter as part of the renewal process (like pay a fine since I have never-ever filed a TM30) then maybe I can also ask about my TM30 registration submission.

[sussex]

1 hour ago, Pib said:

Since I couldn't "resubmit" my registration request I checked the status again, reentered my email address and reattached the supporting docs and then hit submit.  Basically "edited/updated" my registration request.  I used the browser website vs the Android app.   

 

This time I did not get the "your address is already registered message" but below message saying, "Registered successfully, Please check your email to confirm registration."   This is the same message I got yesterday when initially submitting my registration.   I checked...and rechecked many times to include in the Spam and Trash folders....no email.  And so far no email from my registration edit/update.

 

So, although their messages imply an email is immediately sent that is definitely not happening--at least for me.

 

I also tried doing a new submission but my address was in the system already, so i decided to just wait and see, and the email confirmation link did come eventually. But now 'waiting for approval'. 

[Pib]

Sounds like maybe which immigration office a person uses determines how fast the TM30 registration process goes.  I expect the Chaeng Wattana (Bangkok) is the largest and busiest immigration office in the country by a long shot and maybe the slowest in processing TM30 registrations.  

[Youlike]

Well my solution is to not sleep in Thai hotels anymore, better fly abroad and spend all money there. Saves a lot of hassle with the reporting.

[berrec]

15 hours ago, Youlike said:

Well my solution is to not sleep in Thai hotels anymore, better fly abroad and spend all money there. Saves a lot of hassle with the reporting.

Re flying abroad, "departing the Kingdom" I think you will find that if I read the immigration act correctly you have to report the TM30 process on your return within the same time frame as for people that change provinces ........... if wrong please correct me!

[Pib]

23 hours ago, Pib said:

Sounds like maybe which immigration office a person uses determines how fast the TM30 registration process goes.  I expect the Chaeng Wattana (Bangkok) is the largest and busiest immigration office in the country by a long shot and maybe the slowest in processing TM30 registrations.  

To add to my post above from yesterday, today I was at Chaeng Wattana doing my annual retirement extension of stay renewal and had to file a TM30.  When setting down with the immigration officer in the Long Stay area "L" to review the paperwork for the extension one of the first things she looked for was a TM30 receipt.   Of course I didn't have one as I've never filed one in the 11 years years being  in Thailand...and this was my 10th extension of stay at CW....a TM30 receipt has never been required before.   

Anyway the officer did most of the work to approve my extension of stay, but then gave me a blank TM30 with a queue number attached for the TM30 area (area/counters B...and they only have two counters in area B to process TM30s).   The officer had a whole stack of blank TM30s with queue numbers on her desk....seemed to be giving them to most people....only partially processing their extension of stay renewal package until it was determined whether a TM30 was onfile or not.  

 

My TM30 queue number was 256....and it was approx 10:00am.  The officer said to come back to finish-up the extension processing/approval after checking with the TM30 Area B folks...see if I needed to complete a TM30...pay a fine..etc.  Went to area B....it was packed with a couple hundred people...they were only up to queue number 106.   1200-1300 lunch time arrived....my queue number wasn't even close to be called yet....they are now only up to around queue #155 when stopping for lunch. 

 

My #256 was finally called around 3pm.  Had to complete a TM30 and pay an Bt800 fine....I now have a TM30 receipt and can go back to the Long Stay area L to complete processing of my extension of stay. 

 

However, before I leave the TM30 area B which is collecting Bt800 fines from many people I ask is this the section that also processes "online TM30 registrations."  I even opened my Section 38 (TM30) app to show I'm awaiting the verification email....said  I submitted the registration 3 days ago...haven't got any email.  The area B rep said yes they are the ones that process the online registration for those folks serviced by Chaeng Wattana and I probably will not receive the verification email "for at least 10 days....maybe one month."  Well, that explains why I hadn't got any verification email yet.   I now got back to the Long Stay Area L to see about finishing up my extension approval. I would estimate there are at least still 200 people in Area B area waiting to process TM30s.

 

Now back to the Long Stay L area. Now that I have a TM30 receipt the officer continues the final processing of my extension....that gets done just a few minutes before 4pm.  As I'm walking out of immigration (and all of immigration is still packed with people in all areas) I check to see what queue number they are up to in the TM30 area B....they are now up to queue #354 and I estimate there are easily still over 100 people waiting to be called to process TM30s.

 

With all my previous retirement extensions of stay over the last decade I've always been done, finished, out door way before the noon lunch hour...usually I'm done by 11am.  But today, since I had to get a TM30 filed and get receipt I didn't leave immigration until 4pm...and I was there for their opening at 8:30am.

 

While waiting to be called today, around 9:30am I decided to submit registration for their "Immigration eServices" using their Android app where you can do 90 day address reporting.   When I submitted the registration it said a verification email would be sent to finalize activation of the registration....it gave the impression it was sent immediately.  But once again like for the Section 38 (TM30) registration, no email arrived....also checked my Spam and Trash folders...no email.  Thought to my self this is probably going the same route as the verification email for the Section 38 app...it may be weeks or longer before it arrives (if it ever arrives).   But lo and behold at exactly 1130am the email arrives, I click the activation link, and my account is now activated....I can now log onto Immigration eServices. 

 

Since that Immigration eServices email arrived that confirmed to me there is nothing wrong with my email address...and the verification email for the Section 38 (TM30) registration simply has not been sent yet which as already mentioned the Area B/TM30 section rep told me a few hours later that it will probably take 10 to 30 days (assuming the registration passes whatever preliminary review they use).

 

Yes, for the first time in a decade I had a full day at Chaeng Wattana thanks to needing a TM30 receipt in order to process my retirement extension of stay.

 

 

Edited August 21, 2019 by Pib

[JohnnyBKK]

14 minutes ago, Pib said:

To add to my post above from yesterday, today I was at Chaeng Wattana doing my annual retirement extension of stay renewal and had to file a TM30.  When setting down with the immigration officer in the Long Stay area "L" to review the paperwork for the extension one of the first things she looked for was a TM30 receipt.   Of course I didn't have one as I've never filed one in the 11 years years being  in Thailand...and this was my 10th extension of stay at CW....a TM30 receipt has never been required before.   

Anyway the officer did most of the work to approve my extension of stay, but then gave me a blank TM30 with a queue number attached for the TM30 area (area/counters B...and they only have two counters in area B to process TM30s).   The officer had a whole stack of blank TM30s with queue numbers on her desk....seemed to be giving them to most people....only partially processing their extension of stay renewal package until it was determined whether a TM30 was onfile or not.  

 

My TM30 queue number was 256....and it was approx 10:00am.  The officer said to come back to finish-up the extension processing/approval after checking with the TM30 Area B folks...see if I needed to complete a TM30...pay a fine..etc.  Went to area B....it was packed with a couple hundred people...they were only up to queue number 106.   1200-1300 lunch time arrived....my queue number wasn't even close to be called yet....they are now only up to around queue #155 when stopping for lunch. 

 

My #256 was finally called around 3pm.  Had to complete a TM30 and pay an Bt800 fine....I now have a TM30 receipt and can go back to the Long Stay area L to complete processing of my extension of stay. 

 

However, before I leave the TM30 area B which is collecting Bt800 fines from many people I ask is this the section that also processes "online TM30 registrations."  I even opened my Section 38 (TM30) app to show I'm awaiting the verification email....said  I submitted the registration 3 days ago...haven't got any email.  The area B rep said yes they are the ones that process the online registration for those folks serviced by Chaeng Wattana and I probably will not receive the verification email "for at least 10 days....maybe one month."  Well, that explains why I hadn't got any verification email yet.   I now got back to the Long Stay Area L to see about finishing up my extension approval. I would estimate there are at least still 200 people in Area B area waiting to process TM30s.

 

Now back to the Long Stay L area. Now that I have a TM30 receipt the officer continues the final processing of my extension....that gets done just a few minutes before 4pm.  As I'm walking out of immigration (and all of immigration is still packed with people in all areas) I check to see what queue number they are up to in the TM30 area B....they are now up to queue #354 and I estimate there are easily still over 100 people waiting to be called to process TM30s.

 

With all my previous retirement extensions of stay over the last decade I've always been done, finished, out door way before the noon lunch hour...usually I'm done by 11am.  But today, since I had to get a TM30 filed and get receipt I didn't leave immigration until 4pm...and I was there for their opening at 8:30am.

 

While waiting to be called today, around 9:30am I decided to submit registration for their "Immigration eServices" using their Android app where you can do 90 day address reporting.   When I submitted the registration it said a verification email would be sent to finalize activation of the registration....it gave the impression it was sent immediately.  But once again like for the Section 38 (TM30) registration, no email arrived....also checked my Spam and Trash folders...no email.  Thought to my self this is probably going the same route as the verification email for the Section 38 app...it may be weeks or longer before it arrives (if it ever arrives).   But lo and behold at exactly 1130am the email arrives, I click the activation link, and my account is now activated....I can now log onto Immigration eServices. 

 

Since that Immigration eServices email arrived that confirmed to me there is nothing wrong with my email address...and the verification email for the Section 38 (TM30) registration simply has not been sent yet which as already mentioned the Area B/TM30 section rep told me a few hours later that it will probably take 10 to 30 days (assuming the registration passes whatever preliminary review they use).

 

Yes, for the first time in a decade I had a full day at Chaeng Wattana thanks to needing a TM30 receipt in order to process my retirement extension of stay.

 

 

It's cheaper to pay the fine if you get caught than to go there, pay at least 500 thb of taxi and lose 8 hours. Not worth it for sure, unless it's an extension and you have no choice.

[Martyp]

15 minutes ago, Pib said:

To add to my post above from yesterday, today I was at Chaeng Wattana doing my annual retirement extension of stay renewal and had to file a TM30.  When setting down with the immigration officer in the Long Stay area "L" to review the paperwork for the extension one of the first things she looked for was a TM30 receipt.   Of course I didn't have one as I've never filed one in the 11 years years being  in Thailand...and this was my 10th extension of stay at CW....a TM30 receipt has never been required before.   

Anyway the officer did most of the work to approve my extension of stay, but then gave me a blank TM30 with a queue number attached for the TM30 area (area/counters B...and they only have two counters in area B to process TM30s).   The officer had a whole stack of blank TM30s with queue numbers on her desk....seemed to be giving them to most people....only partially processing their extension of stay renewal package until it was determined whether a TM30 was onfile or not.  

 

My TM30 queue number was 256....and it was approx 10:00am.  The officer said to come back to finish-up the extension processing/approval after checking with the TM30 Area B folks...see if I needed to complete a TM30...pay a fine..etc.  Went to area B....it was packed with a couple hundred people...they were only up to queue number 106.   1200-1300 lunch time arrived....my queue number wasn't even close to be called yet....they are now only up to around queue #155 when stopping for lunch. 

 

My #256 was finally called around 3pm.  Had to complete a TM30 and pay an Bt800 fine....I now have a TM30 receipt and can go back to the Long Stay area L to complete processing of my extension of stay. 

 

However, before I leave the TM30 area B which is collecting Bt800 fines from many people I ask is this the section that also processes "online TM30 registrations."  I even opened my Section 38 (TM30) app to show I'm awaiting the verification email....said  I submitted the registration 3 days ago...haven't got any email.  The area B rep said yes they are the ones that process the online registration for those folks serviced by Chaeng Wattana and I probably will not receive the verification email "for at least 10 days....maybe one month."  Well, that explains why I hadn't got any verification email yet.   I now got back to the Long Stay Area L to see about finishing up my extension approval. I would estimate there are at least still 200 people in Area B area waiting to process TM30s.

 

Now back to the Long Stay L area. Now that I have a TM30 receipt the officer continues the final processing of my extension....that gets done just a few minutes before 4pm.  As I'm walking out of immigration (and all of immigration is still packed with people in all areas) I check to see what queue number they are up to in the TM30 area B....they are now up to queue #354 and I estimate there are easily still over 100 people waiting to be called to process TM30s.

 

With all my previous retirement extensions of stay over the last decade I've always been done, finished, out door way before the noon lunch hour...usually I'm done by 11am.  But today, since I had to get a TM30 filed and get receipt I didn't leave immigration until 4pm...and I was there for their opening at 8:30am.

 

While waiting to be called today, around 9:30am I decided to submit registration for their "Immigration eServices" using their Android app where you can do 90 day address reporting.   When I submitted the registration it said a verification email would be sent to finalize activation of the registration....it gave the impression it was sent immediately.  But once again like for the Section 38 (TM30) registration, no email arrived....also checked my Spam and Trash folders...no email.  Thought to my self this is probably going the same route as the verification email for the Section 38 app...it may be weeks or longer before it arrives (if it ever arrives).   But lo and behold at exactly 1130am the email arrives, I click the activation link, and my account is now activated....I can now log onto Immigration eServices. 

 

Since that Immigration eServices email arrived that confirmed to me there is nothing wrong with my email address...and the verification email for the Section 38 (TM30) registration simply has not been sent yet which as already mentioned the Area B/TM30 section rep told me a few hours later that it will probably take 10 to 30 days (assuming the registration passes whatever preliminary review they use).

 

Yes, for the first time in a decade I had a full day at Chaeng Wattana thanks to needing a TM30 receipt in order to process my retirement extension of stay.

 

 

This must be your first time on Thaivisa Forum? You you knew nothing about TM30 until today?

 

 I was at CW this morning too to do a 90 day report.

[JohnnyBKK]

Just now, Martyp said:

This must be your first time on Thaivisa Forum? You you knew nothing about TM30 until today?

 

 I was at CW this morning too to do a 90 day report.

Did they ask for tm30 too for the 90 days report ??

[Pib]

11 minutes ago, Martyp said:

This must be your first time on Thaivisa Forum? You you knew nothing about TM30 until today?

 

 I was at CW this morning too to do a 90 day report.

I've knew about the TM30 for a long time...the form that most individual farangs never filed because immigration didn't really care or enforce (until just recently) unless you were a hotel/landlord renting out places.   

 

For the individual, immigration just really didn't care nor enforce the TM30 law until very recently...this year.  

[Pib]

17 minutes ago, JohnnyBKK said:

It's cheaper to pay the fine if you get caught than to go there, pay at least 500 thb of taxi and lose 8 hours. Not worth it for sure, unless it's an extension and you have no choice.

Well, about 3 of those 8 hours was the annual retirement extension of stay renewal time....a renewal where they have never asked me for a TM30 receipt over the past decade.  But today they did require a TM30 receipt since immigration is now enforcing TM30 requirements for "individuals"...enforcement they have been very, very lax on for the past few decades when it comes to individuals.  Most of the enforcement over the years has been on hotels/rental landlords/etc., and not individuals.  

 

So, instead of being able to complete my annual extension of stay by around 11am I was there until 4pm because I needed a TM30 receipt for the extension of stay package....and based on TM30 queue numbers I decribed earlier there were probably 400 to 500 people filing TM30s today at CW...and CW only has two counters (counter B1 and B2) for TM30 filings....with only two counters the filings go slow.

[JohnnyBKK]

2 hours ago, Pib said:

Well, about 3 of those 8 hours was the annual retirement extension of stay renewal time....a renewal where they have never asked me for a TM30 receipt over the past decade.  But today they did require a TM30 receipt since immigration is now enforcing TM30 requirements for "individuals"...enforcement they have been very, very lax on for the past few decades when it comes to individuals.  Most of the enforcement over the years has been on hotels/rental landlords/etc., and not individuals.  

 

So, instead of being able to complete my annual extension of stay by around 11am I was there until 4pm because I needed a TM30 receipt for the extension of stay package....and based on TM30 queue numbers I decribed earlier there were probably 400 to 500 people filing TM30s today at CW...and CW only has two counters (counter B1 and B2) for TM30 filings....with only two counters the filings go slow.

I prefer to not bother with TM30 and 90 days report then, pay the fine if caught and that's it. I will exit the country before any extension is due.