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Ling Kae

How to check usage with Truemove?

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I don't know what's going on with my prepaid credit with Truemove. 

 

I have an internet package that has plenty of gb's left and time. But my credit is slowly going down even though I very rarely send sms's or make actual calls.

 

Can somebody tell me how I can exactly see how my credit is disappearing? 

 

Is there a way for me to see my usage? 

 

Any help would be great,  thank you. 

 

 

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There is a phone app that works.

 

True will over bill you if you don't keep tabs on it.

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When I searched for the apps in Google play, several came up. I don't know which one to use.

 

I am a bit lost with all this.

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18 minutes ago, JimmyTheMook said:

There is a phone app that works.

 

True will over bill you if you don't keep tabs on it.

So how would they know if you keep tabs on it or not?

 

image.png.a0c03654388ed6029679acc42e56e4b6.png

 

 

Edited by ThePioneer

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Thanks I'll do that shortly.

 

I have never asked for anything, be it a sms or subscription. 

 

Would they charge me for an incoming message from themselves or others, surely not?

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1 hour ago, KneeDeep said:

1.png

Ok so I cancelled both of these.

 

When I did the second one I  immediately got 2 sms's in Thai.  One confirmed a horoscope service cancellation and one confirmed a modeling cancellation.  Both of which I never subscribed too.

 

Thanks.

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You need to go to a True office and demand a refund on the bogus SMS messages...they did me the same way...quit sending me my monthly statement while charges were increasing...went into office...demanded a printout of my monthly statements for past three months.

 

They were allowing 3 different scam companies (probably True also)...to charge me for bogus SMS messages...had I not confronted them they would still be doing so...

 

They gave me a credit on my cell phone bill should I make any long distant call or SMS messages...then charges would be deducted from my cell phone credit...

 

It is a scam...I personally do not trust them...not the first time they did not pass the smell test...

 

Can not change TV packages online...must go into office...whereupon I was informed they would need 1,000 baht to change to a less costly package...I asked why on earth you want to charge for that...lady replied a TV tech would need to be dispatched to my home to change out cable box in home...total bogus B S...when she saw my face...she quickly recanted and said it was my lucky day...her manager was waiving the 1,000 baht charge for me...

 

It was all I could do not to laugh in their faces...

 

Good Luck!

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22 minutes ago, Puchaiyank said:

You need to go to a True office

Hello thanks for your reply.  It started about 20 days ago and I was furious so I did what you suggested. I lost about 100 baht or so.

 

So the first girl took my phone and sent some codes and cancelled all the sms's. Then she passed me onto a manager who said, now she cancelled everything already.

 

I said what about my 100 baht that disappeared? Manager logged into a pc and brought up my number. She said I  give you 20 GB for 1 Month free, is that ok? So I took it as it more than what I had lost.

 

Then in the last 2 days some junk sms's started coming in again and my bahts started going down again.

 

Hopefully the 2 codes I have sent will stop this. If not I will go back to them again.

 

I will also make sure I don't leave more than 50 baht in my account when I leave, just can't trust them. Cheers. 

  • Thanks 1

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Don't know if this is any help but get your dialler up on your phone. Press * then dial 1 2 3 and then press # and call. It will tell you how much you have left on phone. If I have got the wrong end of the stick, apologies!!

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