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TM.30 "Import Data in sequence (1) is incorrect."

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All, how do I correct online TM-30 registration error in subject line? My realtor set me up with an online account to do my TM-30, I logged on this morning, my account was there, all looked good, but no TM-30 info so I entered all the required fields, clicked "insert into speadsheet," the data populated successfully.  All looked good, but when I go to save, it will not allow Save because the error message "Import Data in sequence (1) is incorrect" comes up. After several attempts, I gave up. Any solutions? (thanks in advance)  

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I've never done one and have no plans on doing so, but have you tried the app on your phone? It appears to be much more user-friendly. 

 

 

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I had exactly the same error message when doing my TM30 online, I was using Chrome.
I remembered some posters saying Chrome didn’t work for them so I did the exact same procedure in Internet Explorer........ success !!

Also seen a similar post where Microsoft Edge was successful.

If you are using Chrome try changing browser.

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I had the same problem the first time with Chrome. After a while I realised that the automatic translation in Chrome was still on, after submitting (or Save) the original website (Thai) it was accepted.

 

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For those using the Excel import method, have you noticed whether entering your visa type as 4 (1 year) it then automatically gets imported as a 3 (90 day) and therefore enters a 90 day date limit for your visa expiry? I couldn't see a way round this apart from manually inputting each person's data rather than importing via Excel.

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I kept on getting the same message, and eventually gave up.  I then downloaded the App 38 application to my phone. It uses the same user name and password as the online TM30.  It took about one minute, or less, to complete the required information, and when I clicked on "submit" it told me that I had already completed the TM30 online earlier that morning. So my online was successful, even though I got the "import data in sequence(1) is incorrect" message.  TIT. 

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2 hours ago, Andrew Dwyer said:

I had exactly the same error message when doing my TM30 online, I was using Chrome.
I remembered some posters saying Chrome didn’t work for them so I did the exact same procedure in Internet Explorer........ success !!

Also seen a similar post where Microsoft Edge was successful.

If you are using Chrome try changing browser.

Firefox also works with the TM30 system

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Guys, this is so helpful - by the way, I emailed Thai Elite Visa (the type I have) saying the problem and could immigration provide a fix recommendation.  The word I got back from them is immigration says "the website is not capable at the moment, use the application."  Thank you all so much.

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Helpful hint......I went back into the Thai immigration website and my account.  I looked for TM-30 data, there was none in the spreadsheet on me.  I then did a search with the search function using dates.....bingo, the spreadsheet populated with 5 different entries.....meaning it did accept my three google chrome entries (as well as my Firefox and Explorer).

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