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THAI defends food service after passenger complains on Facebook

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Posted (edited)
On 10/7/2019 at 7:08 PM, oldhippy said:

Like everything else in Thailand: varies from good to terrible.

When I fly with THAI, I always bring my own sandwiches, somethimes the other passengers envy me, sometimes I throw them in a bin upon arrival.

 

 

  Quatar , the best for quality food. service, comfort, and price .  Thai air , no thx..

 

Edited by elliss

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42 minutes ago, White Christmas13 said:

use your brain pensioners don't have much money duh

Whoosh!!!

 

For info, many pensioners fly in Business Class.

 

29 minutes ago, josephbloggs said:

It was quite obviously a joke.

Thank you.

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6 minutes ago, treetops said:

Whoosh!!!

 

For info, many pensioners fly in Business Class.

 

Thank you.

So pensioners who just rely on the pension and have no private pension(super)

can afford to travel 1st class from Australia to Thailand twice a year ? pull

the other leg

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16 minutes ago, Fex Bluse said:

Oh wow, you are really clutching at straws now. Rather than answer any of my questions (again!) you instead pick an article to discredit Skytrax, although it doesn't do a great job at all and pretty much admits they are legit as a passenger survey. 

 

The article does say though that the Apex awards are better(?). So Thai won last month for best in-flight food at the Apex awards. 

 

Go ahead, dig up someone discrediting that if you want. But your article itself said the Apex awards are not questionable (and they do usually roughly equate with the Skytrax awards, (why could that be?) Or, perhaps, answer a direct question about what your recent experiences on Thai are and why you hate them. Please, give me something. You are the most frustrating poster on here, never giving facts or first hand experience, and refusing to answer any direct questions. 

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1 hour ago, josephbloggs said:

I notice a trend here.  The people who actually fly on TG say they are pretty good, and the people who don't say they are the worst airline in the world.  Or someone had a bad lunch 15 years and has never flown them since, so therefore they are the worst airline around.  
Regular flyers appreciate them for what they are - a pretty good regional airline with decent service.  

By the way this was my IFE screen the last time I flew Singapore Airlines to Singapore (and no it wasn't touch screen, the finger was for scale).  It had an even smaller IFE selection than Thai.  Thai flies brand new A350s to SIngapore.  Does that mean I should spout off that SG is the worst airline in the world?  Or did I just happen to pick a flight with one of their older planes?  Food was atrocious too.

Some of us had either silver or gold frequent flyer cards with THAI all those years ago before we gave up. Admittedly a long time past. A couple of further points: first is the significant difference between long-haul and regional short haul. Most of us (other than the guys from Perth) have a large choice re long-haul. As for regional short journeys the same certainly applies for a route such as HKG-BKK. For such a short trip as BKK-SIN it probably doesn't matter which airline, but faced with a choice between THAI and Singapore, I would look elsewhere for the Cathay Pacific BKK-SIN option, subject to the flight time being OK and if that didn't fit maybe one of the discount airlines.

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2 minutes ago, White Christmas13 said:

So pensioners who just rely on the pension and have no private pension(super)

can afford to travel 1st class from Australia to Thailand twice a year ? pull

the other leg

Your initial post did not limit it to those who "just rely on the pension and have no private pension(super)", nor did it mention 1st Class, nor did it mention twice a year so now your stretching things just to justify a poor post which I joked about due to the poor syntax.  Other(s) got the joke but you chose to keep on digging even after it was pointed out.  Slow day perhaps?

 

 

  • Haha 1

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Posted (edited)
1 hour ago, La Migra said:

I never knew so many people pick an airline based on the food. Baffles me.  Price, duration, comfort...plus overall safety are my considerations.  If offered food I don't like, I don't eat it.

Also, why do you need to eat while flying? Or so often.

If you get on a flight at midnight, why do you need to snack?

 

When comparing airlines for making a choice, the food makes a difference particularly when taking a long-haul flight. Even short-haul. All things being equal I will give consideration to the better food provider. And if travelling BC its certainly an issue. All part of the journey being a pleasurable experience rather than an endurance test.

Edited by SheungWan
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6 minutes ago, treetops said:

Your initial post did not limit it to those who "just rely on the pension and have no private pension(super)", nor did it mention 1st Class, nor did it mention twice a year so now your stretching things just to justify a poor post which I joked about due to the poor syntax.  Other(s) got the joke but you chose to keep on digging even after it was pointed out.  Slow day perhaps?

 

 

If you would have read some of my other post you

would have realized that, I mentioned many times

in other topics, and the ones you seen in 1st class

are most properly business men or retired 

business men.

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1 minute ago, White Christmas13 said:

If you would have read some of my other post you

would have realized that, I mentioned many times

in other topics, and the ones you seen in 1st class

are most properly business men or retired 

business men.

If I had read any of your other posts that contained as much nonsense as the initial one in this thread I would have commented appropriately or laughed at them too.

 

Even if premium passengers are "most properly business men or retired business men" (sic) that does not exclude pensioners from being there too.  Get over the fact you posted rubbish.

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2 hours ago, Just Weird said:

Yeah, right, 'course you did...

Yeah I did, what's your problem?

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2 minutes ago, SheungWan said:

Some of us had either silver or gold frequent flyer cards with THAI all those years ago before we gave up. Admittedly a long time past. A couple of further points: first is the significant difference between long-haul and regional short haul. Most of us (other than the guys from Perth) have a large choice re long-haul. As for regional short journeys the same certainly applies for a route such as HKG-BKK. For such a short trip as BKK-SIN it probably doesn't matter which airline, but faced with a choice between THAI and Singapore, I would look elsewhere for the Cathay Pacific BKK-SIN option, subject to the flight time being OK and if that didn't fit maybe one of the discount airlines.

Interesting point. In the past I have been a Thai ROP Gold Card holder. Since, I have been a Gold Card holder of the FF program with Etihad and and more recently Emirates. 

 

I don't care much for the privileges FF membership provides, I care more for cost vs quality of service - when a better airline offers a better experience on the same route for less its going to impact the airline. 

 

When flying regionally TG to Singapore is cheaper than with SIN. To Indonesia and Malaysia the flight reliability and service is much better to the point its worth the extra to fly TG. 

To Japan the TG flights are always full so it could be better than JAL and ANA, I don't know though as I've not recently flow with JAL or ANA, but I see a lot of Japanese folk on the TG flights when the prices with JAL and ANA are quite similar. 

 

To the UK (LHR) TG is competing with BA and EVA who provide solid competition on a route where the 'standard' is somewhat sub-par compared to the ME airlines making the ME stop off a more desirable for many, especially if the final destination LHR (London) is not sufficiently convenient and warrants consideration of a stop off and connection to an alternative UK airport. I imagine the same could be said for many other EU destinations. 

 

 

TG get a lot of stick, that may just be 'familiarity breeding contempt' - but a few airlines covering the same routes TG cover seem to do it reliably and more consistently a touch better for a touch less. 

 

My next 3 or 4 flights will be with Emirates on a route Thai Airway covers, Thai Airways also covers the same route with departure and arrival times which suit me better - but the Emirates experience is just better to warrant traveling with them.

 

That said, I'm also about to book with TG for early 2020 because while expectations are low, it's not that bad and the price point is similar to ANA and JAL so I may as well go with the devil I know, the flight times are also far more suitable for my family and I. 

 

As for the food - If I were served a 'pot like that' I too would have issue and complain. 

 

The only concern I now have (which is rather minute) is if a flippant and arrogant flight attendant tells me I have to 'go and get it myself' when I ask for a second beer a few hours into a flight - Unfortunately 'Thainess' cannot be eradicated from all of the staff, the majority of whom work hard yet are let down by a handful of entitled characters who are most certainly not of a service mind (safety is obviously a more important facet of an FA's job).

 

 

 

 

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It is not the quality of food only, also their arrogant service lacks organisation. Flew in from Europe a few days ago. Appetizer drinks came AFTER dinner was served. We got crackers only before the meal. A second bread roll together with the meal was not allowed and the second serve for this came on the other side only and serving 5 rows only. Purser gave up and started talking for minutes with the other stewards. Ignoring all passengers. Second round for the bread came AFTER all passengers finished eating. Amazing how this service sucks, over and over again. We fly long haul on Thai 5 times a year at least and over the last 10 years. Never ever got a "normal" meal without having something missing/wrong or being "smooth as silk". Yes, Eva is better as well as Qatar is and even British Airways / Lufthansa. However, Thai flies us easily between Europe and Chiang Mai.

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1 minute ago, invex said:

It is not the quality of food only, also their arrogant service lacks organisation. Flew in from Europe a few days ago. Appetizer drinks came AFTER dinner was served. We got crackers only before the meal. A second bread roll together with the meal was not allowed and the second serve for this came on the other side only and serving 5 rows only. Purser gave up and started talking for minutes with the other stewards. Ignoring all passengers. Second round for the bread came AFTER all passengers finished eating. Amazing how this service sucks, over and over again. We fly long haul on Thai 5 times a year at least and over the last 10 years. Never ever got a "normal" meal without having something missing/wrong or being "smooth as silk". Yes, Eva is better as well as Qatar is and even British Airways / Lufthansa. However, Thai flies us easily between Europe and Chiang Mai.

If I wanted Europe to Chiang Mai I would probably be travelling with Cathay Pacific.

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44 minutes ago, SheungWan said:

Some of us had either silver or gold frequent flyer cards with THAI all those years ago before we gave up. Admittedly a long time past. A couple of further points: first is the significant difference between long-haul and regional short haul. Most of us (other than the guys from Perth) have a large choice re long-haul. As for regional short journeys the same certainly applies for a route such as HKG-BKK. For such a short trip as BKK-SIN it probably doesn't matter which airline, but faced with a choice between THAI and Singapore, I would look elsewhere for the Cathay Pacific BKK-SIN option, subject to the flight time being OK and if that didn't fit maybe one of the discount airlines.

I agree with a lot of that.  I've been here since 1995 and back in those days and the early 2000's I used to avoid Thai at all costs - didn't fly on them for years.  Old aircraft, bad food, just generally bad and not a patch on their regional competitors such as Cathay or Singapore.

I came back to them 7-8 years ago and they are MUCH improved.  These days, for regional flights, they are as good as anyone and better than most and they are my airline of choice.  Short to mid haul they are great.  (Generally) new planes, good in-flight service, pleasant staff.  Even as far as Japan I would choose Thai.  For anything longer I would not.  Long haul they are just not as good as Emirates, Qatar, Etihad etc.

My issue is with the grumps on here who refuse to acknowledge that Thai are a decent airline to travel on these days.  Not on all routes (especially those that still use the 747), but on most.  This is not 2005, it is 2019 and a lot has changed.  But most of those grumps have not been on an aircraft for years....

 

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Boycotted Thai Airlines some time ago after appalling service. BKK - LON.

Would never fly with them again.

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