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Bassosa

Hotel manager salary in Chiang Mai

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What does a "Hotel Manager" actually do to make his/her salary?

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There is a "Thailand Salary Guide 2019" here – managers with 5+ years experience typically from 80k baht a month and up to 200k (or more?), there is no salary mentioned for managers with less than 5-years experience (however, don't presume they work for free)...🙂

 

My next door Thai neighbor is a manager (but not hotel), and he makes more than 300k a month.

 

Might be that less experienced managers, and some foreigners, can be found for (a lot) less plus room and board...🤔

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There is a "Thailand Salary Guide 2019" here – managers with 5+ years experience typically from 80k baht a month and up to 200k (or more?), there is no salary mentioned for managers with less than 5-years experience (however, don't presume they work for free)...[emoji846]
 
My next door Thai neighbor is a manager (but not hotel), and he makes more than 300k a month.
 
Might be that less experienced managers, and some foreigners, can be found for (a lot) less plus room and board...[emoji848]

That’s a very high salary, especially for a Thai in Thailand. Does he work for a MNC? I can’t imagine a Thai corporation paying such salaries unless he is top management/director level.


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6 hours ago, Bassosa said:

 

 

We were thinking of offering 17k-20k base salary plus bonuses based on occupancy numbers and holiday pay of one month.


 

You will not get much of a manager for that, likely somebody lacking competence or looking to find a way into the till or even both in one.

 

A trustworthy house maid with 5 years good experience and no education can make 15K+ working in a quality home, that is with a live in room and meals.  Basic maid in easily makes 10-12K. So 17k for a manager has to be on the bottom of the barrel.

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27 minutes ago, BestB said:

For 2 reasons

1. What i found is that Thai are not very good at understanding performance base and for example if they get bonuses through out the high season but no bonuses throughout the low they will simply quit, because their rational is it is not their fault its low season, so they should be getting bonus either way

2. In Thailand, yearly bonus is the standard

3. You may find someone working for a full year would be a miracle

 

Example for you, housekeeping staff in my place are super happy during high season because they get lots of tips, in low season they quit because not as much tips or no tips at all, and naturally no work either. but they not willing to understand low/high and expect to make same kind of tips all year round.

 

I up the salary for staff who work for long time and show interest in their job, all past employees believe just showing up to work is enough reason to get payrise. They do as little as possible but start to whinge and cry demanding pay rise. Latest case, i issued one with 2 warning letters for failing to perform and consistently creating problems of some nature. Instead of changing her ways, she started to complain that she should be getting pay rise because she worked for almost a year.

 

I see you have Western ideas of how to run a business, you can pack your ideas and flush it down the toilet. This is NOT how Thai think and operate. They nicer you are the less employees will do and once they <deleted> you off to the limit with doing nothing  and you speak out, they will quit without even telling you.

 

They show up for interview in flip flops and pajamas, they do not know their working history or at times even names of the places where they worked.

 

When i first opened up, i brought my Western style management and ideas. and it failed miserably over and over and over again. I quickly learned Thai way of management and since then life became much simpler and less losses.

 

You will not be able to work out staff on site using hotel belongings as their own. I had staff who would steal from the kitchen and when caught their excuse was they only ate leftovers. They drunk hotel water, even off duty , with excuse well its only water. as for toilet paper, you become cheap charlie for bringing it up.

 

A busy hotel means high staff turnover because "tired" and "too much work", not busy hotel is high staff turnover, because "boring" or "no tips" or "nothing to do"

 

You can not win, the only way to get them excited is to make work a fun place where they can do whatever they want, have fun with their mates and phones and not deal with any kind of problems at all.

 

Should they cause some major drama, they would not earn up to it and would expect you to wear the costs, if you do not , you are stupid boss and they quit.

 

My advice would be to upsell good manager once he/she proven to be worthy, instead of starting with a high. Meaning, IF he/she proves to be hard working person, honest and doing the right thing, one of the rewards would be the condo (free room) If he/she achieves whatever you expected you reward it with a bonus, so its appreciated instead of expected, because yearly bonuses are expected, irrespective of performance.

 

Christ, I didn't know it was this bad. Work ethics bizarre to say the least...

My partner was telling me similar things. Try people out and see if you can find a diamond in the rough. 

Thanks for your comments.

Edited by Bassosa

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1 minute ago, Bassosa said:

Christ, I didn't know it was this bad. Work ethics bizarre to say the least...

And he just hit a few of the high spots.  You are in for a real ride unless you just sell the place soon.  Sally has been trying politely to tell you too.

 

Frankly if you think what BestB has told you is bad, you are totally unprepared.  You may note that it is not just farangs who have experiences like BestB described, it happens to many if not most Thais who are managing businesses too.  The work ethics are not bizaar, they are the norm, well known and discussed in most books about doing business or living here.  

 

You are entering a new business in a culture you apparently do not understand very well, you are entering a struggleing industry in decline with a substantial failure rate.  

 

Do you bring a wealth of hospitality experience to the table or is this your first hotel?  My guess is the latter based on your comments about staff to room ratios.

 

Best of luck.

 

 

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25 minutes ago, Dante99 said:

And he just hit a few of the high spots.  You are in for a real ride unless you just sell the place soon.  Sally has been trying politely to tell you too.

 

Frankly if you think what BestB has told you is bad, you are totally unprepared.  You may note that it is not just farangs who have experiences like BestB described, it happens to many if not most Thais who are managing businesses too.  The work ethics are not bizaar, they are the norm, well known and discussed in most books about doing business or living here.  

 

You are entering a new business in a culture you apparently do not understand very well, you are entering a struggleing industry in decline with a substantial failure rate.  

 

Do you bring a wealth of hospitality experience to the table or is this your first hotel?  My guess is the latter based on your comments about staff to room ratios.

 

Best of luck.

 

 

Typical Thaivisa, so negative... 

 

Yes, the hotel business is tough, especially now and we have to compete (hard). Luckily, we have a good product with some unique USPs at an A+ location and some commercial rental income to go with it.  

 

To put everyone's mind at ease: we both have experience in hospitality. My partner owns a serviced apartment business (120 rooms) which is doing very well catering to mostly digital nomads and Koreans and I have worked in hospitality for 7+ years, including the purchase and turnaround of a restaurant business.


Trying to understand the Thai work ethic is part of my due diligence and I'm grateful for some of the comments.


Hope that puts everyone's mind at ease.

 

 



 

 



 

Edited by Bassosa

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Hope you remembered your hotel license for when the next crackdown happens.

Then there will be the new land/building tax starting next year. Apart from that should be OK if the tourists turn up. The other big one is if the pollution will be as bad this year.

Not being negative but things certainly more upbeat in the past.

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11 minutes ago, cmsally said:

Hope you remembered your hotel license for when the next crackdown happens.

Then there will be the new land/building tax starting next year. Apart from that should be OK if the tourists turn up. The other big one is if the pollution will be as bad this year.

Not being negative but things certainly more upbeat in the past.

We're building to code and according to hotel licensing laws. 30% green space, wide corridors, fire safety measure, correct roof slope, galaes, the lot.

Cost us millions.

Thanks for the support.

Edited by Bassosa

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1 hour ago, Dante99 said:

You will not get much of a manager for that, likely somebody lacking competence or looking to find a way into the till or even both in one.

 

A trustworthy house maid with 5 years good experience and no education can make 15K+ working in a quality home, that is with a live in room and meals.  Basic maid in easily makes 10-12K. So 17k for a manager has to be on the bottom of the barrel.

Thought exactly the same.. Friend of the wifes is a simple shop manager for mid 30s plus a share of income.. 50 - 60k for high season and 40 plus for low.. No education, low effort / workload but honest and doesnt steal. 

 

Hell a decent english speaking waitress in a farang centric place is looking at 12 - 15 

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19 minutes ago, Bassosa said:

We're building to code and according to hotel licensing laws. 30% green space, wide corridors, fire safety measure, correct roof slope, galaes, the lot.

Cost us millions.

Thanks for the support.

Oh the whole kaboodle ! Best of luck! Hope tourism improves next year because it certainly wasn't great this year.

 

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Trying to understand the Thai work ethic is part of my due diligence ...



 
 


 
 


 


Why didn’t you do the due diligence before you put the money on the line like the usual investment practice?



Sent from my iPhone using Thailand Forum - Thaivisa mobile app

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 Member Yinn is working in the sector, and is Thai. 

 

Her opinion/approach would certainly be interesting to read. 

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