Jamin123 22 Posted October 23, 2019 Share Posted October 23, 2019 (edited) I had a very bad experience with Thai Airways this week. It was my second time using them. I brought a ticket at their website and deliberately chose them to utilize the Star Alliance luggage check through. When I landed at BKK to pickup my boarding pass to board the flight to Cambodia. I was devastated to be told the Thai Airways ticket that was brought at Thai Airways website was issued for a flight on Thai Smile, which isn’t a Star Alliance member. I didn’t have enough time to collect my luggage, clear immigration and security, therefore I missed my flight. My ticket said Thai Airways. So I cannot understand the reason they selling tickets for another airline without informing the passengers. Edited October 24, 2019 by Rimmer Libelous removed 2 Link to post Share on other sites
NanLaew 23414 Posted October 23, 2019 Share Posted October 23, 2019 My miles on Thai Smile always get credited to my Thai Airways Star Alliance account. However, I noted that the drop-down menu on the Thai Smile booking website for frequent flyer membership info only lists, Austrian, Lufthansa, Swiss and Thai. Thai Smile is a wholly-owned subsidiary of Thai Airways. Link to post Share on other sites
sanmyintmaung 263 Posted October 23, 2019 Share Posted October 23, 2019 (edited) Both of your flights are in same ticket? If yes, you should have received the boarding pass for both flights since first flight check-in. Edited October 23, 2019 by sanmyintmaung Link to post Share on other sites
kralledr 246 Posted October 23, 2019 Share Posted October 23, 2019 sure a such big company has to scam... Link to post Share on other sites
alan grice 324 Posted October 23, 2019 Share Posted October 23, 2019 Devastated, you poor Lamb.[emoji85][emoji480]Sent from my iPhone using Thaivisa Connect 1 1 1 Link to post Share on other sites
Popular Post Pattaya46 4014 Posted October 23, 2019 Popular Post Share Posted October 23, 2019 1 hour ago, Jamin123 said: // When I landed at BKK to pickup my boarding pass to board the flight to Cambodia. // I didn’t have enough time to collect my luggage, clear immigration and security, therefore I missed my flight. // I don't understand. You were clearly just in transit in BKK, so why didn't you get your 2 boarding pass at your departure airport? Why did you have to collect your baggage? Why did you have to clear immigration ? That's not needed when in transit, even if flights on different airlines. 4 Link to post Share on other sites
Matzzon 13668 Posted October 23, 2019 Share Posted October 23, 2019 You should never have needed to pick up you luggage. You should never have needed to go through Immigration. You should just have been able to walk to the corridor with the right number and board your flight. Link to post Share on other sites
Popular Post bkk6060 13628 Posted October 23, 2019 Popular Post Share Posted October 23, 2019 I had a couple of Thai Air flights booked next month and canceled. The CEO spoke over the past couple of days that the company is going down the tubes and employees need to work harder. I believe it is way too risky to book anything with this airline in the future. You may show up at the airport one day for your flight and the place is boarded up and out of business. 2 1 1 Link to post Share on other sites
Isaanbiker 6938 Posted October 23, 2019 Share Posted October 23, 2019 OP, Thai smile is part of Thai airways and you should have read the fineprint. The luggage should have been loaded onto the aircraft to Cambodia by Thai airways/Thai smile personnel. Link to post Share on other sites
FritsSikkink 13240 Posted October 23, 2019 Share Posted October 23, 2019 That you don't pay attention doesn't mean you are scammed. Your post is defamation too. 1 Link to post Share on other sites
Jamin123 22 Posted October 23, 2019 Author Share Posted October 23, 2019 I had 2 separate tickets. I wanted to buy an upgrade for the long haul fight so couldn’t buy joined tickets. I couldn’t obtain boarding pass because Thai Smiles isn’t Star Alliance member. My luggage was Check through to Thai Smile, when it arrived at BKK they left it on the luggage belt. I was informed of the Star Alliance issues while at BKK in-transit so rushed to get my luggage. Even though I personally collected and checked my luggage on to Thai Smiles. It still didn’t arrive on my flight in Cambodia. They delivered it at my hotel in Cambodia 6 hours later. therefore, I don’t recommend Thai Smile either. That was first time I flew on Smile. Link to post Share on other sites
Thian 8883 Posted October 23, 2019 Share Posted October 23, 2019 6 hours ago, bkk6060 said: I had a couple of Thai Air flights booked next month and canceled. The CEO spoke over the past couple of days that the company is going down the tubes and employees need to work harder. I believe it is way too risky to book anything with this airline in the future. You may show up at the airport one day for your flight and the place is boarded up and out of business. I've had that with phillipine airlines 25 years ago...it's always risky to fly with poor asian countries airlines. Link to post Share on other sites
moontang 2374 Posted October 23, 2019 Share Posted October 23, 2019 Separate tickets makes you vulnerable, when flying. My EVA flight was three hours late to VIE, they greeted us at the gate to make arrangements, but informed a group of Chinese with separate tickets to Poland, they were SOL. OP, are you saying they would not let you check your luggage through to cambo, when you first checked it in? Link to post Share on other sites
RAZZELL 465 Posted October 24, 2019 Share Posted October 24, 2019 https://www.thaiairways.com/en_TH/rop/Earning_Miles/EarningMiles_ThaiSmile.page Link to post Share on other sites
Don Mega 9628 Posted October 24, 2019 Share Posted October 24, 2019 18 hours ago, bkk6060 said: I had a couple of Thai Air flights booked next month and canceled. The CEO spoke over the past couple of days that the company is going down the tubes and employees need to work harder. I believe it is way too risky to book anything with this airline in the future. You may show up at the airport one day for your flight and the place is boarded up and out of business. bwahahahahahahaha. 1 Link to post Share on other sites
alan grice 324 Posted October 24, 2019 Share Posted October 24, 2019 Cotton Wool generation , in my day the Doors fell off.![emoji86]Sent from my iPhone using Thaivisa Connect 1 1 Link to post Share on other sites
fredob43 1743 Posted October 24, 2019 Share Posted October 24, 2019 19 minutes ago, alan grice said: Cotton Wool generation , in my day the Doors fell off.! Sent from my iPhone using Thaivisa Connect There's an old saying. If you are an idiot better to keep quiet about it or you'll just confirm same. Link to post Share on other sites
ChakaKhan 3480 Posted October 24, 2019 Share Posted October 24, 2019 Booked a tix on vietjet yest from bkk-cnx in a few weeks, noted they try to upsell u so much and even marked me as having heavy luggage when I'm always under 7kg as I only bring a carry on...in the end the original price was double with all the fees! $18 became $32....$42 if I hadn't caught the luggage scam Link to post Share on other sites
moontang 2374 Posted October 24, 2019 Share Posted October 24, 2019 59 minutes ago, ChakaKhan said: Booked a tix on vietjet yest from bkk-cnx in a few weeks, noted they try to upsell u so much and even marked me as having heavy luggage when I'm always under 7kg as I only bring a carry on...in the end the original price was double with all the fees! $18 became $32....$42 if I hadn't caught the luggage scam they must be copying AA, who do the same thing...add ons by default. Vietjet is nice, though...watch them on the middle name scam. Link to post Share on other sites
toast1 333 Posted October 24, 2019 Share Posted October 24, 2019 Devastated? Really? A minor airmiles issue causes you devastation? 1 Link to post Share on other sites
Andrew Dwyer 14991 Posted October 24, 2019 Share Posted October 24, 2019 Devastated? Really? A minor airmiles issue causes you devastation? I landed at Swampy yesterday and was half way through watching a movie, I asked the stewardess to tell the Captain to go into a holding pattern for an hour.Apparently he refused, I was devastated !! 2 Link to post Share on other sites
ChakaKhan 3480 Posted October 25, 2019 Share Posted October 25, 2019 20 hours ago, moontang said: they must be copying AA, who do the same thing...add ons by default. Vietjet is nice, though...watch them on the middle name scam. Yes I read about that middle name thing too...I used them last year so I think im ok, but the added baggage is a new hustle Link to post Share on other sites
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