Ooladolla Posted November 2, 2019 Share Posted November 2, 2019 Hi All, has anyone had experience suspending their home internet when returning to their home country ? i am returning home for 6 months and am thinking of suspending my internet account with Truemove during this time. Is it a simple matter of calling them to do this and same thing, when I return is it just a case of ringing them to reactivate the account ? thanks for any advice Link to comment Share on other sites More sharing options...
kralledr Posted November 5, 2019 Share Posted November 5, 2019 you can not suspend it you have to pay or cancel it Link to comment Share on other sites More sharing options...
Beggar Posted November 5, 2019 Share Posted November 5, 2019 You have to ask True. At 3BB friends of mine could suspend it when they went back to their home countries in summer. Link to comment Share on other sites More sharing options...
ezzra Posted November 5, 2019 Share Posted November 5, 2019 3 hours ago, kralledr said: you can not suspend it you have to pay or cancel it I have suspended my True fibre several times over the years and saved thousands of baht, you can suspend to almost any length of time, best would be to check with your provider.. Link to comment Share on other sites More sharing options...
Orton Rd Posted November 5, 2019 Share Posted November 5, 2019 Mrs always suspends our true, not sure on the limit but they have done it for 7 weeks Link to comment Share on other sites More sharing options...
Tomio Posted November 6, 2019 Share Posted November 6, 2019 I suspend my 3BB account two or three times a year and have never had a problem. Very simple Link to comment Share on other sites More sharing options...
Pattaya46 Posted November 6, 2019 Share Posted November 6, 2019 On 11/5/2019 at 8:45 AM, kralledr said: you can not suspend it you have to pay or cancel it I have a friend who suspends its 3BB account every time he returns his country for 3-4 months. No problem. Link to comment Share on other sites More sharing options...
zig Posted November 6, 2019 Share Posted November 6, 2019 Last time when I suspended subscription True had the below policy: True Online customers can request to suspend service twice a year (calendar) and the suspension duration should be less than 90 days, generally suspension period is 30, 60 or 90 days. It is free of charge for the suspension for hi speed Internet in the first month of that year and will be charged 150 Baht/ month from the 2nd month onwards to maintain customer status (excluded VAT). Link to comment Share on other sites More sharing options...
WorriedNoodle Posted November 8, 2019 Share Posted November 8, 2019 On 11/6/2019 at 9:51 AM, zig said: True Online customers can request to suspend service twice a year (calendar) and the suspension duration should be less than 90 days, generally suspension period is 30, 60 or 90 days. It is free of charge for the suspension for hi speed Internet in the first month of that year and will be charged 150 Baht/ month from the 2nd month onwards to maintain customer status (excluded VAT). I did this today, as the info above is correct. You can do it online through their web site logon and chat support. You cannot schedule a suspend time in future, just from the moment you apply for the 30,60 or 90 days and the account must be fully paid up and zero balance beforehand. Link to comment Share on other sites More sharing options...
Ooladolla Posted November 12, 2019 Author Share Posted November 12, 2019 On 11/6/2019 at 9:51 AM, zig said: Last time when I suspended subscription True had the below policy: True Online customers can request to suspend service twice a year (calendar) and the suspension duration should be less than 90 days, generally suspension period is 30, 60 or 90 days. It is free of charge for the suspension for hi speed Internet in the first month of that year and will be charged 150 Baht/ month from the 2nd month onwards to maintain customer status (excluded VAT). Thanks, I did manage to talk to someone who said the same. Max 3 months and it will cost 300 baht Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.