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giddyup

Anyone checked out these new TCL P8 TV"s yet? Pretty amazing!

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TCL have released these new model 4K UHD Android TV's with voice activated remote and 3 year warranties. Am seriously considering this 50 inch model for 11,000 baht, absolute bargain. https://www.lazada.co.th/products/tcl-50-led-4k-uhd-android-90-50p8thaimart-i360334082-s705906791.html

Edited by giddyup
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Don't know about that model, but I have been having trouble with the one I bought about 18 months ago. Can no longer watch Netflix on it due to a software problem - no problem with my Samsung. Messaged their service line many times and even had technicians round but to no avail. Said they needed to get the latest software update and would come back but it would take about 2 weeks to receive the update - can't they get the updates online? Many calls to the technicians later, still waiting for the problem to be fixed. It has been more than two months now. As a result of the runaround I have been given, I would never buy another TCL product. Their after sales service sucks. My experience with Samsung has been the polar opposite, very proactive, very helpful, etc.   

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2 minutes ago, GarryP said:

Don't know about that model, but I have been having trouble with the one I bought about 18 months ago. Can no longer watch Netflix on it due to a software problem - no problem with my Samsung. Messaged their service line many times and even had technicians round but to no avail. Said they needed to get the latest software update and would come back but it would take about 2 weeks to receive the update - can't they get the updates online? Many calls to the technicians later, still waiting for the problem to be fixed. It has been more than two months now. As a result of the runaround I have been given, I would never buy another TCL product. Their after sales service sucks. My experience with Samsung has been the polar opposite, very proactive, very helpful, etc.   

And yet people seem to experience more problems with Samsung that just about any other brand.

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4 minutes ago, giddyup said:

And yet people seem to experience more problems with Samsung that just about any other brand.

Probably many more people are buying Samsung, so with that much larger number of purchases, you are certainly going to get a larger number of complaints (unless the product is perfect, which is highly unlikely of any brand). It would be interesting to compare purchaser experience on a percentage scale for a full range of electrical/electronic products. I think that would give a more accurate picture.  

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9 minutes ago, GarryP said:

Probably many more people are buying Samsung, so with that much larger number of purchases, you are certainly going to get a larger number of complaints (unless the product is perfect, which is highly unlikely of any brand). It would be interesting to compare purchaser experience on a percentage scale for a full range of electrical/electronic products. I think that would give a more accurate picture.  

I haven't read of too many complaints about the TCL brand, they are a big seller in the US and Asia, and like you say, no brand is perfect, but they do offer a 3 year warranty on their TV's. 

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4 hours ago, GarryP said:

Don't know about that model, but I have been having trouble with the one I bought about 18 months ago. Can no longer watch Netflix on it due to a software problem - no problem with my Samsung. Messaged their service line many times and even had technicians round but to no avail. Said they needed to get the latest software update and would come back but it would take about 2 weeks to receive the update - can't they get the updates online? Many calls to the technicians later, still waiting for the problem to be fixed. It has been more than two months now. As a result of the runaround I have been given, I would never buy another TCL product. Their after sales service sucks. My experience with Samsung has been the polar opposite, very proactive, very helpful, etc.   

have a similar problem with my TCL and Netflix. I can work around it by resetting netflix and login again - after checking that the TV has logged in to the WiFi.

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13 minutes ago, sweatalot said:

have a similar problem with my TCL and Netflix. I can work around it by resetting netflix and login again - after checking that the TV has logged in to the WiFi.

I'll try that. Do you have to do that each time?

 

I just managed to get through to their call center again after many, many attempts. They promised to look into it again and call me back tomorrow with a update. I am hopeful but will not hold my breath waiting. I'll let you know if I get the problem resolved. I posted on this problem before but received no response. I assume you are receiving the same error message.  

  

Edited by GarryP

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5 hours ago, Will27 said:

Yep, my 64 inch Samsung gave up the ghost after only 3 or 4 years.

Was bloody expensive as well.

I had a Samsung 55" junked after 18 months.

Last Samsung product I ever buy.

Edited by BritManToo
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1 hour ago, GarryP said:

I'll try that. Do you have to do that each time?

not each time, but most of the time

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3 minutes ago, Henryford said:

It's amazing how TV prices have dropped recently. Saw this 65in TV in Powerbuy for under 15k. Even if it only last 2-3 years a great buy. I cry when i think what i paid 4-5 years ago.

I paid over $4000 for my first 42" Panasonic plasma, and that was just a monitor, I had to buy a set top box separately to get channels.

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On 11/11/2019 at 3:13 PM, sweatalot said:

have a similar problem with my TCL and Netflix. I can work around it by resetting netflix and login again - after checking that the TV has logged in to the WiFi.

 

On 11/11/2019 at 3:27 PM, GarryP said:

I'll try that. Do you have to do that each time?

 

I just managed to get through to their call center again after many, many attempts. They promised to look into it again and call me back tomorrow with a update. I am hopeful but will not hold my breath waiting. I'll let you know if I get the problem resolved. I posted on this problem before but received no response. I assume you are receiving the same error message.  

  

Well finally the technicians came round again today and, according to my wife, Netflix is now working again. They seem to have installed a software update from a flash drive. I'll check it out when I get home from work.  

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3 minutes ago, GarryP said:

 

Well finally the technicians came round again today and, according to my wife, Netflix is now working again. They seem to have installed a software update from a flash drive. I'll check it out when I get home from work.  

sounds good, let me know

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I also have to reset Netflix and log back in fairly often with my TCL.  Really annoying since it doesn't remember the user email or password.  

Edited by ricklev
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