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Sheryl

Air asia - possible to change at aorport to earlier flight?

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Have 2 friends holding tickets on 8:30 PM flight to Phnom Penh tomorrow. They would much rather take the 3 PM flight which does still have seats available.

 

As the departure is less than 48 hours away it is impossible to change online or via the ^%$#(! "Ava" auto thing that now supposedly substitutes for actual customer service (NOT).

 

Also impossible to ask the aforementioned piece of &^$! anything or get it to connect to an actual agent.

 

What used to be the Air Asia office phone number in Thailand no longer works and refers one instead to you-know-what.

 

I am wondering if there is a chance if they just presented at the check in counter for the 3 PM flight of their being boarded.

 

Has anyone had experience with this? I would think if there are at that point still seats available no reason not. But do nto want to have them stuck at the airport for an extra 5 hours if this is a hopeless quest. One of them is a wheelchair bound paraplegic and prolonged sitting is painful for her.

 

Appreciate any expereinces people can share. Thanks.

 

 

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Refer to my other reply please.

 

 

Edited by 4MyEgo

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No, that is the useless &^%$* AVA thing. A robotic system which will not connect to a human and cannot make flight changes less than 48 hours before departure.

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I would say extremely unlikely, would imagine the 48 hour rule thing is pretty much set in stone no matter what.

 

I've noticed with their phone number sometimes it works sometimes it don;t. Bizarre stuff.

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1 minute ago, Khon Kaen Jeff said:

I would say extremely unlikely, would imagine the 48 hour rule thing is pretty much set in stone no matter what.

 

I've noticed with their phone number sometimes it works sometimes it don;t. Bizarre stuff.

 

Have you known it to work very recently?

 

As far as I know it is officially and permanently disconnected. As of recently the only form of "customer service" is this "AVA" nonsense which effectively means there is no customer service.

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They need to go to flight details and manage flight where you can change flights with a fee but when all extra new flight fees are added its mostly not worth it. This is not AVA

 

They may need to register first

Edited by madmen

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2 minutes ago, madmen said:

They need to go to flight details and manage flight where you can change flights with a fee but when all extra new flight fees are added its mostly not worth it. This is not AVA

 

They may need to register first

 

We have done that but no such option appears. I think because it is less than 48 hours.

 

Again, question is whether there is a chance they would get boarded if they show up at the airport with tickets for a later flight but the earlier one still has seats available.

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4 minutes ago, Sheryl said:

 

Have you known it to work very recently?

 

As far as I know it is officially and permanently disconnected. As of recently the only form of "customer service" is this "AVA" nonsense which effectively means there is no customer service.

Was a while back. I just called it and it is as you say, so obviously that line is useless now. Utterly ridiculous.

 

The only thing I can suggest is to try and find an Air Asia booth, there are a few scattered about in BKK I think.

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That's how they get the tickets so cheap. Replace all the staff with robots.

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Several times, I have attempted at the airport to change to an earlier Air Asia flight. I have found they are quite inflexible.

Best shot may be to go to an agent, although there may be an extra charge if they are successful.

The "AVA" robot is just an exercise in frustration.

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31 minutes ago, Sheryl said:

Again, question is whether there is a chance they would get boarded if they show up at the airport with tickets for a later flight but the earlier one still has seats available.

Highly unlikely IMHO. AirAsia has a very aggressive LCC structure and someone needs to pay for the itinenary change. No cost or low-cost charges for itinerary changes are the norm for the 'full serve' carriers. I have a feeling that they could use the earlier flight only if they purchase new tickets specifically for that flight.

 

...and they don't do refunds either.

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No, can not change.

 

That is on of the advantages of Thai Airways, if place available you can change.

Air Asia, no chance.

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