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Bangkok Bank online account has been playing funny buggers since yesterday, last night it kept saying too many customers were trying to access it and to try again later but it didnt change  so gave up, today it kept telling me my account information was wrong and I had used the wrong password. Finally got in to check my account then it all started saying they were too busy again, anyone else having problems with them, now I cannot access it at all

 

Edited by seajae
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Currently both website and app work.

But I had problems with the website occasionally during the year.

But no such messages, just spinning wheel forever, timeout message from the browser or the like.

Sometimes it took endless to receive notification email about the login (20 min or more).

Edited by KhunBENQ

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The Mrs reported problems with the Bangkok Bangkok site a month ago which lasted several hours, and that was not the first time. It usually comes right later in the day....so hopefully it's nothing urgent you need to do and with a bit of luck it will all be working again real soon.

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Happened to me, too. From first failed attempt to success was about an hour. 

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Yesterday had the same problem as the OP but after trying several tryies it was back to normal.

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Their IT systems are rotten - most DOS based and ancient as you can find.

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23 hours ago, Skallywag said:

There are many actual brick and mortar branches of Bangkok Bank, maybe try and visit one to get help.

They are open Saturdays and many of them are open until 9pm if inside a mall

Believe it or not, 20 years ago there was no "online" banking, it was all done inside a bank (or ATM)

Sometimes it is best to actually go and talk to the people who work for the company/bank.

 

I can see 10-20 years from now people on ThaiVisa asking about how to get their sex-bot to work after it "codes" out or the remote wont work 555 . Am definitely an analog guy living in a digital world 

Totally agree! I try my best to encourage everyone to continue paying their water and electricity in cash at the local depots/offices. Otherwise, in future, jobs will be lost and we won't have anywhere to make cash payments and report faults. 

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Yes had an unusual problem 2days ago and couldn't get in first to their website and secondly after entering ID and password. Next day it worked ok. Got the impression it was overloaded.

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On 11/15/2019 at 3:43 PM, seajae said:

anyone else having problems with them, now I cannot access it at all

Did you have 5M baht in your account?

I don't have online banking any more, but I do have 'app' banking which works faultlessly.

Edited by BritManToo
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A known Bangkok Bank error: 

If the app was installed using Wifi,then login using mobile data is sometimes not possible, and vice versa. I reported it to Bangkok Bank but they don't seem to understand the problem. Otherwise everything is ok both with PC and phone. 

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32 minutes ago, Max69xl said:

If the app was installed using Wifi,then login using mobile data is sometimes not possible, and vice versa

Who told you that, it is absolute rubbish.

And vice versa from 'sometimes not possible' is 'sometimes possible' or 'always not possible' !

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