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Prepaid SIM balance disappearing

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I have had my AIS prepaid number for years.

For a few months now, as soon as I top up, the balance reduces to a minus within a few hours.

I see messages which I do not respond to and block from numbers like 4542921, 4556074 etc. They ask me to click a link which I don't do.

I went to Silom Complex Telewiz shop and spent 20 minutes with the assistant ending up saying 'I cannot check from here, please go to an AIS shop in Paragon where they have 'bigger computers'.

I have A Mao Mao package which I don't dare to top up for until it expires each month and hope that AIS uses it before the pirates do.

Does anyone else have this problem?

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if AIS can not sort it, transfer number to another provider on a suitable good value package. 

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20 min at telewiz without a conclusion? Poor.

 

You receive messages? SMS?

Could be (accidental) subscription to some "services".

Can you give more detail about these messages.

Such services can easily be stopped.

 

Second balance eater is internet of course.

Is the mobile data switched on at your phone?

Do you have a subscription for an internet package?

Yes/No: switch off mobile data otherwise eats one Baht per minute.

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AIS is owned by Taksin Shinawat, he has to finance his exile somehow.

 

If you cannot get ahold of Taksin, you might ask AIS to block the spam messages you are no doubt being charged for.

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1 minute ago, DaRoadrunner said:

AIS is owned by Taksin Shinawat, he has to finance his exile somehow.

 

If you cannot get ahold of Taksin, you might ask AIS to block the spam messages you are no doubt being charged for.

Why you post such nonsense?

Founded but long gone and sold (2006).

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Yes

 

Same happens with me.

 

Countless phone calls and visits to AIS shop have failed to solve the problem.

 

Last time I visited an AIS shop the so called assistant just laughed.

 

Plenty of robbery here.

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I don't know about AIS, but last time (only time) I had a problem with some unwanted spam messages I was going to a DTAC Shop in a shopping mall, told them my problem, showed them the message and they even refunded me the money which was already deducted (as I remember correct not the whole amount, but at least 50%). And they stopped this service to deduct any more money.

Never had a problem again. 

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22 minutes ago, KhunBENQ said:

 

 

On the left, open "Service".

Scroll down and click on "SMS Preference / Cancellation" and check whether you have "SMS subscriptions with fee".

 

I don't :smile:

 

 

i want to be cool like you but i don't see Service on the left.

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4 hours ago, NCC1701A said:

i want to be cool like you but i don't see Service on the left.

Below "Top Up / Payment" and above "Points & Privilege".

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14 hours ago, NCC1701A said:

i want to be cool like you but i don't see Service on the left.

?

 

service.jpg

Edited by KhunBENQ

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The eService offers a couple of features.

If you have the ID/passport number that the SIM is registered with, you can even get a detailed call log (for 30 days or so).

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For the oldies....

AIS:

Tap in *137 and the the call button. For AIS choose options 1, 2 & 3. Redial each time if necessary.

 

DTAC the SAME, though just 1 & 2.

 

Truemove H; Just 3.

 

 

For all options, it is actually number 2 that cancels the paid for subscriptions. The others cancel advertising etc.

 

 

 

 

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